Express Towing in
Weymouth Township (MA)

I called A for my daughter’s car and express towing came out. AAA made a mistake and the car ended up being left there . Fast forward I ended up having to call,and ask express towing do work that they absolutely were not obligated to do as they were not getting paid for it. I mean they get paid by aaa to tow,not deal with emotional,crazed,people,who lost there daughters car. WELL Jennifer answered the phone that day and I was met with compassion,patience,empathy ,and just all around help:) I didn’t once feel like the bother I was!! I RECOMMEND THIS PLACE TO WHOEVER IS LOOKING!!! They completed my job immediately. Jennifer thank u for going above and beyond!! It didn’t go unnoticed?

We came there around 6pm. Paid them for towing out our truck to the closest parking lot. They only were able to do it by 10pm

They are EXTREMELY rude, and not very helpful. It was a Terrible experience, and they wouldn't let me get the car

Genuinely thankful for Justin’s response time, quick work and kindness tonight. Got to us in record time, jumped the car and got us back on the road in minutes! Thank you!

I had a great experience with Express Towing and would highly recommend them. My passenger and I broke down in Scituate. AAA quoted us a 1 hour and 30 minute wait, Express Towing arrived in under 30 minutes. They sent a flatbed to pick up our truck, and the ride back was smooth and comfortable. Shout out to their technician Jesse S. for being professional and great to ride with. Highly recommend!

We hit something in road during the storm yesterday, car would not move in a busy street in Weymouth. Express came super fast via AAA and the guy was awesome! Despite the wind, on the driver side on a busy road, he managed to reconnect something under the car that allowed us to drive it home. He even ran to let our mother (who came to pick us up) know she can leave so we didn’t have to go out in the rain. She was tickled he called her mom and told her to get home safe. Was so kind and helpful!

I had called AAA and they had Express towing the service guy to come and give me a jump he tried everything to give me a jump, but the car will not start so he put in for a flatbed to come and get my car to bring it to the shop. He was very professional. I’m very respectful the same I could say for a flatbed operator. I was very happy with express towing. I will highly recommend them and I definitely give them a five star

I called AAA on 12/4/2025 becaus3 my car wouldnt start. They sent out someone to test the battery. The driver, Deondrae from Express Towing was great. Starting your day with a dead battery is no fun, but he immediately made me feel at ease with his smile and pleasant demeanor. He tested and replaced my battery quickly, so I could get to work. I hope he knows what a great job he is doing and that first impressions and how he handled himself turned my whole day around. Both compaines should be proud of his work and know he handled the whole encounter with professionalism and is a great representation of both AAA and Express Towing! Thank you, Deondrae!!

Manipulative, deceptive, completely impossible to work with My vehicle got towed, they wouldn't let me take any of my personal property out of the vehicle. Including a cane I need for Mobility, bag full of personal property including medications, tools… Absolute thieves. Never use these guys

Aden was extremely professional and was able to unlock our car in 2 minutes. From the time I called AAA until I was in my vehicle was 12 minutes. Couldn’t be more grateful. Thank you

Jennifer and Remi were great. Very responsive and helpful when I needed a tow quickly!

This company is amazing to work with. Fantastic team!!!! Gets the job done in a timely manner and easy to work with

I had such a great experience with this company. Got to my house in under 10 mins and opened my car in less than 5 secs! Tech was awesome and super professional. The price is great! I’ll be using them again! (Locked out of car)

How a company can be in business if they treat customers like trash. The driver was really rude for a moment i was thinking that it was going to be a fight between me and the driver so what i did it just step to the side and watch him destroy my car little by little let see how much is going to be your guys bill. How AAA can do business with people like that. And reading the reviews i don't even bother call and complain about it Update September 2 2025 about my car total lost on my 2008 acura tl the damage was alot more than what i was thinking i guess it was time for a new car and i guess thank you this is a lesson to treat people property with respect and care about customers services

Had my car towed from my job not even half mile down the road the driver dropped my car in random apartment parking lot instead of the garage. I spent 6 hours looking for my car as well as getting rude responses from the people on the phone. After going to police stations and finally driving down there they some how figured out to look at the driver GPS from the night before to see where my car was. Your better off wishing on a genie in a bottle to get your car where it should be then using them.

I was very impressed with both Brian N. and Paul B. when I needed AAA for what I hoped was just a dead battery but ended up being a tow. Brian was the first to quickly arrive with jumper cables but he advised me it was most likely an issue with the starter and showed me the current health of the almost 2 year old battery. He then called in the tow and Paul arrived a short time after and was very efficient in getting my car on the truck. I found them both to be highly professional but also very personable and empathetic. In addition, both were knowledgeable and patiently answered my many questions throughout. I highly recommend Express Towing in Weymouth and I hope both Brian and Paul get the appreciation and recognition they deserve :) Thank you for the excellent service!

as I was crossing Lincoln Street from the Lincoln St., Plaza over to the CVS, your truck ran the light not a yellow, but a red I had already stepped out into the crosswalk and he just sped up and went through. I managed to snap this picture. got a brief glimpse of the driver bald headed guy white maybe like 30s early 40s. there is a camera at that corner and I’m gonna see if the police can help with this. I was in the crosswalk. He ran a red light. based on that alone, I won’t use your service and I’m posting this on every other social media platform I can think of. this was in Hingham Massachusetts Lincoln Street. He ran the red light as he passed the 99 restaurants. look for my post elsewhere because they will be popping up.

My tow driver Nick yesterday was so nice and helpful! I literally left the location where my car was because AAA said it would be around 2 hours and it ended up being less than 30 mins! So I was a few minutes late to going back and he waited! So thankful for that! also the man on the phone was super nice as well! Thank you guys!!

