O'Reilly Auto Parts in
Raytown (MO)

Crystal deserves a raise, very nice individual and always extremely helpful

[[[ - 10 Stars !!!!! ]]] ! Worst car paint experience! Never matters how many times you get tge car paint maixed with them with provideing them Exact Color Code, the paint will NEVER match!!! I have been keep comeing and going for multiple cars for mixed car paints it will come wrong again!If you dont know how to do the job just let other people do it, or if your machine is bad ,REPLACE IT ,ORAILLY!!!!!!

Cristal and Amanda at the Raytown location were amazing! They helped me replace a sensor in my Chevy Cruze. What exceptional ladies! Thank you so much

Cristal got me out of a huge Jam! I was working on my wife's vehicle changing out a day time light when the bulb broke off inside of the cylinder..it had to have been in there for at least 10 yrs without being changed. I took the piece in and she was very nice and helpful. We were able to put our brains together and she put a nut large enough to fit inside and put a wrench around it for the grip and we got it right out! It saved me a 59 buck piece replacement on Amazon. Thx again Cristal!

Honestly one of the best businesses in Raytown. Store manager Amanda is genuinely polite and cares, and both her and her employee Angel went above and beyond to help me find the right part (I was going to buy the wrong thing but Angel corrected me thankfully) and get it applied appropriately — in the freezing cold too. And then neither would accept a tip!! I’m hella grateful, thank you both so much!!

I was able to get in and out of the store quickly. The staff member answered my questions and helped guide me to make an informed decision.

11-25-2024: This is most definitely one of the nicest locations that I have been to in the entire KCMO Metro area and while here this evening, the young lady that was working was absolutely divine. Their selection is surprisingly good and I'm glad to say that I was absolutely shocked as to how well the store looked and how good it was stocked up for where it's located at. Will most definitely be coming back again

I have been in auto parts for 26 years(currently at a Chevy dealer) I always cringe when I walk into a retail parts store because I usually get someone helping me that couldn’t change an air filter, but John was top notch. He reminded me of the old school parts guys I learned from when I started my parts journey at O’Reillys when I was 16. Thanks for the great service.

I went in last night 10 min to close to pickup a part I ordered.i was met by three of the best customer service oriented employees I've ever experienced in any auto parts stores.it was a man and two women who helped me..Roberta Stubbs...im using my friends phone...you three are so above par ill never go anywhere else for parts.Thank you so much for the friendly professional service!

Tuesday April 9th my cousin and I stopped here as we realized we had a flat. The youngman and woman working inside came out to see what we where doing. Before we could even get anything out, they had sprung into action ? and Erick Hernandez who was working that evening wasted no time! Cordless sockets!! Jack in had and just a blessing ? ? ✨️ . So if you know this youngman do something nice for him! Say something good to or about him and just let em know he's appreciated ?. You a good man and thanks to the young lady who shared a smile and was very polite.

Eric is my hero! I went to a competitor to buy a head light bulb, got the wrong bulb. Called O’Reilly’s to see if they would install 2 different head light bulbs. Eric hooked me up with the correct bulbs and installed them. Thank you Eric, O’Reilly’s is lucky to have you.

Dez was terrible she slammed my battery on the counter. She didn't take my information for the warranty. She didn't know how to change my battery. Eric saved the day. He was the one that took charge and helped with everything. I would go back for Eric, but Dez needs alot of training.

Called for a break caliper for the driver side rear. They said to be there at 6:15. Got there early. The part came in and it wasn't what was ordered. He insisted we said driver front. Why would we say front when we were needing the rear to finish the job. The mistake wasn't on us. Had to drive to the Independence Mo store no thanks to this store not ordering what we needed.

I don't appreciate a O'Reilly employee trashing my car. All I wanted was a air filter. I told the employee what kind of vehicle I had. He said that's you first problem is you own a Subaru. Not a happy customer. I will never go back to the Raytown Mo store. I'd hope they would have better customer service training.

