Used these guys for a cross country transport job. John was awesome! Great communication, got the car here with not a scratch on it. They were $150 cheaper than the next cheapest place I could find and I did about 10 quotes. Definitely consider them, especially for a Florida job.
Thank you so much to the dispatcher woman who helped me!! Also, to the tow driver Deshawn. Saved me so much time and aggravation that AAA was putting me through. Took the time to help me even though it was no fault of their own. Thank you guys so much again ❤️
No one enjoys their vehicle being towed. BUT 5 STARS FOR THESE GUYS! Had issue with my Jeep, an emplyee John went the extra mile to HELP. Thank you for your time & assistance on the day you close early, which is Saturday..
Needed my truck towed, driver DeShawn was cool but he did not notify the dealership he was there with my vehicle. I was an operator for 10+ years and always walked into service departments with keys, names and phone numbers. 4 hours went by and I called the dealership and they didn’t know it was there. Only reason why I’m giving 3 stars.
Extremely unprofessional canceled my tow due to.noy having the registration plate on it and when I went to go put it 9n he said it was all set he didn't need it so I put my wrench away and he took off without telling me anything extremely unprofessional wou.d highly not recommend this company unless you want to get treated like dirt
I needed to have my car towed to a VW specialist 23 miles away. After contacting a number of companies, Mastria Towing & Transport responded that they would be there in 1.5 hours. True to their word, the arrived and loaded the car with no issues. The driver was professional, courteous, and friendly (a rarity for new Englanders). The manager on the phone stated that it would the distance was 31 miles away. Both the driver and I reviewed the Maps and found that three routes were listed. Two were 23 miles and the third was 31. The driver did the right thing and charged me for the route and distance he was going to drive according to Maps. The manager chewed him out on the phone, berated him, then told him that they would “discuss his mistakes” later on. I would have recommended this business to others save it be for the shoddy management that tried to rip me off by charging for the longest listed route on Maps. Proof that you can be a terrible manager yet still hire great employees.
Alex in Towing went out of his way to accommodate the needs of my family's car situatition. I highly recommend him as his professionalism & manners were impeccable, and his attention & care to the car went above and beyond what was expected. Thank you Alex and thank you Mastrai!!
Service could be better. Went for an oil change before and something they offer is a cleaning of your vehicle and they just neglected that. One of the main reasons I went there.
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