I just got towed By Danny G. 100% a great tow. Danny went above and beyond and took great care of my car, couldn’t have asked for a better tow. He also showed up over 30 minutes early

My car was towed from Braintree to the Weymouth lot. First off the tow driver was rude. I watched him take off my fog light cover so he can hook the car up. He put it in my car and now it is missing. It didn’t come off when the crash happened I have pictures below to prove it. When I called up there to ask about it I was questioned about why I didn’t call 2 weeks ago. Maybe because my car was towed straight from there to the shop to get fixed? I send all of my cars to the same shop so I believed them when they said it didn’t come with one on. I just picked it up a few days ago. I really don’t like how I was treated over the phone. The lady was EXTREMELY unprofessional. I would give the customer service a -1million out of 10. Yall need to fix your attitudes you don’t like your job there’s a million others out there.

My car died while in middle lane on SouthEast expressway I was lucky to get over to a breakdown lane. called Progressive for roadside assistance and after 1.5 hrs they never came and was still 40mn away when I called back. cancelled the service and called Express they came in 15 min and got me to a dealership. Edgar was the driver and was very professional. job well done!

Had broken down on SE Xway near split at 1:30am. Initially called a google find that ripped me off and never showed leaving me there for almost 2 hours. Called Express, they arrived in 30mins and were so great to deal with, both the driver and dispatcher. Would absolutely use again.

Be warned: this company is not only rude to customers as many feedbacks here stated, they also trained their employee to lie and purposely cover up evidence. This level of DISHONISTY and UNPROFESSIONALISM is simply unacceptable and could even be considered as a CRIME. If you have to use this company I recommend you to video recording the whole service process, and in case you see something suspicious or you believe they accidentally damaged something take action to capture evidence (video/voice recording, picture, leave comment in the invoice/receipt) since this company is dishonest and purposely trained their employee to lie to getaway from their responsibility. Remember to file lawsuit through MA Attorney General (free for small case under 10K) so they have bad record on file, and later this evil company can be punished if the same cases accumulate to certain level. when this company 'Express Towing' came to my house to replace the battery of car (through AAA), their guy accidently connect the terminal to the wrong side, caused smoke and fire from battery, and also destroyed the 3 cameras on my Benz car ($6000 repair fee from dealer). we witness the whole process, and next day we noticed the damage to the cameras we contacted this company, and they denied accident so we filed the lawsuit through MA Attorney General, but they still alleged the damage was not caused by them, though I am sure the cameras work perfectly just hours before accident. They also refused to return the burned battery as evidence and reveal their communication record for further investigation. Finally our own insurance company is kind enough to cover our loss, but I need to let more people know the fraudulent behavior of this company so you do not become the next victim.

I had a disappointing experience with the front desk staff at the Weymouth location. While two kind employees helped me remove my plates and walk me to my vehicle the second time, my first visit was a completely different story. I was told to navigate an icy, dark lot alone—while active tow trucks were moving throughout the area. On another visit, a staff member who ‘assisted’ me told me to go find my car on my own because he had no idea where it was. He also warned me to watch out for the trucks—a blatant liability risk. If this is their standard practice, it’s no wonder other reviews mention concerns about their drivers’ poor skills. If I had been injured, that would have been entirely on them. Beyond the safety issues, the staff responsible for recording important information were seriously lacking. I gave a verbal confirmation to a woman before I left, authorizing my insurance company to take my car after it was declared a total loss. She assured me that was all I needed to do. However, when I returned home, my insurance company called, stating that Express had no record of my authorization. I had to join a three-way call to resolve the issue, only to find out that they simply failed to write it down—because they ‘get really busy.’ Mind you, I was there at 10 AM on a Saturday, and I was the only customer. To make matters worse, the woman I spoke with over the phone was rude and dismissive. Now, I’ve run into another major problem. Express sent me a letter regarding my vehicle dated February 13th, but the first attempt at signed delivery was missed. Who sends one simple letter and demands a signature—knowing delays could cost the recipient time and money? Because of this, I lost four days before I even had the chance to respond, risking unnecessary legal action or additional storage fees. Under Massachusetts law (MGL C255 S39A), towing companies must provide timely notice when enforcing a lien, and this delay could be a violation. Thankfully, my insurance already paid for the storage, but Express failed to update their records again, causing even more unnecessary hassle. Overall, this company is disorganized, unprofessional, and potentially operating outside proper legal guidelines. Their poor record-keeping, lack of professionalism, and unsafe practices make them a terrible choice. I would not recommend this location to anyone.

Had issues with starting my car. I tried jumping it several times no luck. Thought I'd have to take it to the shop. Sean showed up took a look, broke out his battery pack and boom minutes later I'm good to go. Super friendly. Explained everything he was doing and what the possible issues were. Extremely pleased with the service. The car was in Hull and I'm pretty sure he came out from Weymouth. Would use again in a heart beat.

We dealt with Express Towing last Friday afternoon. Our son had a very scary accident in Norwell which resulted in his vehicle landing on its roof!! Express towed it to their yard in Weymouth. My husband and son went to retrieve his registration and other belongings as well as pay the bill. The woman who iwas working in the office on Friday afternoon could not have been nicer or more helpful. She is definitely an asset to express towing. You definitely hear horror stories of tow companies holding you over the barrel when the police have them tow your vehicle. This was not the case with express. We were treated fairly and again, the woman in the office was wonderful. Kudos to the tow truck driver, who actually told the vehicle. We were very impressed at how quickly they got it back on its wheels and although the car is a total loss, it was a pleasure to deal with express all the way around.

Broke down in a dangerous spot today and AAA sent a truck from Express. The driver, Chuck, was super nice and very helpful. He also showed up much quicker than i had expected. Felt he needed a shout out as i have dealt with some really rude tow truck drivers in the past. Thanks again Chuck.