What clients say about Thomas Auto Collision in Fenton (MI)
Dropped my Silverado off after an unfortunate accident. Working with Thomas auto was nothing short of spectacular. They were extremely helpful and more than willing to answer all of my questions. They kept me up to date with repairs and estimates on when the vehicle would be done. Most importantly to me was their honesty. They never tried to upsell me or add unnecessary repairs. I would recommend this shop to everyone and anyone.
I had repairs done to my car after another vehicle backed into it while parked. After some questionable experiences with another repair facility in the past, I brought my car to Thomas Auto. They were fantastic, from start to finish! My car looks great, the paint match was perfect, and they stayed in communication the whole time. Super helpful with getting the process started, and working with me around my crazy schedule. There’s a reason they’re the best rated shop around!
I have read several of the bad reviews about customer service. I can only share my experiences. I have had 4 repairs done at Thomas Auto body and all 4 were professionally handled and excellent work.
One case took longer than I would have liked, but the work was excellent. Just like your DR. Visits it’s typically the Insurance company that’s the clog in the pipes. All insurance companies should be flushed in my opinion.
I took my car in to get it repaired from a deer hit. I was Very Satisfied. They kept me updated, I got free nice loaner car to drive, and the workmanship was excellent! It looks like a brand new car! The employees were very polite and helpful. I highly recommend this establishment.
They were great. Got my car in and fixed fast, got it back 2 days early. Looked like new inside and out. Received daily updates on the progress. Would recommend them highly
Had a great experience with my service here, they were very helpful and good to work with. Steven answered my message even being out of town and Lee made an extra effort to make sure I could pick my car up over the weekend. Really appreciated their customer service. Would highly recommend !
We had to take our chevy Trax here that we had only 2 months and got rear ended, was a bummer. Had to wait for a loner for a couple weeks.... They kept us up to date with when one would be available. And when one did come available they made sure it was accommodating to us, bf being 6ft tall, gave us a bigger car as a loner. Our vehicle was done in less than 2 weeks and looks amazing! Great service from start to finish. No one wants to take cars to shops but if you do, highly recommend them!
I took my ford explorer to Thomas on a recommedation, after I was rear-ended by a distracted Doordash driver. Lee quickly and expertly assessed the damage and estimated that the repair would take 2 to 3 weeks. I began receiving texts when the work started on the car. And I received updates via text as the work progressed. I was surprised when I received a text and personal phone calls from Steve and Lee that the vehicle was completed. This repair was finished in 12 days,well ahead of the expected completion date. Their work was very good and the vehicle looks perfect. I would highly recommend this repair facility for their great work and communications. A job well done!
The person in charge is rude and a LIAR he is not a good person. He treats senior citizens like 2nd class people. I am very upset that he didn't think that my 76 yr. Old mom should be allowed to have a loaner because he said she smokes too much funny thing is she doesn't even smoke she never has. She doesn't let ANYBODY smoke in her car or even drive her car. Im so upset we tiok her car out of there and took it to Al Serra to be fixed. My mom was so upset it broke my heart. I do not recommend anybody have their cars taken there. Funny thing is my mom had full coverage insurance on her newer car and it was a deer vs car accident. I will never recommend this shop.
Went today to get an estimate for damage from a car wash. I showed the tech, he came out with a buffer and buffed it out right there. It looks great!!
Very helpful and friendly, great people up there that care!
Thanks again Thomas Collision!
Shannon
Had my bumper replaced by Thomas automotive. Lee was very nice and upfront which is hard to find these days. You won't be disappointed taking it here. Thanks guys for the great job ! 😊
I’m a student driver who accidentally caused an expensive accident on my parents’ vehicle. I knew I wasn’t going to be able to pay for repairs, but Thomas Auto Collision quickly came up with a very affordable solution. I’m so thankful for their hard work and willingness to work with my parents.
This is a really solid company. They had my Super Duty Handle painted in advance and replaced the passenger side mirror in a matter of a couple hours. Outstanding service.
⭐️ ⭐️⭐️⭐️⭐️ Absolutely Outstanding Service!
I cannot say enough great things about Thomas Auto Collision! After a freak accident where a tree fell on my car, I was overwhelmed and unsure of what to do. From the moment I walked in, their team was beyond helpful, professional, and reassuring.
