Fast, professional and honest communication and service. Brought a couple of the family’s vehicles for varied services and always had an excellent experience. Thanks!!!
I bought a new set of summer over the winter, finally spring is here. I call these guys up to have my summer tires mounted, balanced, and an alignment done and they tell me they can't do that?? The place is literally called Auto & *Tire* lol.
I usually like to support local places over chains however Hogan across the street got me set up.
Read all the great reviews and thought this would be a good option for a tire repair. The guy was so rude, just stared at me blankly like I had two heads, when I asked how to proceed, told me he didn't have time today, and then when I asked when the next available appt was he responded he didn't know. I then asked if he suggested calling back to make an appointment and he gave me another non-answer, basically advising me to go somewhere else. So, 👎👎.
It seems that people like this shop. Unfortunately, my experience was not that satisfying. I was looking to mount and balance 4 new snow tires on 4 new rims. Bill was friendly and scheduled an appointment. I dropped of the tires and rims, with installed TPMS sensors, to be mounted and balanced. Later in the week I brought the car to get tires installed. Bill called with an unfortunate news " Tires don't fit. " Rim was rubbing on the caliper. Not what you want to hear when your are $1400 in to the project. No suggestions of possible solution or any recommendations was offered by Bill. Original quote was $25 per tire. When I came to pick up the car and tires, price doubled. $200. I thought ok, he spent his time trying to install tires, no problem.
I found spacers that would solve the problem and installed tires myself. After a test drive noticed vibration in the steering wheel and back of the car above 70mph. Clear indication of tires out of balance. When picking up tires, Bill mentioned that he had hard time balancing tires, and I saw multiple weights on the rims, which is not recommended as it doesn't balance. Bill said that this is because of TPMS sensors. And yet all cars from 5 years old have them . BTW I do have over 10 years of auto repair experience, so I know what I am talking about. Went back to the shop, explained the situation and asked what can be done. After all I paid double, for the job. Bill's reply was that he will rebalance tires for free, if I take them of the car and bring them separately. If he has to do it the regular way, tires are on the car, then he will charge me another $25 per tire. The reason, he didn't install the tires on the car.
In my opinion, a shop that stands behind their work does things differently. One takes the car, verifies that tires are installed correctly, takes it for a test drive, confirms the issue, corrects the balance, and everyone is happy.
Considering my experience with Waltham Tire and Auto, I will be going to the real tire experts, TownFair Tire.
Called to see if someone could take a look at my tire as I suspected I had a slow leak. They told me to come in and they’d squeeze me in. They pulled an industrial staple out of my tire and fixed it up! I think I waited 20 minutes all told. I could not be more appreciative!
I had being go there for over 30 yrs I followed the owner from another shop. I recommend everyone to Billy I've moved to Virginia from Waltham There's nothing like a good, honest mechanic
The owner is pretty chill and professional! My battery is completely dead and I got my car towed to their shop, concerning it was something huge. Turns out I only need a battery changed, he fixes it quick! I got my car the other day I sent to them! Price is pretty reasonable! I think I will stick with them if I have car issues in the future, highly recommended!
My car broke down and had to be towed to the shop without me but Waltham Auto & Tire was so amazing at keeping me updated while I couldn't be there. The repair was done efficiently at a very fair price - I'll definitely be a repeat customer!
This small shop is hidden from view of the road, but they do very good work at very good prices, and I haven't had to wait more than a day. They are willing to work with customers on finding the best deal in parts, since they're not making a percentage like a dealership would.
Took my car here after being told I would need all 4 tires replaced and lots of other work done because of "safety issues" at Sullivan tire. Even though I told Sullivan it's an old car that I don't plan on keeping much longer they refused to work on it unless I had all the work done. I had it towed to Waltham tire and auto, they did the necessary work for a much more reasonable place within a day. Don't take your car to scam artists at those chains, bring it here to reasonable and honest people who understand that you don't create a good business by trying to screw people. I'll be bringing my car here for all work from now on.
Great experience here. I was told by another shop I'd need 4 new tires. This shop quoted me the lowest price for 4 full replacements. I got a call saying there was no need to get all of them replaced, and that the leaks could be easily solved. I was expecting to pay around $500 and ended up with less than $200! Thanks a ton!
Had a tire with a slow leak. Stopped in to see if they could take a look. He said I'd have to wait about 20 minutes. Ten minutes later he took the car in. Came back minutes later with my keys and a small screw he said was the culprit. $20 and I was on my way in less than 1/2 an hour. And there's a beautiful dog in the waiting room.
One of the big name shops had *assured* me that the nail in my tire had rendered it irreparable. Decided to stop in for a second opinion from these guys and they had it fixed in just under 5 minutes. I'm happy I didn't have to replace one of my brand-new Michelins!
(P.S. the dog in the pictures is really there!)
Great service! I had a slow leak in my tire, brought the car in without an appointment. They found a nail and patched it up. I was in and out in under 15 minutes.
Waltham Auto and Tire is the best shop in the entire universe. Good service,fair prices no BS!!!!! And this is the kicker while you wait ,you can play with Kodak the dog. No charge for this.Dr Kangaroo
Bill is great! Very honest and gives you the best recommendations and options about tires. His prices are very reasonable for other service work as well. Just call ahead to schedule and they will fit you right in.
Yes, they have the cutest dog in Waltham. However they have been rather rude and unaccommodating in my experience. Most recently, I tried to have my tires changed and they said they didn't know when they could get around to it. They didn't even know when I should come back and try again. I try to support local businesses but it seems they didn't want my money. I went across the street to Hogan Tire and they had the job done in an hour. I will not be going back to Waltham Auto & Tire.
I stopped by unannounced at 8:05 on a Friday morning on a day I had taken off to go hiking, but ended up having a leaking tire. They looked at the tire, and fixed it on the spot. Saved my day off!!! In 15 minutes I was back on my way to New Hampshire. Really pleased.
I had picked up a nail in one of my tires on the Mass Pike and I was gradually loosing air, it also just so happened to be 6pm - the witching hour where just about every auto shop is closed by. Pulling up Yelp, Waltham Auto & Tire came up first - I called them at 6:10pm, saying I needed help and was wondering if they could get me in ... (wishful thinking on my part, right?!). To my surprise, the gentleman asked me how far away I was (about 10 mins) and that they would stay open for me. Did that really just happen? Yes, yes it did. I get there right at 6:20pm, 20 mins past their official closing time, and they take care of me right away. I was out of there by 6:30pm and there was no phony upsell charges, they merely charged me $15. Honestly, I was so desperate I would have paid a lot more and they could have asked a lot more of me. But they did not. Reading through some of their reviews, I think it is pretty obvious that these folks are a reliable and honest company.
I will be returning to Waltham Auto & Tire for new tires and sending my family there, these guys rock.
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