What clients say about O'Reilly Auto Parts in Branson West (MO)
Stopped in about 20 minutes til closing needing a headlight and wiper blades. Braxton kindly installed them both for me as well as my wiper fluid. Love the fact that he took time to help me even though it was time to close. Thanks again Braxton.
We had a check engine light come on and stop into this O'Reilly's and had them run a scan. The first thing they checked was our gas cap with the code it had. Was grateful to find out that we had just lost the gas cap. Very easy fix. But glad we can count on the team at O'Reilly's
Had sort of a mix up with getting the correct parts, when it was brought to Ryan, the regional director’s attention, he & the employees he has working at this location went above & beyond to HAND deliver them to me for the mix up. It is truly remarkable to find that some businesses still care for their customers! Thanks again to the Branson West O’Reilly Team!!
Broke my wiper blade taking it off. Turns out they don’t have any wiper blades that fit. Would have been nice to know ahead of time. Thanks for the taped on wiper blade. Of course afterwards they say oh it’s only from the dealership/ manufacturer.
Well that’s not true took Autozone 5 minutes to find a pair and ship it to their store for next day pickup.
My advice just go to Autozone. If you can’t figure out wiper blades why are you even working at an auto part store.
Great help ,got what I needed,just wish they carried 104 octane boost!! Need to stock it!!!! Got to put in your car clean it up and get it more power!!!
I have a Frankenstein old hotrod than I did not build myself so replaced parts is always a challenge. This O'reilly store employees are really patient and friendly while trying to match parts that may be Chevy, Ford, or Plymouth. I am grateful.
I've asked for a part for my truck that O'Reilly Auto Part's can special order but won't. I've been in there numerous times over check engine light coming on and older man tells me to put black tape over my check engine light..That's not solving my problem is it?
Darrell was extraordinarily helpful finding the right part for my family’s vehicle. He took the time to
Explain the process of what happened and how to prevent it from happening again. Also they specifically ordered my part and had it within hours not day. This guy saved my day!
The store manager and employee Evan were a phenomenal help! My son is four hours from home and his truck started breaking down. They were able to help run some codes and knew what he needed to fix the issue. They helped him out along the way as well making sure he had tools and things installed correctly. We need more people in the world like this. Thank you!!
Overpriced, bad quality parts. Little knowledge of anything automobile based. Very cluttered, unclean store. Unprofessional staff. With how much money O'Reillys makes, you'd think they'd pay their employees more than $13-14 an hour. Especially considering these guys are selling the parts and installing them. I'd love to see the quality of work for $14 an hour.🤣
Its an O'Reilly's. The sore has been clean every time I have gone in. The staff has always been able to answer my question. The inventory is decent. They are the only place I know that takes old oil and coolant for recycling. They are also conveniently located in west Branson.
Fantastic group of awesome people who will let you know exactly what you need! Life is always easier when you are informed! And that is exactly what they do!
The assistant manager is as rude as they get. I paid for parts online and went to pick them up and they wouldn’t give me the parts I paid for. I have bought parts from them in the past and had no problem but when the assistant manager got involved, he was rude and very unprofessional. I will take my business where it’s appreciated and never go to this store again. I would rather spend a little bit more somewhere else instead of giving them the business
The guys at the Branson West Oreillys are amazing! Matthew in particular has helped me and given me ideas for projects that I have that other wise I would have been lost at. Great service! By far the best automotive parts store I have been to.
O'Reilly Auto parts is always the first place we go to for our car care needs. Staff is super helpful to all customers. They are willing to take the time to research and answer your questions. They live by the motto that no car care question is too dumb to ask.
If only they had employees that knew what they were doing when it comes to getting the correct part or the correct color match without making 2-3 extra trips that would be nice. But the employees are very friendly
The Descent location for an O'Reilly's. I've dealt with many people there I get my best help from Summer, Talon, and Doug. A manager is also quite helpful. I've used this location for a few years now. Even if they don't have the part on hand they can tell you one of the nearby locations that might or get it there shortly. My only aggravation is the people that constantly Park in the handicap spots for the check engine light with no handicap plates or placard. I understand that it's probably not entirely their fault just wish those spots were marked a little better.
On the 1st day of our vacation, truck problems, luckily only the battery, But no tools with me and my experience is go to O'reilly's they have good people working @ them! This one was no exception, Talon was working there, he was very professional, polite, knowledgeable, and full of information about local restaurants Etc. I am very good at working on my vehicles, but where and how the battery is located in my truck, wow, again thank goodness for Talon from the Branson area!
I was at O'Reilly's this evening and they were excellent, as usual. They had the gas cap for my '71 Chevy C-20 Pickup in stock. And they were helpful in getting me a quote for parts that I'll be needing within the month. The employees are well trained and know what they're doing. And that is worth a lot when you need help!
EVERY time we go to this place we have problems. They always have to order the part from somewhere else and it takes days to get it in. And alot of times when we do finally get the part, we end up with the wrong one bc an Employee ordered the wrong one. Also, when we have gotten the right parts--they often break soon after, if they even work to begin with. Everything there is Refurbished anyway, so it doesn't surprise me. What surprises me is that they are even still in business.
Well they provide the products on the shelves but are not knowledgeable about the products, an example would be the tool to remove the line from the clutch slave cylinder on most mid 90s fords, I called and they said they didn't carry it. I went to pick up my clutch and showed the gentleman behind the desk where it was and what it was used for. On a seperrate occasion i sent my wife to get a tool and the person who assisted her acted as if she was stupid and argued that they do not make pitman arm pullers..... If you know what you need its fine but don't expect them to, if the computer doesn't tell them. Also a small dose of hospitality and diversity training wouldn't hurt. Thanks.
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