Butler's Auto Repair - Leavenworth in
Leavenworth (KS)

Had a slow tire leak that was a result of rear wheels out of alignment. Replaced the tires and fixed the problem w out adding to the original estimate. Timely service done right.

Both times that I've used Butler's were exceptional experiences. I was able to get in w/out having to schedule an appt 2 weeks out & they were very reasonably priced!! Thanks Butler's!?

After weeks of not being able to figure out why my brand new rear brakes were squealing I had my husband take it all apart only to find nothing had been lubricated. So frustrating after already paying an expensive amount. I won’t be going back.

So far they are not doing too well I brought my car in at 9:00 a.m. yesterday morning and they said it'd take a few hours and they call me and I waited until 2:00 p.m. and called back and found out the technician had just started working on my car!!!! Then they said that they couldn't get it finished and that I'd have to leave it overnight, they said that they had to put in spark plugs in 4 coils and it would be over $1,000!!! I figure I can go somewhere in buy spark plugs for less than that!!!! I hope they do a good job because I don't want to come back. They might hold my car for ransom.

Did awesome work on my truck! Also, they went a step further and didn't apply a special I didn't know was going on, called me the next day and applied it with a refund! Will use again!

Honesty goes a long way. I had nothing but great experience with butlers up until today. My Honda pilot had been fully diagnosed by them twice. Two month ago they diagnosed my oil leak in a few places. They gave me the price and what should be done first. I saved up the amount needed for the two repairs that needed more attention the last two months. Of course just like any shop they call you and up sale you on what else needs to be fixed so they can get more money. I understand it’s a business. I had a coupon and agreed to the other two repairs they found. I get my car and within 5 mins of driving it check engine light comes on. Mind you light wasn’t on when I brought it in. I take it back and they say they will find out what’s going on. I get a call 2 and half hours later that my b2s2 oxygen sensor needs to be fixed and tells me the price of it at $399. On the phone they said the mechanic wasn’t around that area when working on it. After the call I called up a couple mechanics and told them this what was fixed and could that be in the area of the issue. Both of them said yes. 3 possibly things could have happened. I went down to the shop to talk to the manger. Manger off the bat didn’t seem to want to listen but blame that my car is 2009 and things like this can happen. I explain that if the mechanic made mistake just say that instead of making me pay for it. Manger offered to let me look at the wiring. She talked to me as if i couldn’t comprehend what was going on.I understand how cars work and that I had an oil leak. I educated myself on the issue before going in and talking to a manger. It was the fact that issue with oxygen sensor didn’t happen until after working on my car. They gave me discount price. The total on this paper said 262 and they cut it in half to 172. They did work with me but I still shouldn’t have to come out of pocket for this. Trying to up sale me then instead of owning up to the mistake. I had to stand my ground to get it discounted. I still can’t trust them after catching them in a few lies.

Excellent oil change experience at Butlers Auto Repair. The staff was friendly, professional, and efficient from start to finish. They got me in and out quickly, explained everything clearly, and didn’t try to upsell unnecessary services. It’s refreshing to find a shop that’s honest and values your time. I’ll definitely be coming back and would highly recommend them to anyone needing reliable auto service.

I took my 2020 GMC Sierra Denali in for a standard oil change and to have the horn repaired. I received great customer service from setting up my appointment, keeping me informed throughout the repair process, and when returning to pick up my truck. I also inquired about some minor body work that I wanted to have done, and they referred me to Main St. Auto Body right near their shop, as they do not perform auto body work. It was a great experience, and I plan to return for future service work on my vehicles.

I had a great experience at Butler Auto Repair. They replaced my battery quickly and did a great job. The price was very reasonable, which I truly appreciated. What really stood out was the customer service—they even offered me a ride to my place of employment so I wouldn’t have to wait at the shop. That level of kindness and consideration made the experience even better. I would definitely recommend Butler Auto Repair for their fair pricing, quality work, and excellent customer service.

