This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for Eastern Auto Parts in Waltham, MA are split: many praise respectful, knowledgeable staff, quick help, and fair pricing with solid parts availability (often in stock or sourced), while others report unanswered phones, rude or profane interactions, reckless driving, and cash-only tow quotes that feel high. Customer service swings from excellent to confrontational; one comment even says it may no longer exist, so status is uncertain. Little is said about yard organization or wait times. Overall: 64/100—good value when it clicks, but service consistency is a risk.
What clients say about Eastern Auto Parts in Waltham (MA)
Whether your a mechanic or a do it yourselfer , the staff at Eastern treats all with respect. Getting you the right part the first time at a more then reasonable price. I won't go anywhere else. Even cousin Mike is cool. Eastern Auto is my choice forall my auto needs .
Great knowledgeable people! Pretty good prices. Almost always has what you need in stock and if they don't they will find it for you. What a wonderful team, Thanks guys!!
Phenomenal service and professional staff! While the paint guy Mike may have sniffed a little too much of his product the rest of the help is stand up!
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