What clients say about Ramsay's Body & Paint in Waltham (MA)
The number 1 best shop in the area or maybe whole state great customer service and very reasonable return time jason was awesome and the painter was incredible
Absolutely rude disgusting human beings terrible customer service. Sent me a certified letter stating I had to pay them for having my car parked illegally and they “towed me” don’t know how they got my name or address and now they are hanging up on me when I call. To put in perspective I don’t have the car they sent me the letter about and I’ve never even been in Waltham
Negative 1 star. Awful, hostile, borderline fraudulent company. My car got towed unlawfully and not only did the employee who was egregiously rude to me refuse to give me his name, he also refused to give me the name or contact information of anyone in management. Which is illegal for any company. Has their cash app and Venmo plastered on the company walls but insisted that I alone only pay in cash. Discriminatory. This company should be reported on all platforms.
This company towed my car from my own private garage parking spot at 147 C North Street, Newton. I had to pay $225 in cash only to get my vehicle back. They refused to accept card payment and forced me to bring cash, which feels extremely unfair and exploitative.
Even though I asked for an explanation, they simply said “cash only.” This is not professional and makes customers feel taken advantage of.
I will be filing a complaint with the Massachusetts Office of Consumer Affairs about this practice.
🚫 Definitely not recommended.
What a life saver. Car was stuck in a low clearance parking garage and was recommended Ramsay from another towing company that couldn’t do the job. What many others said couldn’t be done, Ramsay towed my car out perfectly and safely. Highly recommend.
My car got towed by this company and I paid 200 $ dollars to get it back. But my issue was I was trying to reach out them almost one hour even if I was in front of their office and finally I guess the manager pick up the phone and told me that i should have called them or go there like in works hours but I know they supposed the have someone to provide service over there for people who wants their car back not everyone able to come their place in office hours I saw a lot of company they have open 24 hours . Also I am still thinking that 200 for towing is overcharging and overly priced . Manager was not helping me on the phone he was like you have cash you have this bla bla .. and suddenly hang up on me. I got my car after one hour later . Poor service .
Just had the WORST experience with this horrendous company.
The owner is rude, disrespectful, unprofessional, condescending, and has a huge chip on his shoulder. Not the way to treat a client or run a business.
There are so many other towing companies in Waltham, and we will be using those companies from now on. We own 2 parking lots and will never recommend this company.
Justin and the team made my first unfortunate hit and run collision in my brand new vehicle (only 3 days old) a smooth, easy, stress free experience. I would recommend him to anyone. Thanks so much Justin.
I would give 0 stars if possible. The most unprofessional and dishonest company. I had a "pleasure" of dealing with them when they towed my truck from the legally parked spot. It is their regular practice to drive around and target out of state vehicles and tow them even if the vehicle is legally parked. They have a very lucrative business with the renters association. Once they tow your car you have no way to get your money back even if you did nothing wrong. When questioned about how do they know how long the car was there for they get hostile and even threaten you. Showed them prove that they towed my ar illegally, they got aggressive. I am not the person that will just pay and go away. I will expose this company for their practices and stiffing people out if their money.
Ramsay towed my dead RAV4 from Waltham to Watertown Toyota today. They were on time, super kind with my very stressed family, and took care of everything! Absolutely recommend them for quick tows and they took great care of my car.
Glad I went here on a recommendation! I had some work done on my son’s truck. Jason and team went above and beyond. I went there unannounced and he gave me an estimate within minutes. It was painless to schedule and I brought the truck in and was done quickly and it looks great. Jason is very personable and helpful and easy to work with. I’m glad I was able to have the work done by a local family business. I would highly recommend going to Ramsay’s for any of your auto-body needs!
Shaun Dann
Oh, these guys are just awesome! I was a little bit hesitant to work with them but when I presented my problem to a guy called Jason, my mind immediately changed. They are quick to help and... guess what they kept me updated on the progress and developments all the time.
I highly recommend Ramsay's Body & Paint shop.
I had a bumper all the way off and was in Waltham going back to California & Jason was great! He helped me in & out maybe 2 hours the most. I was back on the road! Thank you so much for your help. They’re reliable & I would recommend to anyone!
Great experience. Needed a new door, Ramsay's was one of the preferred shops for my insurance. Car went in Monday, ready Friday, as promised. I know my way around cars and everything looks good - alignment, reinstall of panels, etc. Car washed and vacuumed to boot.
I've been there a couple times now for tire-related stuff, and both times they've been able to get my car back in action same day, with a reasonable price. And they're friendly too, which is nice.
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