I’ve been taking my BMW here for several years & I am extremely happy with them. It is a 2-generation shop & Ray’s wife handles the desk. I find them to be hard working & honorable. They stand behind their work & the prices are fair. Cannot say that about a lot of folks these days!
If you buy your own parts and want to only pay for labor do not come here. They told me they’ll past on installation of fuel injectors that I brought on my own. Very weird and very rude.
Went there for a simple oil change on my Chevy p/I,was a little shocked when I got the bill for 175$. My fault , I should have asked but didn't imagine it could be "that" for a oil change on a Chevy p/u. I don't think I'm going back again.
Took my Tundra for alignment today, 11/16/24. One of the best service I’ve ever encountered. Juan, Ray and the team provided an excellent service, very professional and courteous. They even took the vehicle for a test drive to ensure job was done properly. Thanks again! I will be back, highly recommend. This place , has now gained “4 new customers”.
Was recommended Ray’s by a friend about five years ago and it was amazing. Since then it seems like more and more people have found out about it and they’re too busy for their own good. Attention to detail and customer service has slipped, rude man hung up on me this morning. Last time I got my car back the oil plate underneath it was hanging off. Just lost a long time customer.
Great crew, great work and prices. Referred by friends and they didn't disappoint. Worked on a unique import vehicle and we're upfront and honest about doing their best to help us out.
Ray’s is great… soup to nuts. Honest, friendly, fair prices for good work.
After being bamboozled for over 10k by my Subaru dealer, they fixed all issues, honestly and quickly! I highly recommend Rays!
We have been using Ray's since we moved to NJ and they're always helpful, do great work and at a fair price. From regular service to big repairs they have kept our cars in tip top shape.
The BEST auto shop in Monmouth county! They are very busy but you can tell they do their best to get you taken care of in a timely manner. Linda & Juan in the office are great about keeping you posted with updates. I drive from Ocean County to take my car in. Family owned and operated. Trustworthy and fair. Hablan español tambien.
Best service anywhere. Honest. Cares about their patrons. Been bringing my vehicles to them for a quarter century. Even after moving to Ocean County, I take my car forty minutes up the road to be seen by them. Will allow no one else to work on my car.
If you're looking for a local honest mechanic these are your guys!
When I lived in Neptune my car died so I had it towed into Rays. As a woman with an old beater for a car I'm always sceptical of mechanics at first. From the moment I met Linda, the wonderful woman at the front desk, I felt a little more at ease. She was honest and real and treated me like a human. It ended up being the alternator and of course because of the placement it was expensive. They were understanding and amazing to work with.
Sadly I moved to north jersey and had car issues again. I took it to a local shop up here and they said it was a faulty alternator and explained to me to take it back to the original mechanic - that this can happen and it's not the mechanics fault but it should be under warranty if they were an honest mechanic. With my luck I was nervous but had nothing but a good experience with Ray's.
So I called them back and even though they were very busy they got me in the same day and did what they do and came to the same conclusion. Not only was it covered by the warrenty but they took EXCELLENT care of me! I know this took hours of labor and I'm beyond grateful for thier help during an insane time!
If I am ever in the area or a friend needs a mechanic I will definitely recommend Ray's! It's this insane world it is a true miracle to find honest good people! Thank you Linda and everyone at Ray's!
I was charged $48 for them to just look at my car, not fix or adjust anything. They think they found my problem but aren't certain. The parts and total cost quoted to fix this are more expensive than what I'm finding elsewhere online. Everyone there I spoke with is really nice though.
Here is an example of an old fashioned honest hard working family business. Excellent customer service and honest assessment. On time return..no nonsense billing and payment. Well done!
Very helpful and kind. Fair priced and honest. I completely recommend these guys. This is my 2nd fantastic interaction with these guys, and I will be returning for any work I need done to my car.
I was really impressed with this business. They are very pleasant and professional. Linda came out to greet us, right away. They followed all covid protocols. My friend and I felt very comfortable waiting there. I have nothing but good things to say about Ray's. I will be bringing my car in next week for inspection. Much easier and much faster then the DMV. Not only are they fast, they are fairly priced.
Pre purchase inspection is always worth it. Most places will charge a fortune but Ray's didn't which I'm grateful for. I called here and was warmly greeted over the phone. Since I'm not from the area and found a car for sale in Tinton Falls last minute, they were kind enough to squeeze me in that same day not knowing who I was. I took my (now purchased) Beetle there and they greeted me, knew my situation, and saw me right away.
They also recommend me other cars to consider such as Toyota or Honda for reliable cars and did a thorough inspection and it passed with no issues. The owners said it had low rust on the bottom but nothing to be concerned about.
From their knowledge and experience, I bought the Beetle with confidence. (Volkswagens have a reputation on being pricey with maintenance issues) No issues with the car on the busy freeway taking it back to NYC.
I do would like to apologize for the young lady in spoke to the day after as I misread the coolant symbol on my car. I got frustrated because of my lack of knowledge of my new car and ended the call shortly. Tried call back to apologize but they were closed.
Thank you to the staff Ray's Service Center for your time and advice on helping me purchase a car.
I have been going to Ray's for many years. They do quality work at reasonable prices. They have helped me out of some very tight jams! I send all my friends here. Haven't lost a friend yet!
Many Thanks
"Mr. Clunker"
My car died out of the blue, knew it was the alternator, and needed it fixed fast. Brought it to Rays. I was expecting 900 bucks and a long time. Took 2 hours and 200 bucks, they had me on the road that fast. Everyone was super nice and called me hourly. Shout out to Jamie, thanks again!
Going to Ray's was the worst decision involving cars I've ever made. The people are friendly but I wasted so much money there. I had to return to replace a defective part they put in. I didn't get charged for the part since it was under warranty but I had to pay for the installation yet again. The same part failed again 6 months later and I had to go to another mechanic to replace it saying "This never should have been replaced with the same piece of crap" Never again!
Rays came very highly recommended to me several years ago, and I have been a customer ever since. Most times I call ahead for appts, but there are times when I have needed them on the spot and they have never failed me. Great people, great service
I found this place online because of the reviews. I went there to have an overheating problem looked at. The receptionist is friendly. They charged me for a thermostat and radiator cap. All was fine. When I got home after the service, I went to check the engine and could not pop the hood. I brought the car in again the next day and told them about the problem. The owner was very contrite and seemed to blame me for the problem. It ended up being the shop broke my hood release cable, didn't notify me about it, and charged me for opening the hood up and replacing the cable. They obviously don't stand behind their work and charge you for their mistakes. I would never go there again.
Ray's has very friendly mechanics who called me after checking out the car to tell me what was wrong. Tim did within that day so I could get back on the road that evening. Prices were fair. I will definitely be back next time my car needs something!
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