Broke down in the left turn lane to Walmart on Sunday. Called and they were there within 30 minutes and were professional and towed my car to the autoshop. Will call again if needed.
Terrible customer service. I had a blow out and a cop pulled over and offered dispatch to dispatch a tow truck for me. He let them know I’m fully insured and someone would come out. After waiting over 45 minutes the driver decided to tell me it would be $85 to go not even a mile down the road. The officer explained that they have tow trucks dispatch all the time to tow vehicles that are fully insured and this is the first time this has happened. Needless to say, we both wasted time and the driver could care less.
Jarrett was very prompt and professional. Super knowledgeable and friendly. He was able to get me out of what seemed like an impossible situation, With ease... I would highly recommend Chris’s towing service for anyone experiencing A situation with their vehicle being stuck. No matter how big or small.
Chris arrived within 45 minutes of us calling AAA about our flat tire. We got up one morning while vacationing in Branson to see a flat tire. Thankfully we weren’t driving! Chris was very kind, considerate, and helpful. Our dog was barking since Chris was a stranger. Chris even calmed our dog by petting him. We would definitely recommend Chris’s Towing!
Rude, hard to find his office gives you bad directions. His web sight is not were he is. Can not hardly understand him on the phone like he is uneducated, Oh and did I mentioned rude. Was very rude to a victim who had a rough couple days all he cares about is cash money only. No card or checks.
I called Kris’s towing to assist with getting my grandmother’s car out of her garage that was down a steep driveway. Without hesitation Kris came out said no problem backed down and pulled the car up no problem. Then he went the extra mile and loaded the car on to my trailer for me to haul back Minnesota. If I’m in the area and need a tow again I know who I’m calling.
Called to get a vehicle towed out of a parking spot and the he said "I don't do that crap buddy call somebody else" then hung up. Horrible customer service. 👎👎👎
I wish I could leave zero stars for this review. A small back story is required to understand the big picture. My wife and I own a business and travel with our 13 dogs. We just recently purchased a new 2023 Ram Promaster and had only had this vehicle for 11 days when we had to call a tow. We have not been able to put any kind of emergency kits of any kind as we work 6 days a week and simply have not had time (I assure you, time has been made and these items are now in the van). Now, on Sunday, 7/27 we were on the way home from our work in Branson when we broke down on the side of Highway 65. I immediately called some family and they of course came out to help. At this time, the van was still running, but we had no power steering, the gas pedal wasn’t working, and it was shifting very hard but hey, we had AC for the dogs. When family showed up, we called a tow through our AAA. The estimated wait time was two hours!! Since it was going to take so long, a decision was made to try disconnecting and reconnecting the battery since it was obviously a computer issue to see if we could limp the van home on our own. When we did this, the van refused to come back on. Now we are in 100 degree weather with 13 dogs and NO AC for them. Now we’re scrambling. The tow truck arrives and I explain to him that I at least have to give my dogs air flow. He very rudely tells me all doors have to be fully shut and he can’t wait around for us to figure it out. Without saying much more, he just starts to chain up our van. My family member stopped him and basically bribed him with a tip to give us just 10 more minutes. He very begrudgingly agreed. The other small part to this is that the van also will not go into neutral and he made no attempt to put it in neutral. As we were scrambling to figure out something, he comes over maybe 5 minutes later and tells us our time is up, he can’t wait anymore, unchained our van, and left. I have never been treated so rudely by someone who is supposed to be there to help, especially when he could see all of my dogs in the back of that van panting. I don’t typically leave reviews, but this experience made my blood boil. I DO NOT recommend this tow company, there was zero respect for me, my animals, or my situation. Fortunately, I was able to call in some of my amazing friends and get all of my dogs home where everyone is safe and spoiled like always.
I had a flat tire on a girls’ trip with my mom and daughter. After calling roadside assistance (praise the Lord for roadside assistance) and being told the tow truck would arrive in “120 minutes,” Chris arrived within 30 minutes! On a busy Friday night in Branson! He was courteous, the perfect level of friendly, and extremely helpful!! I would recommend to anyone!!
Their driver swerved at me in a fit of road rage and then sped off to keep me from seeing the truck logo We were then at the same light later on. After calling the company, the on call denied the truck was theirs, but without a shadow of a doubt it was. It was terrifying to have a giant towing truck drive like that.
My son in law was in a car accident and was transported by ambulance to the hospital and this is the place the city chose for his car to go , he has never been in a wreck and had no idea what to do so he called about his car and they were so rude and annoyed by him ! I as well called to get some answers the day after the accident and the guy was so rude to me on the phone ! Very rude and very unprofessional! You don’t know someone’s situation and you are in a business to help people but you act like it’s such an inconvenience! 0/ out of ten ! Please heal or get into a different business because it’s ridiculous the way you act towards people who just want information how to get their car back !!!
Slide off the road when it was snowing. Called Chris's towing and James shows up. Mistake. James then calls the cops no big deal then tells them hey this guy may be drinking! I was completely sober i just left a seven brew. Long story short James was told to wait around and make sure I wasn't drinking and drinking because if I was they would have the tow. Dirty company and flat out liars. I got a ride back home from a state trooper when I passed my test. Even the state tripper knew I was sober but because James reported I may be drinking put us into a world of crap. STAY AWAY FROM THEM, CROOKS i called another tow company in town much more professional than Chris's.
