Frankfort Family Auto Repair in
West Frankfort (IL)

I recently brought my car in for a new and exciting sound it was making. They diagnosed the issue very quickly, gave me time to process what I wanted to do and even helped me vet some used cars. They might not necessarily be the cheapest mechanics around, but they are quite good, very honest, and willing to help. Thanks again guys!

HONEST mechanic shop!! Which can be hard to find these days. Very fair pricing. Will be taking our cars here from now on.

After going to a few other shops to service our work van without much long term success, we finally found Frankfort Family Auto! They really know what they’re doing and stand behind their work. Now we take all of our work and personal vehicles because of their expertise and integrity! Truly an honest and caring team. Highly recommended!

Awesome work , Doug fixed my alignment problem and noticed things out of order that nobody else does , will be brining my car problems to him only .

Great place and our go-to for all of my companies auto repair needs! Good prices and honest work!

This business is dedicated to maintaining classic cars. They are knowledgeable of antique vehicles and the issues old cars bring. They found an issue on my car that other alignment business missed and that issue could have turned into a real disaster that could have done some real damage and injury. They were quick to notify me of the issues and are now in the process of getting the parts to fix the issues and get my car back on the road as fast as they can.

This is the second time I have taken my car to Family Auto and I have to say each time I've come away pleased with the service provided. In a day and age where everyone is expecting to get paid, yet the quality of work leaves a lot to be desired, let me say this is not the case here. They're helpful from the moment you call to the time your car care is completed. 5 stars definitely. I will continue to bring my car(s) for all future servicing.

I've been a client here for years and have always found the services to be fair, prompt, honest and efficient. The front desk staff is friendly and accommodating. The waiting area is clean and welcoming. I can't imagine not using this business to care for my car...still going strong with over 220,000 miles.

Frankfort Family auto were very professional, and completely HONEST about the repair of my vehicle. I was going to the dealer for my vehicle repairs and was overcharged, waiting ridicules time for repairs, not at Frankfort Family auto. I will only take my vehicles to them, great work done repairing vehicles, great prices, Honesty, and a Family atmosphere!

They serviced my BMW and diagnosed a bad alternator. They were able to source quality parts and do the work immediately. I dropped it off at 8am and received a call at 11am to my surprise that it was done! WAY cheaper than the dealership and you seriously couldn’t beat that turn around time! Thanks to the family!!! You guys are awesome

This is a locally owned business that is trustworthy and knowledgeable. Bill has been our family mechanic for nearly 40 years. His staff is friendly and competent.

Bill and his family/staff are the epitome of trustworthy and excellent auto mechanics. Since I’ve owned my Viper, this is the only shop I will let work on the car. They are knowledgeable, fair, detailed and honest. This is how auto repair shops should be!

Transmission rebuild - was quoted $3,500, ended up costing $4,500. Yes I understand that it's hard to determine the actual cost up front, but they did NOT notify me that the price would be higher than the initial quote or get my approval. Engine - had a loud lifter tick, clearly coming from the lifter. Yet I was charged $750 (over 5 hours of labor @ $145 an hour) for "engine teardown." The lifter had clearly fallen apart and damaged the engine. Why did they need 5 hours to figure that out? Lifter tick was caused by a bad lifter... shocker! Was offered $1,000 for my old engine. $1,000 for a Viper engine?? The guy took me for a chump and would've been laughing all the way to the bank. There is bargaining and then there is lowballing and then there is Frankfort Family Auto-level lowballing. I emailed and called multiple times asking for a clear breakdown of what was involved with the transmission & engine "tear down" labor, and was promised that I would receive it but never did. Yes, they know Vipers, and yes the quality of the work is good, but if you go in and don't have a mechanical background, they are all too happy to take advantage of that.

Stopped in for a last minute auto inspection for a truck we were looking to buy, out of our area. Very glad we did, they were very knowledgeable, thorough and helpful! Very clean and comfortable waiting room, also! Would highly recommend!