They handled everything seamlessly—working with my insurance, keeping me updated throughout the process, and ensuring my car was repaired to perfection. The attention to detail and quality of their work is truly impressive. When I got my car back, it looked better than ever!
Not only was the repair flawless, but the customer service was exceptional. They treated me with kindness and went above and beyond to make a stressful situation so much easier. If you need collision repairs, this is the place to go! I highly recommend Thomas Auto Collision to anyone looking for top-notch service and incredible workmanship.
Thank you so much for everything!
Went to their shop to get a quote. Was told the owner had to do the quote, and he had left early that day. They asked me to come back, no problem, I understand. I came back a few days later, and walked into the shop. The guy in the office said something to me, and I asked him to repeat what he said since it wasn't clear. He held up his index finger and gave me a stern look (have not seen that since the 3rd grade). Another guy came to help me, looked at my car, and said the owner had to do the quotes, and he was on the phone ( the friendly guy I saw when I walked in). The owner was on the one computer that does the quotes, and was very busy. Asked if I could come back another day. No need. I will find another shop.
After I was t-boned by a rather large Bambi, I took my car to Thomas to be repaired. I was very pleased with the job they did and completed a week earlier than estimated. Hopefully I don't need their services again but if I do, I won't hesitate
Great job. Worked with my insurance 100% great work. Reasonable time. I hope I never need collision work again. But if I do it will be to Thomas Auto Collision!
Brian at Thomas Auto was a big help in making sure that my car got fixed exactly how it was supposed to. Lots of deer damage to the front when I dropped it off, but now it looks as good as the day I bought it! Very happy with the service, communication, and overall fix on my car.
Highly recommend. They had my car just about two weeks. They were quick and efficient and great with communication. They kept me in the loop on each stage my car was in. My car looks good as new!
They did a great job on my vehicle. The staff was friendly and knowledgeable in explaining the whole process. They worked with my insurance company and had the repairs completed in a timely manner.
Best body shop In the area. Had warranty work done after I was in accident they were with me from start to finishes they handled everything and my trucks looks good as new great people to work with who really thank you Thomas family for all you do. I will recommend everyone I know to you no doubt.
Definitely recommend. Professional staff and great work. I had minor front bumper damage from a deer. They were quick with their service and repairs. No issues with insurance. I went to a couple dealerships and they advised me they would repair the current bumper. I wanted the bumper replaced due to this being a second fix of the original bumper. Thomas Auto Collision listed to me and my concerns. They agreed and said they would get a new bumper installed. The truck looks greats and I am very pleased. They even cleaned the stuck on mud on my WeatherTech floor mats on the inside of the vehicle.
After having two vehicles repaired at this facility, I would highly recommend. The staff is easy to work with and very knowledgeable. Lee especially went above and beyond to make sure we were in the know and satisfied with all the repairs.
They were absolutely amazing! We were rear-ended in our almost brand new car. Thomas Auto Collision was super easy to work with as we navigated the insurance and fixing. They were quick with the work, even as they worked with Ford to get the parts. The car looks amazing!
Top notch communicators and professionals. This is the second time I’ve hit a deer, and these guys will make your vehicle look like nothing ever happened. Stephen, Lee, and Brian will demonstrate customer FIRST service during every aspect of your experience. Thanks again guys! 👍
Dropped my mom’s Ford Escape off to be repaired - front end damage from a deer. Brian was a gem to deal with, from start to finish. We were able to obtain a loaner vehicle as soon as one became available which was a nice plus. All in all - extremely happy with the work completed. Her ride looks brand new again. Thank you - Stephen definitely has the best crew in town!
Claim was easily handled through the insurance and Thomas Auto Collision. I enjoyed the text updates, no wondering about progress. They also ran my check engine light and referred me to another local shop that does that type of work. I'd be happy to refer them to anyone who needs work done.
They did a nice job repairing my beetle after being T boned. Can't tell where the damage was and the paint matches perfect. No rattles or squeaks. Took a bit longer than I thought it would have but I don't rely on this car for my main transportation so no biggie there either. I would recommend this shop and their top grade work.
Love this place! Was in a hit and run on Wednesday, turned my car in Thursday and they had my car back to me the following Tuesday. They offer free rental cars, a huge help! My car looked like I just bought it when I got it back. Thanks for all you guys did and do for people.
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