Firestone Complete Auto Care in
Raytown (MO)

"⭐⭐⭐⭐⭐ I cannot recommend this tire shop location enough! I was able to call and get a quick appointment for a few issues that I was experiencing. Which not to mention was very convenient. Clayton and the staff are always warm and welcoming. I feel like family when I walk in. Clayton and Michael was honest, knowledgeable, and didn't try to upsell me on unnecessary services. The staff was friendly, and the waiting area was clean. THE NEW TIRE SMELL! Prices are very reasonable, and I was back on the road in no time. This is my GO TO SPOT for all of my tire and maintenance needs!"

Just picked up my car. Paid with Firestone card. Like that I can pay it off in 6?months with no interest. Service was outstanding. Got new sstruts on front.

I actually liked this place until my recent visit. As a woman who doesn’t know much about cars I felt like this location had my best interest. Again up until my last visit. I was told my brake fluid was low, from my understanding I thought when getting oil changes you’d get your fluids checked! Nope Clayton said it depends on the worker. I’ve never heard such thing. However I received an oil change, new tire, brakes and rotors. Paid for my services with no problem but what I’ve noticed is that they’re nice for payment but as far as communication on what’s going on with the car. Don’t expect to get that. Just “Thanks for coming in” I walked out with problems to my car I didn’t have prior to going in and all he’s saying is I have an old car with high mileage. If that’s the case in stead of taking my money let me know that you suggest i go a different route. But again they just want your money.

I will not be returning to this Firestone location on Highway 350 in Raytown. I brought my car in for a simple tire service. After picking it up and driving to work, I realized my Stanley cup and my wallet were no longer in my vehicle. Both items had been in my car before the service. I immediately called the store to report the missing belongings and ask if anyone had turned them in or if cameras could be checked. I was simply told “no,” with no effort made to look into the situation or show any concern. Because my wallet was missing, I contacted corporate to request a proper investigation and camera review. I then received a call from the store manager, Quincy, and the interaction was extremely unprofessional. He did not greet me or show any empathy. Instead, he immediately said, “no one wants to take your dirty Stanley cup,” in a rude and dismissive tone. His attitude throughout the conversation was disrespectful and completely inappropriate. I was not accusing anyone — I only wanted help understanding what happened to my belongings. As a paying customer, I expect basic professionalism and courtesy, especially when reporting missing personal items. The way this situation was handled, both by staff and management, was unacceptable. I hope this location takes customer concerns more seriously in the future, because no one should be treated this way over a legitimate issue.

CLAYTON IS SO BOMB!!!!+ I wouldn't go anywhere else. I love how he makes me feel like family and welcomed. Clayton maybe you should consider teaching a class on customer service etiquette!

This was my second visit, and even though I’m usually skeptical about auto shops and prefer dealerships, I felt genuinely well taken care of here. Clayton stood out—kind, patient, and very family-oriented. He greeted customers by name, joked with them, and even moved someone back so I could enter my information privately. I saw him tidy up the seating area and he even told me about a nearby food truck since I’d be waiting awhile. Overall, a great experience and I’ll definitely keep coming back ⭐️⭐️⭐️⭐️⭐️

Excellent customer service. Kept me informed and repaired my vehicle in a timely fashion. Great job all!

I was pleased with the staff, they were friendly and ready for my car. The mechanic kept me informed on the status plus made recommendations for future repairs. There was no pressure.

As a loyal customer of Firestone for 15 years, I was disappointed with my recent experience; they incorrectly charged me for two oil changes. I tried to discuss the issue with the manager, but he was uncooperative. Unfortunately, it appears that the younger generation is apathetic towards customer satisfaction. I will explore other options for maintaining my car. Please be cautious when visiting Firestone and verify your charges. The Firestone in Raytown on off 350.

Mr. Bartlett was very helpful and patient for I just made it within 10 mins. of closing he didn't show a frustrated face nor did he rush me out of store. He calmly checked in my car for drop off and allow me to wait for ride whom took about 20 mins pass closing to retrieve me. Thank you again Mr. Bartlett

The team was very respectful and kept me informed of the status of my car.Much appreciated of the details shared and very helpful. Appreciate the Firestone Team in Raytown. Store Mgr Clayton and his team you deserve to be recognized for great customer service.JR, Seth, Brian (Lead Tech as well who performed work on my car and sharing pieces) Aric, Donovan and Gunner. Awesome sauce

They aligned my car well and accidentally swapped the wrong tire, and upon calling to notify them of the error. They brought me in and took care of it no charge! Awesome guys

Very professional staff. Clayton H. got me in and out with the perfect set of Bridgestone Dueller Ascents for a very reasonable price!

Always professional and straight forward when telling me what is wrong and what needs to be done. Price is fair and the service is excellent!

I can't thank this shop enough! After a frustrating experience with another repair shop, I brought my vehicle here hoping for a better outcome — and they delivered above and beyond.

Great service. Staff was incredibly welcoming and accommodating. I am grateful to have found this place and look forward to using them for future services.

Great store, great service and the store manager is awesome. She gave me some options on my car that I had never thought about. This is now my go to store for all my car needs!!!

I have had such a good experience the last 2 times I’ve been here!! The first time I went I needed a new tire and wheel because I got a flat and they fixed me right up along with detecting other issues with my car that I didn’t even know about. Then today, I needed an oil change and a new oil pan and they were so happy to answer any questions or concerns I had! The price was great and when I brought my dog in they gave here a Greenie?

