What clients say about Tire Tracks - Frankfort in West Frankfort (IL)
Greetings & hi to all of you. I have been coming to the Frankfort Tire Tracks for a while now. All the people here are awesome and have taken great care of me from the start. I would like to give Natalie Berger a five ⭐✨ She is very kind and makes you feel comfortable. I believe she sincerely knows what she is doing and talking about. She is very polite and very helpful. The guys in the shop are amazing, they go through what they did for me and make sure I understand everything before I leave the shop.
I have always felt that I can trust all the people that are here taking care of me. I appreciate all of them and have faith in my bringing my car here for service. I am known as the cookie lady 🍪
I bring them cookies every time I have come here. It's my way of saying thank you for taking care of me.
So to anyone out there bring your car here and you will not be disappointed, they will make sure you are in good hands & taken care of.
Sincerely,
Debbie Goldstein 🍪
February 24, 2026
Extremely overpriced! Go somewhere else! I paid over $500 for a diagnostic and speed sensor that didn't even solve my issue. I had to take it to another shop where they told me that the speed sensor wasn't even the issue.
I was in a pinch and leaving for vacation the next day and tire tracks took care of my allinment and new tires in less than 24 hours great customer service !!!
Dan, quoted me 1,700 to replace pads and rotors front and back on my Elantra. I took it to another shop cost was under 700. Since the new ownership prices have trippled. We had used them for 15 years. No longer they lost my trust. Bring back Mark and the old ownership.
As always I trust Tire Tracks of Frankfort for all my car service needs! They always do a great job and it’s the reason I’ve been coming here for what seems to be decades! Great service, honest reporting, up front pricing. Everything is great!
Tyler and crew have done a great job with repairs of my vehicle. My family and I have been coming here for many years and they are the only ones we trust to make sure our vehicles are running properly.
I appreciate the honesty from Tyler and technician Issac . My BMW was in the shop for tie rod repair and an alignment. After many attempts they informed me that a specialized sized socket was needed to get nut off the control arms and the shop did not have it. I was recommended on how to move forward in order to get the issue resolved. Although this vehicle wasn't serviced I recommend Tire Tracks.
Edit: In response to the owner. I have taken it to a professional mechanic and brakes were not the issue. You have bad diagnostic practices that are exploitative, don't gaslight me.
They used to be great, but unfortunately the diagnostic report/quote I received yesterday was borderline predatory. The quote they provided didn't even include known broken parts. The quote was for easy money makers like brakes and air filters. The guy at the front desk is really nice, but I can't recommend this place to family members anymore. Car was brought in for death wobble and I told them the control arm bushings were shot. Sure, glad I got to pay $50 to have them test drive the car and take some pictures.
I took my car in to have an oil change and to check to make sure everything was running soothly. Tyler the man at the front desk was very kind, understanding and you can tell really cares about the customer. The mechanic noticed that I had some issues that needed to be addressed and Tyler explained my options clearly and honestly. They kept my car clean, and it’s now working a lot better than when I dropped it off. Things are becoming more expensive, yes as other reviews have stated you might be able to find somewhere cheaper…. That being said, this place has the best customer service I have seen from an auto shop. Everyone I have come into contact with here was nothing but kind and understanding. To me personally, I would much rather pay an extra $5/$10 for amazing customer service than saving $5 on sub par work. I would highly recommend this place!
If you want honesty and a trustworthy location this is the place. The tag team worked meticulously to diagnose what was going on with my car. They sent me back to the dealer for an update that was missed before they did any other work on my car. They stated if update did not help one of the main issues, it may be a costly job that you would be upset if you put new items in like brakes, timing belt etc. How often do you get a loyal mechanic like ; one that cares about you and not your wallet.
TIRE TRACK IS A GREAT PLACE
THEY EXPLAIN IN DETAIL AND TAKE
PICTURES TO SHOW YOU WHAT IS GOING
ON WITH YOUR VEHICLE.I WILL CERTAINLY
USE THEM AGAIN .
Tyler service advisor very professional
Harmon was my mechanic/very detailed
Thank you both 😃
Tyler is always helpful and makes sure all of the work is satisfactory! They will get your car in quickly and keep you informed on the progress. Thank you Tire Tracks!
The guys at Tire Tracks did a great job. I went in for an oil change in my F-150. The price was very fair. I will go back for all my automotive needs. I love to support a locally-owned business.
The BEST. I will always come here (and have been for YEARS). They are beyond friendly and honest about what your car needs or doesn’t need. reasonable pricing and just simply the best. I have NEVER had an issue with them trying to upsell me or spend more/fix more than what needs to be done. Thank you guys for being awesome!!
Hello,
I am new to the area and a small business owner. Recently, I had a negative experience with Tire Tracks. I’ve taken multiple vehicles from my fleet for repairs and maintenance. On this particular day, I took in a vehicle that was experiencing some issues. Despite being unable to make repairs due to lack of tools, they still charged a diagnostic fee which I thought was unfair considering that I’d have to take it somewhere else and still pay another diagnostic fee. After seeking a second opinion at Ford, it became evident that the diagnosis was incorrect from Tire Tracks. I provided evidence from Ford, yet instead of acknowledging the error, they accused us of tampering with the receipt. I requested a refund for the diagnosis and they declined. I will no longer be using their services.
Tire Tracks has been our local neighborhood go to for all things auto related! They are honest and fair and also, very accommodating. There has been times they simply verified a concern was or was not to be addressed! Our family highly recommends and has been recommending their services!
We have used Tire Tracks for both cars and the staff, is pleasant and professional. Mark always explains the type of tire needed and helps us select the best value for our money. Plus he always reminds us to come back to get tires re-balanced after a some miles. Thank you,
The staff was friendly and very informative. I was not pressured to buy or fix anything extra which was a HUGE RELIEF and different from the other places I've been to in the past.
The waiting room was clean, but the wait for changing 4 tires was much longer than expected. The price was good, so I was happy in the end. I Will
go back if further services are needed.
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