Huge fan of oriellys its typically the only place I will go but the raytown one on 350 is TERRIBLE. The store and staff is a disaster. Nothing on hand is actually on hand. Some of staff is too busy openly cheating on thier gf to help customers. He had multiple girls on speaker and talked about his sex life and laying it on thick to these poor girls instead of helping customers. Ive been given broken parts and wrong parts multiple times once because the dorman sensor was "only 1 number off and look kinda the same". There is a white guy with a pony tail. He is a super good employee and now my prefered. The lady is pretty alright too and I would definitely work with her but this store is a mess. I typically have to drive to lees summit to have a good experience.

I travel the country and I go to a lot of auto parts stores. I like O'Reilly's the best and this one that I did business with today has a young lady there named Abigail. I spoke to her on the phone and she was extremely helpful and had knowledge of the products and was generally a really nice person so I will give you five stars. Thanks for being awesome Abigail!

Super helpful wonderful patient staff! They helped me change the batteries on my key fobs so my neighbors didn't have to listen to me struggling to turn off the alarm. Thank you! Also, sorry.

Alex Was extremely on it. If he isn't a manager he should be. In the same moment he was checking out a client he was also answering questions I had, and putting phone calls on hold while also directing other employees who seemed potentially less experienced. He is extremely knowledgeable and recommended good paint removal products and took the time to find another location that had what I needed despite him being overwhelmed with customers and other employees asking for help. This man needs a RAISE

Looked at other auto stores and only O'Reilly had the part on hand. They were more then happy to install my wipers for me. Can't beat service with a smile!

Full service gas station are a thing of the past. Or did it just move to O'Reilly. They may not pump gas, buy they do everything else. My husband (who's a senior), need help with our rear window blades. Not only did the staff member, locate the one we needed; but he help my husband put it on. O'Reilly's associate are friendly, courteous, and professional. With that's type of service, people can't help but come back.

They once gave me the wrong oil filter for my car, luckily it still fit but didn't know until my next oil change when I noticed the numbers were different but same brand. They also ALWAYS put you on hold "to help customers" when you call them and NEVER come back to the line. Then when you pull up to the store they only have 1 customer in the store thats not even at the counter but yet I'm still on hold. This is every time. This location really is lacking and needs honest help, hence the reason I give them 1 star!

Could not be of any help, the young cashier at first had no idea of what to help me for regarding a part for my battery, finally after he saw that I was getting agitated, he came outside to figure out the problem. The store didn't have my part, had to be ordered. I later called back to speak to someone else more helpful, but I need to go back up there to see if the splinter for my battery is in stock. Thanks Roderick for your help.

These guys are great. Helped me with a quick do it myself fix to keep a piece of my car attached until I get to the dealership on Monday. They could have sold me something expensive - I appreciate that they didn't.

I've been shopping here for 20 years, but I'm done. And then running an ad on their billboard for several months $25.99 5 Quarts O'Reilly's synthetic oil and filter. The associate that was helping me acted clueless, kept looking at the ad (that wasn't on there) finally I asked had to ask Randall(manager) to step in he(he was listening to the whole confusion and not offer to help) he walked out to look at the billboard, came back and said doesn't apply to me because my car doesn't have a filter at that price point! bait and switch! They've lost a 20 year loyal O'Reilly's customer because they wouldn't discount my filter $2 so that it will qualify for the $25.99 such a shame, proper customer service can not be found here.

Jared, Jacob was really quick to help me out with the check engine light, when it came to pulling up the computer and letting me know what was going on. He also said you guys sell two-stroke oil. That’s pretty cool. Great customer service going for your team. You guys keep it up! God bless, Jake the film guy

Came here to get a windshield wiper. The associate asked if I needed help and pointed me in the right direction. However, he did not know how to put the windshield wiper on. He had to go back in the store multiple times to try out a new wiper. Eventually, putting one on my car that does not match the other one currently on. I like the blade, but I'm pretty skeptical in how long it will stay on.

Pretty good service. Didn't appreciate some kid telling me his car was faster than my m3 but it tells me how much experience they have and doesn't say much for that in terms of helping me. Corporation wise they are pretty good overall. Still prefer other places.