Believe the negative reviews for the M3 in Neptune not the Neptune city one but Neptune is a big NOOO had my car over a month, old parts, and personally drove and communication was horrible say one thing than it’s something else
Very happy with the repair of m3 collision did a great job the staff for wonderful, very friendly and accommodating. My car looks great thank you to everybodyAt M3 Collision Neptune nj
My car needed major scratch/scuff removal, and the results exceeded expectations. The staff was friendly and efficient, and my vehicle now looks absolutely perfect. While I hope my car stays pristine, this is hands-down the only place I'll go for future auto body repairs.
Used for front end bumper repair. Great service and personnel. Answered all my questions and work was done well. Communicated progress along the way. No surprises other than how easy the process actually was. Would use them again.
The vehicle was not repaired It was a total loss because of its age (14 years old). The estimate provided was reasonable and accurate. But my insurance company paid me the value of the vehicle. All of the personnel with whom I dealt were courteous and accommodating. So from that point of view I am satisfied.
It was very quick and easy service and they kept me on the dime of knowing what was going on at all times as well as giving proper follow up calls about the status of the transaction so on all I would say it’s a great place strongly recommend for everyone
What an awesome experience it was for me. I dropped the car off early in the morning before the shop opened. Put the key in the box. I spoke to Cole about what we needed to do. He had already ordered the parts prior to me even bringing it in. Called me 3:30 in the afternoon. Car was done, cleaned and ready for pick up. I was able to stop by and drop off payment and then pick the car up later. I highly recommend!
Professional from start to finish. From our experience in reception to the finished product. Definitely would recommend the shop if you require body work on your vehicle. Fast, efficient and everything done beyond our expectations!
Tldr: they lie and steal parts don't bring a car here
Not worth your business bring your car somewhere else. I brought my vehicle in for cosmetic damage, they removed perfectly working parts, said they need to be replaced.
The repair bill was so high it was deemed totaled. I wanted my parts back but they "recycled my parts without my permission".I made it very clear to the tech and other employees that I wanted all parts returned to me but this never happend. They said they would "replace" my disposed of parts but they dragged their feet and I never saw the parts.
M3 Collision, of Neptune N.J. is the hallmark of service & professionalism They kept me informed VIA Email & Text regularly, worked with my insurance Co. & rental car agency. Actually had my car ready 3 days ahead of their initial estimate, repaired properly & cleaned. I'd recommend them to anybody needing collision repairs. Staff is pleasant & extremely helpful.
Do not take your car here. They do not deserve your business. I was sent here through insurance.
They had my truck for over a month (original estimate was ~2 weeks) and it was in worse shape upon return. It was minor back panel damage from being hit when parked.
1. They installed a wrong taillight that wasn't even the same color as the other side.
2. upon fixing the bumper, they broke a parking sensor and claimed it was from previous damage. (worked perfect for two even after being hit)
Then had to make another appointment, leave the car overnight for them to refuse to fix the parking sensors and not have the decals that they required an appointment to put on in the first place.
No ride to or from the dealership for their mistakes, no rental car, then Nick the audacity to write up a $1580 estimate to fix the sensors that broke on their watch. Nick offered "oh well we will wash it up for you" as an apology. Guess he forgot to do that as well.
Completely unprofessional and they just blamed the poor work on an employee that they fired.
I'm so glad I chose this place for my auto body needs. They worked closely with my insurance and rental car companies to make everything stress free. The employees are so friendly it was like leaving my vehicle with friends or family. My vehicle looks brand new. I would recommend M3 Collision Center to everyone.
I put my car in this place October 4 2024 they told me 2 weeks it would be ready I was okay with the 2 weeks I got a rental for 4 weeks which I paid out of pocket I called them and ask them when my car was ready they told me November 5 my insurance was willing to give me a loaner for 1 week they told my insurance company my car will be ready on the 12of November so my insurance extended my rental the 12 came still no car ready then they told my insurance Friday so my insurance extended the rental until the 15 of November I turned the rental back and m3 told me Tuesday which is the 19of November now at this point I can’t move around I can’t make it to work I have to keep calling out and falling behind on my bills the 19th came and I walked in personally to get my car I drove in the back yard too see my car and they claimed they was waiting for a part which been the same excuse over two months they told me next Tuesday again because they waiting on a part which is the 26 so I guess the part never came went the whole thanksgiving weekend with no car I called Monday to see if the part arrived joe told me yes and he was working on it I should have it on Tuesday which is 12/3 he was still working on it and testing it out not it’s 12/4 exactly 2 months got the call my car was ready and then got my car on 7 miles left no only did they didn’t care for my car they had my car sitting and had me on a waiting game I do not recommend this place go across the street to impact auto
M3 was recommended by my insurance company and it turned out to be a very good recommendation! They were very easy to deal with and provided a lot of communication as far as the status of the repair. It was completed in a very timely manner, and before they had said, it would be. I hope not to need them again but if I ever do, they will be my go to collision center.