Easy scheduling, reasonable charges, and solid work. Fantastic customer service - they always call to ensure they are addressing all potential maintenance issues. Have been using them for six years. They are comfortable fixiall.makes and models.

Once again. The best as always. Issues well documented and, if parts available, one day repairs. Always feel confident in the front office and the techs. Never had an issue with the work completed.

I found Butler’s and am very happy. Fairly new to town and found I had a screw in my tire. Ugh! I usually take my car to KCMO but was a bit concerned about driving any distance. Went online and found Butler’s where reviews were positive and encouraging. Called and they got me right on. They did a good job checking over the entire car. Made two recommendations which I agreed with one of them and now I am back on the road with peace of mind. The staff was courteous and professional. They even offer client pick up and/or delivery. Who does that anymore? I would highly recommend this team of experts. Thank you!

When I came to Butler auto for a free AC check this past summer. They were very respectful and honest the first time. When I came, my AC blower motor wasn’t working and my AC wasn’t kicking on. They said that all of my fuses were good but when I opened the fuse box within my Dodge ram after getting my truck back, I could see 100% that the HVAC fuse was blown. It was completely black and burnt. This is after the fact, they told me that all of my fuses and connections were good, but that my AC blower motor wasn’t turning on. Meaning that it was the motor that was shot. So they were not able to do a free ac check that day. ( my AC was kicking on and off, but still blowing ice cold air before replacing the fuse) I replaced the fuse for the HVAC and it started to kick on. I took it back to the shop to get my free ac check when I replaced the fuse since my AC wasn’t cooling well. After getting an AC check for the second time bringing my truck back, they stated, “everything‘s working fine, but there’s something low within your AC pressure. Something is low” They then proceeded to tell me it would cost about $400 plus to get a diagnosis and pinpoint what pressures were low and if there was a leak. They gave me a receipt with the recommendation but on the receipt it stated that I needed Freon, which is due to low refrigerant. I was then recommened to fill out their financing for $2,000 just in case anything else pops up after the $400 diagnoses. I called again today, just to kind of pinpoint and connect the dots with things. The very nice receptionist told me that the recommendation was to get my AC recharged and then if I wanted to diagnosis, it would be an extra $100. She also stated that there was uneven pressures read during my AC check. I was never told that the exact reason was Freon (meaning low refrigerant). I’m just really confused on how after I was told my diagnosis to pinpoint the problem would be $400 and any thing else found would cost extra. But after speaking on the phone I was told for the recharge and the diagnosis my final cost would be $553. I just feel that they tried to get more money out of me by making me feel incompetent when I know about cars. Personally would not recommend them.

Great quick service. They will even take you home after dropping off and when ready come get you! Not many places over great all around service. They even call the next day to make sure you're happy with the service done on your vehicle.

I am extremely appreciative of the exceptional service provided by the Butler Team. Their top-notch quality services and excellent customer service have ensured that my car is now running smoothly and faster than ever before. A special mention must go to General Manager Tom, whose dignity, integrity, honesty, and leadership have made this mission a success. I have the utmost respect for him and highly recommend taking your car to Bulter's Automotive Repair Center.

Truly amazing service and wonderful people! Our car broke down on the tail end of a nearly 24 hour drive across the country. Thankfully we were only minutes away from Butler’s. Not only did they help us out by pushing us to the front of the queue and one of their members traveling to get the parts needed, but they were also so kind in allowing our family (we had our 5 month old, 4 year old, and our dog) to camp out at their shop for the majority of the day while we waited. My partner and I are so grateful for the crew here and their hospitality. Locals are lucky to be able to get their cars serviced by such a good-hearted bunch.

Great service though a bit pricey compared to other places i have been, that being said i still chose to go there. Staff is friendly and patient. Communication is outstanding. They back their work and respond professionally if there ever is an issue.