I frequently bring my Landrover to this location and the manager is always very professional. He offers exceptional customer service and is great with meeting all of my needs for my car. Highly recommend ?

It would be helpful if when you all schedule an appointment for someone if you were actually open at that time and date. I wish customers were more of a priority. Was scheduled for an oil change on Sunday, get there and doors locked, nobody even here. Next visit, experience even better! I was taken advantage of, overcharged and even after inquiring about a full synthetic oil change and air filter replacement ink was charged more than double the listed price and that after a cfna cc discount and pennzoil rewards promo discount. And snuck in a labor charge too yet not able to tell me why

My last two visits at this location have been wonderful. The staff here is pleasant and they do excellent work. Kudos to the guy who worked on my van. My van is running perfectly. Thank you for making this a great experience!

Don’t go here unless you want stuff stolen from your vehicle. Went for a simple tire patch, tech proceeded to steal a firearm, $200, and some other stuff out of my vehicle. I didn’t catch it til the next day. Called the shop and the manager denied everything. Called corporate and they were no help. Called the police and filed a report. They were the only people that had access to my truck that day. Over $600 worth of stolen items I can’t get back. Avoid at all costs

I was blown away by the service I received last year after my van suddenly stopped running. I brought the van to Firestone for a second opinion and was offered better rates than local mechanics, plus they seemed more invested in helping me than anyone else who looked at my van—particularly Brian, who offers exceptional service and breaks down his expert knowledge in ways I can understand. Since then, I've returned multiple times and the Raytown Firestone has become my go-to for maintenance and where I brought my new vehicle for a pre-purchase inspection. Clayton has showed me the same level of exceptional service I expect from Brian, which is rare enough to find in just one mechanic these days—let alone two. They have earned my trust and I would highly suggest this location to anyone looking to service their vehicle.

Very nice experience. Just plain good ole' customer service. I can't remember the man who helped me with my service, but he is beyond nice. It made my day how easy he made this business transaction. His pleasant demeanor was an extra bonus.

*EDIT* Contacted customer service as owner asked. Emails bounced around and did nothing. No response other than an automated response that amounted to, "Email received". EDIT 2: Now my electric motor that drives my heater/AC is making noise. Removed the cover and they didn't even install the air filter correctly. Something a small untrained monkey could do blindfolded. Worst mechanics ever. Attached is an image of the wadded up air filter they 'installed' which I'm guessing has been letting debris directly into the electric motor compartment. EDIT 3: Corporate was supposed to contact me, instead they had the store call me again who denied messing up my cabin air filter despite their being a photo of the messed up filter being posted online. The childish mechanic who messed up my filter, which resulted in my motor now making noises, then resulted to name calling. So they had me talk to the store just to be lied to and insulted. Great people. Highly warn against going here. If you cannot even take responsibility for you actions, why are you in management or even allowed to speak in any customer service capacity. These people are failures in every sense of the word. So still plan on never returning. Stolen property. New problems. Bad service. Overcharged. No proper refund. *EDIT* Used to go here every time I needed an oil change. My guess is either all the people who used to work here left/retired. This last time I was told I'd get a $25 discount and a $25 gift card, received neither and he didn't even print out a receipt until I asked. Which makes me think he was being dodgy on purpose. Normally, and I have had service here 100 times, they print it and have me sign. They did neither. I was packed and headed towards iowa. Which was obvious, I had luggage. After the 'service' my hat is missing. My tire cap to my front right tire is missing. They aired all 4 tires to 35. (Front should be 35, back 32) I'm getting a chatter when I drive on uneven road now. My transmission grinds when I accelerate too slow on a cold start (on a warm day, this was early fall), and fast acceleration now feel sluggish. Like they accidentally drained some transmission fluid instead of oil. Sad that service that used to be consistent and friendly is so messed up. When I called to complain, the foreigner I talked to said the best he could do is have me go back to that specific firestone and talk to them... I had to be in Iowa for work, and the dude with broken English didn't seem to comprehend that his 'solution' was not any sort of solution at all. I doubt I'll ever visit another firestone after this. Sad when a walmart offers better service than a specialty store. $190 for an oil change and air filters. Horrible all around. Would give negative stars. Likely taking my car to a different shop and potentially will have to sue if they really did drain trans fluid like it feels. But that is what I get for being in a hurry for my job I guess?

I like the new system of receiving notifications by email. I was able to review my invoice before I picked my car up. My appointment was at 2pm, I dropped it off that morning and it was done by before noon, well before my appointment time. I was really grateful for the expedient service. The staff was very nice.

One of the great things that come with the power of my social media platforms is being able to bring attention to people, businesses, and groups that are rockstars in what they do. Currently I have over 9 million views on my photos and over 9 million people have read my reviews on google maps. Woke up yesterday to a flat tire. I purchased the tires from Firestone in 2019. I purchased the warranty. Today I went in to get my flat fixed. They had all the data from my purchase in 2019. 50, 000 miles later. My tire was not repairable. After they prorated my tires use, final cost with installation $48.00 for a $200.00 all season tire. No high pressure bait and switch. Firestone on 350 hwy in Raytown Mo gets 5 stars.