Kept us up to date with text messages on when the car would be done. Wonderful service, very friendly people who work there. Got the car back very clean and back to beautiful. Highly recommend this facility.
Great reliable service, and highest quality job. I trust M3 with my car through the whole process. I trust their estimate for the repair and I trust them with the quality of the repair. And the quality of their customer service is also great.
We had a great experience with M3 in Neptune. They are very professional, do a perfect job and keep you updated throughout the entire process. Ricardo was especially helpful who managed our last repair from A-Z. Highly recommend this place and their friendly staff!
Brought my car in Nov 2021to get fixed. Went to pick my car up and the headlight was chipped, never replaced. The hood wasn't aligned correctly and a big chip on the side of the hood. I'm not sure how nobody saw these defects. I was upset and just took the car and Nick advised I could bring it back anytime and get it fixed it'd be covered. Meanwhile it was a shop Geico provided.
Now to present date Wednesday June 19 2024 . Went in person and spoke with the lady at the front desk who took all my info and called Geico etc. I had been rear ended Oct 2023. So I decided to give the shop another shot and they could fix the previous things from last time. Nick was at training because they were bought out the lady said and he's now GM. She also explained they had to get my records from the old system, whatever. She told me she would let Nick know and he would call me so nothing got .misinterpreted as to what needed to be done from last time. I guess I shouldn't have thought it would go better a second time.
July 2 2024. Still have heard nothing from Nick or the receptionist. I guess communication wasn't part of the GM class the receptionist said he was attending. Good thing I didn't wait for them .. I gave them 2 whole days waited over the weekend and wait a whole day Monday. Before saying screw this shop and took my business elsewhere. I got nothing to loose by not going back to M3 ! And it's right down the road from my house not a half hour away.
I had to use an approved shop through my insurance after my car got hit and I'm so glad I chose this place! The entire process was so smooth. The initial appointment was thorough and they kept me updated along the entire way. The loaner car was great. Their repairs to my car look perfect. I highly recommend this place!
M3 is the best place for all your auto body / paint job etc. These guys are excellent. They are the best. The manager Nick and his team was very nice. They did a very great job. I would definitely go back andrecommend anyone that need their service. I'm happy with the service I received.
I was recommended to M3 Collision by a friend after I was involved in an accident. Nick was amazing at helping me navigate through rentals, repairs, and insurance. He kept me informed throughout the entire process. The repairs were professional and my car looks great again. I will highly recommend them to everyone I know. Thanks again to the M3 Collision team for everything you did!!!
Great auto body shop!!!! Nick is so knowledgeable and caring. He really takes the time to explain the process to you and is very kind. They do great work and my car was good as new when I got it back! Would definitely go there again.
Was rear-ended in a parking lot M3 Collision fix my entire bumper. They did an amazing job my suv looks brand spanking new excellent job! I would recommend anyone to them....
ZERO STARS———HORRIBLE experience!!! Stay away!!! DO NOT sign anything with them.
My car went in looking like this. The insurance company decided to “total” it after the SKY HIGH estimate. I still wanted to keep my car opting to take less $ from insurance. I called to say I was coming to get it (btw, I drove it for one week after the accident and everything was mechanically FINE). The girl on the phone said the were “taking it to a salvage yard”. Naturally, I panicked and told her that wasn’t right. It was my car! Told her I was coming to get it. When I got there, they had disassembled the headlights and done damage to things that were FINE when I brought it in. Essentially, they were trying to take my car. They refused to let me get it. I am STILL fighting to get MY own car back! They vandalized it, threatened to bring it to salvage and now say it isn’t drivable off the lot bc they took the headlights out. It is an ongoing NIGHTMARE. I NEVER authorized them to do work OR keep my car. I CLEARLY stated to them and the insurance company that I wanted my car back.
I see their reply now. It’s a scam. I was told on the phone by the rude receptionist that my car was going to “salvage” while I still owned the vehicle. They STILL have not allowed me to take my vehicle stating to a towing company that they need to “reassemble” the car - I have this on a recording.
Stay FAR away from this place!!! They’ll try to smooth talk you right out of your car. DON’T SIGN ANYTHING!!!
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