After running over a curb and having the notorious death wobble, I went to Butler's for an estimate. What I'd hoped would be a simple front end alignment ended up being a $3400 suspension repair bill including a bent wheel, strut, control arm, and tie rod. Everyone told me I shouldn't have gone to Butler's because they over charge. But my insurance agent told me if I'd gone anywhere other than Butler's I probably wouldn't have been reimbursed because they kept all the parts and did a great job! I'm very satisfied with the quality of work and the overall experience of this process. I'd recommend Butler's to all of my family and friends!

I am new in town and was looking for a reliable repair shop. I believe I found it. They are very knowledgeable, friendly, and fairly priced. I will be going back in the future.and will feel secure in their service.

Great service, friendly staff, and fair prices. I had an excellent experience at Butler’s Auto Repair, and I’ll definitely be going back. I’d highly recommend them to anyone in the Leavenworth area.

I don’t normally leave reviews, but this one is a must-read! Back in April, while attending school at Fort Leavenworth, my 2010 Dodge Charger SRT8 started having engine problems. I decided to take it to Butle’s Auto Repair because of their 4.9-star rating on Google. They diagnosed and fixed everything within a week, and I was back on the road. A couple months later, my check engine light came back on due to a misfire in cylinder #5. Since they had recently worked on my spark plugs, I gave them a call. At the time, I was in South Carolina, and the manager, Tom, told me to take it to a local shop in Columbia — and he would cover the cost. I was blown away by that level of customer service! Unfortunately, that shop couldn’t fix the issue, and since I’m stationed in Oklahoma, Tom then arranged for me to take it to a local shop here to pinpoint the problem. It turned out to be more serious than we thought. Here’s where it gets even better — Tom offered to send a truck all the way to Oklahoma to pick up my car! I told him I’d bring it myself. His shop is six hours away, but the drive was absolutely worth it. After running a full diagnostic, Tom and his team decided to replace the engine entirely. He estimated it would take about three weeks and even provided me with a rental car while the work was done. My car has the 6.1L Hemi, which they don’t make anymore, but Tom managed to find one with only 51,000 miles on it! I’ve owned this car for 16 years, and it’s my baby. After the new engine was installed, it drives and sounds better than ever — even more powerful than before. The entire Butle’s Auto Repair team went above and beyond to make sure I was completely satisfied. I paid about $3,400 for the initial repair and didn’t pay a dime after that. This level of honesty, professionalism, and dedication is almost impossible to find these days. Tom and his crew have earned a lifelong customer. If you want a shop that stands by their work and truly takes care of their customers, look no further than Butle’s Auto Repair

Very impressed with the whole operation. Dennis was extremely professional and courteous. Work was done as requested. Pictures were provided as requested. Price came in much lower than quoted. Even a car was before it was picked up. I will always highly recommend this company.

Cristin was amazing. Walked me through everything. Diagnosis was great they found things that we didn't know about. And they sent us pictures with the problems. Listed out all costs and why. Worked with us on getting financed. I highly recommend.

I have been taking my car to Butler’s for sometime now and they are the most outstanding service by far in town. Staff is always friendly when I call to get my car in, prices are excellent and they never try to get me to purchase anything that is not necessary. If anything, they have saved me money by unnecessary repairs that I’ve been told I needed from other shops.

Stay away from this place. They will try and upsale you everything when you go in for a simple thing i.e. oil change. They will say you need new brakes, flush the coolant etc. Also, the manager has zero customer service skills and doesn't seem to be able to break out cost for parts and labor unless you are persistent. Not what it used to be.

Absolutely thrilled with the level of care my Family received when our car died. Butler helped us out and truly went above and beyond to ensure my Family was taken care of. They were quick and thorough with repairs as well!

A+ mechanics, these guys are a small town, premium shop! No hassle no cons, just great work at a fair price! Hard to find when yoir new in town. They even delivered my land rover to my house cause I can't drive 2 cars at once. All in all 5 stars isn't enough! Customer for life here...