I have brought all my vehicles for Gander Builders to have worked on. The owner is fair and always treats your vehicle like its his own. The shop is immaculate and when my son needed help finding a truck then Bill was right there to find him a great deal on one. The shop is so clean and its like a field trip looking at all the antique vehicles onsite. I was driving around yesterday and saw some knucklehead with a trailer saying bad things about this place. This guy has to be nuts as Bill is honest as the day is long. Keep up the great work!

Incredible place, top notch! Very clean, it might be the nicest mechanic shop I’ve ever been in my life.. The owner is very knowledgeable,and extremely fair.. The only place I’m going from now on.

I am in the process of getting a new car for my daughter for college. I was looking for a great mechanic to help me with this process. I knew it was going to be a daunting task finding a good reliable car with what I could spend. I was given the name of Frankfort family automotive from a friend on Facebook. I made the impromptu call and they told me to bring it on in. They were very kind attentive and even took the time to show me what was wrong with this car (why it was going to cost some money right away if I bought it) The building is very nice, clean and even has a stocked fridge and awesome touch screen coffee maker, BONUS!! I am very happy I found this place, I highly recommend family owned Frankfort family auto to anyone looking for great mechanics!!

Reliable, efficient and solid work. Great company. Honest and qualified. Have brought my car in several times and have been thrilled with the experience Everytime. I will continue to bring my car back for service whenever needed.

Very helpful, friendly, kind and knowledgeable. Cleanest shop I've ever seen. We're so thankful we found them when we broke down on a cross-country road trip! They were so helpful. Definately recommend.

We came to town for our anniversary and our car overheated. We live out of state so we called first thing in the morning and they were able to get us right in. They were so kind, worked fast and very pleasant. Definitely thankful for their business!

Called from out of state to have them do a third party inspection. Would highly recommend letting Bill and his team handle this for you. They were prompt in getting it done and did a fantastic job of giving me details about what the vehicle needed. Even went beyond expectations by taking it to a body shop to have some rust looked at. Provided needed pictures as well. Wish I lived closer so I could take my vehicles to them.

I have been going to Bills shop since I was a kid when he was in Park Forest. Believe the other posts!! Honest, reasonable price, outstanding service and you can eat off of the floor it is so clean. Most of all, Bill and his staff know their stuff. Have an issue w your car? Don't even question this choice.

April at the front desk is very pleasant, & professional. The guys didn't keep me waiting for hours; they took my truck back immediately. An half hour later I had my diagnostic and I'm on my way! The mechanics are nice, they know their trade. The lobby is so elegant. I don't mind sitting in here although I don't have to! I found a new auto shop for my new (used) truck! I highly recommend this business.

It's extremely rare for me to rate any business because you usually get what you pay for or less but when I experience a business that is this outstanding I feel they deserve recognition. Not only was the place clean everyone was courteous, friendly and helpful and took care of my car at half the cost of other shops I called. Pulse warned me of a part that is just starting to go bad. I found a new auto repair shop.

3 lug nuts broke off our front left tire hub. (After being over torqued from a tire rotation in a different state)Called and came here on a Friday morning. We were on our way by the afternoon. Friendly, fast, gave us a ride to and from old Frankford, so we could spend our time relaxing. Cleanest mechanic shop I've ever seen in my life! Smelled so good in there. They inspected everything before handing back the keys. Installed the correct lugs. (wrong size was put on previous). All 8 and the price was spot on. This is by far, THE BEST GARAGE EVER! Worth every penny! Good honest people. Highly recommended.

Extremely friendly and knowledgable from check in to check out. Plus it is always spotless in there. The best is when you are quoted a price you don't feel like your being taken to the cleaners. Always fair! I would recommend this place to everyone and I do!! Keep up the GREAT work!

Bill was great to work with. Diagnosed my cars issue quickly. Made the repair in a timely manner at an affordable price. Even dropped my car off at my house for me. I will be going back for future repairs.