My truck broke down, I called & not even 10 minutes later Chris himself rolled up, got down in the rain, hooked my truck & loaded it. He even stopped at autozone so I could get the codes read & buy parts. Great experience, truly a nice guy & only person I’ll call in the future if I break down again. Thanks very much.
Extremely unprofessional, couldn't in good conscience recommend this company to any of my local friends and family. Zero customer service skills, and attempts to intimidate customers into paying extra cash under the table for services. I have filed a report with the BBB, and have sent some information to local news outlets, as such behavior and practices as a business are simply unacceptable, and quite frankly, shocking.
I slid into the ditch and called Roadside Assistance. This is the company they sent. The driver got out of the truck and immediately said, “I’m not getting you. This isn’t the right truck and I don’t have enough cable.” When I said what in disbelief, he said if I had “cash” that they could help me tomorrow, but that he wasn’t going to help me today. He mentioned helping “if I have cash” several other times, mentioned he had another car to get, then got in the truck and left me, all without ever stepping foot off the pavement. I did manage to ask if I would get a refund of the service fee I paid before he jumped in the truck and he told me nope then shut the door and left. HORRIBLE experience, and my car is still stuck.
Very rude. Driver took up both lanes while exiting a business so I paitently waited in the road to turn in to that business. Driver was visibly upset he couldnt turn out to the right with my truck waiting to turn in to the left. So he acted as if he were going to ram the front of my truck. Got qithin an inch of my front end and blared his horn. He could have just as easily backed up and got out of both lanes to make the turn, instead he tried to intimidate me to make me back up in the middle of a busy road. When i refused he blared his horn and started flipping me off. I have a dash cam that shows the incident that I will be posting.
Very prompt! Great price! Showed up immediately. Was very polite. I was given contact as personal ref as 1st on list as to who to call by several local people.
We just had them perform a long distance tow to St Louis and they were excellent. They arrived quickly, treated us well during the trip, and pricing was reasonable.
I was stuck on 248/413 between Galena and Reeds Spring after losing control around a curve. I waiter on hold with my insurance for 45 minutes before giving up and just looking for a tow myself. I called around and was told that they didn’t know if they could get someone out to me or that it would take over an hour. When I called Chris’s they had someone out in about 20 minutes and had it on the truck and the shop lickity split. 10/10 would recommend.
We broke down as we came into town for a concert. After getting a runaround with a scammer tow service, we called Chris’s Towing. They arrived within 15 minutes got us to our accommodations and we were able to go to the show we came to town for. Jared was fast, and friendly. The next day we needed To tow our vehicle back to NW Arkansas. AAA selected Chris’s as our service, thankfully. Our driver, Chris, reflected the same prompt friendly service. We had a 2 hour ride with Chris and our vehicle. He was great company in addition to being a great driver.
PSA I stopped to get fuel at the Shell gas station on the corner of 65 and f highway and noticed that a lady was having issues starting her car. I attempted to jump her but was unsuccessful and then noticed that Chris's towing and recovering was sitting at the Shell gas station as well. I walked up to the driver motioned him to roll down his window he stared at me with a blank face so I asked do you speak English he finally replied yes. I told him about the situation and he said he would need to call his boss to get permission. Since this gentleman was being a prick I called and asked to speak with Chris. Chris's reply was I don't do anything for free. The lady just needed a simple jump nothing more and he refused to help this young lady out. This company seems to be blinded by greed and I would suggest using someone else in the future if you ever need a tow.
Chris's towing was absolutely fantastic. Got into an accident tonight with my 2 daughters in tow. He was fast, kind, courteous, and reassuring. The driver worked well with myself, kids, cops, just everyone involved. highly recommend
I had to have my truck towed while I was on vacation in Branson. Chris’s towing did a fine job of towing just make sure you get a receipt. The driver told me he would leave me a receipt on the dash of my pickup after I paid him. When I arrived at the garage where it was towed there wasn’t any receipt. I’ve called Chris four times asking for a receipt and he still hasn’t emailed me a receipt so I can turn it in on my insurance.
My wife was telling the driver where to drop the car, while he ignored her, and blocked 2 of my bay doors, shutting my business down. Now I have to call Affordable and have them come move it to a sensible location, and pay out of my pocket to move a customers car, or not work. Driver didn't bother releasing the park manually, he just drug it up and shook it off. It would've taken far less time to have taken it out of park manually, and wouldn't be bad on the tires and whatnot. Not to mention that can't be easy on their trucks.
Bobby was our driver and he was awesome! He genuinely cared for our safety and concern as we were on vacation. He took us to Taney repair and even checked up on us to make sure we were good and back on the road a little while later! Best experience ever!
What could have been an hours-long ordeal turned out so much better! When we needed a new battery for the van (that had to be pushed to a safe location on a busy Saturday morning), Chris' saved the day. AAA said to expect a technician in 30 minutes-10 minutes later, Chris arrives. His calm, polite, no-nonsense, "let me help you" demeanor meant we were at Auto Zone within minutes of meeting him. Thank you Chris!! Absolutely recommend this business.
On vacation and had a dead battery. We have roadside assistance insurance but they left us sitting due to the "high labor shortage" in the area, they were unable to find anyone to assist. Chris's towing arrived quickly to give us a jump and within 15 minutes of calling, we were on our way to purchase a new battery. Would definitely recommend him for fast, courteous and professional service at a reasonable price.
Website
