What clients say about Martin's Garage Services in Cartersville (GA)
Absolutely Incredible Experience –
What started as one of the most stressful mornings I can remember turned into a powerful reminder that truly good people still exist — and they work at Martins Garage.
The day began on two hours of sleep, a 6:30 a.m. airport pickup, and a gas stop that turned into the beginning of what I can only describe as a full-blown country song. The wrong fuel went into our diesel truck, and we didn’t realize it right away — but the truck sure did. It started driving like it was personally offended by our life choices.
By the time we smelled gas and figured out what happened, I had mentally cycled through every stage of grief — denial, panic, budgeting the repair in my head, and briefly considering whether horses were still a transportation option.
After a couple of locals pointed us toward Martins Garage, we called them, and from that moment on, everything started getting better.
Our truck wouldn’t restart, and stress levels were through the roof. A tow truck arrived quickly, and I’m pretty sure the driver needed the precision of a brain surgeon and the nerves of a bomb squad tech to get our Chevy 2500 loaded in that tight parking lot. Watching him maneuver that rig without a scratch was the first sign the day might not end in total disaster.
When we arrived at the shop, I was overwhelmed with anxiety… and then we walked inside.
It didn’t feel like a typical repair shop. It felt like walking into a family. Generations working together. Friends and neighbors stopping by. People chatting, preparing for the weather, getting propane and fuel. There was warmth, kindness, and a sense of community that you just don’t see much anymore.
They treated us — and even our dog — with genuine care. They took the time to talk with us, not just about the truck but like we were people who mattered. They worked all day, went out for parts, and stayed committed to getting us back on the road. They even offered to help us find food and drinks while we waited.
Yes, they fixed our truck — and did a fantastic job — but they also did something bigger. They calmed our fears, eased an incredibly stressful day, and reminded us that honest, hardworking, compassionate businesses still exist.
Martins Garage isn’t just a repair shop. It’s a cornerstone of the community run by truly good people. If you ever need automotive help in Cartersville, this is where you want to be.
Forever grateful. ?
I don’t usually give a review, But I wouldn’t recommend anyone to call them for services! They are VERY UNPROFESSIONAL! I called them and told them that my car was in the middle of the road and needed it towed, They gave me a price. I told them to come ahead and get the car because I was waiting. They said it would be 20 minutes… Which turned into an hour and some change… I called back 3 times. I even seen their services ride by me and my car and I had my emergency lights on and told notified them before they arrived. Thinking they were going to circle back around and they didn’t. I called back and the lady answered the phone and said someone is in route. Give them 20 minutes and they are going to call you, They never did! I ended up calling Matthew’s towing and they came right on time and didn’t even hesitate or give me the run around! Then y’all wanted to call me when the other towing company came, I guess y’all seen it and I politely said I didn’t need y’all services and NEVER will! And I hope no one uses y’all! Because again, Y’all are very UNPROFESSIONAL!
Really appreciated the friendly and fast service provided by Mark. He was kind, professional, and turned what was a really crappy day into a really great one. Thank you so much for getting my car towed safely and being so kind. It’s something that is hard to find and I’m so grateful!
Use this company and you too can have your car dropped off to the wrong location and keys dropped In a random drop box
Their story after charging $245 for a less than 10 mile tow “we are only human”
Called back the next day. No partial refund. No customer service. The worst company out there would definitely avoid
Martin's Towing, driver Dane was outstanding. He was very helpful and told us why we had gotten a flat tire and what we needed to do to fix. He is the best!
I dont even care thay my car got towed, but these people inside are horrible. There's a sign saying they will match your attitude, but actually they have oke before you even walk through the door. Lovely how all the post menopausal women take their rage out on you when your just trying to get their car back. Here's one of them! Don't choose them. They won't treat you well.
Stay away from this company. They wanted to charge 34k for 11 miles run, due to a blown tire. No multiple vehicles involved, no pulling out from the ditch. They are a huge scam
I locked myself out of my car ??♀️?and requested roadside assistance with AAA, but little did I know that I would encounter someone like Caleb ! Caleb from Martin’s Wrecker Service is an absolute ?gem !! He arrived earlier than originally expected, he was kind/empathetic to my clumsiness, and provided reassurance. To add to that, he was gentle with my car and unlocked my door with no damage!! I believe in recognizing top-notch service because it is soooo hard to find people who care in this day and age.
Car broke down passing through Cartersville and AAA recommended Martin's. Even though it was already past noon and we needed a new battery and alternator they had us in and out same day, even staying several minutes late to comple the job. Expected to be getting home a day later and with a huge hole in the wallet, Martin's saved us on both!
Both the dispatcher and tow driver Dane were so kind. Being able to find me on the interstate,and not only towing me to a place that was open after 5 on a Saturday but also taking me to my hotel when I had no way to get there! Awesome Customer Service and just plain Kind people! Thanks so much,Pat
Dane got here quickly to change my tire to my spare and let me watch and learn. He took the couple extra minutes to quickly tell me what things were called and teach me what to do. He was very kind and I highly recommend him!
AVOID AT ALL COSTS!!! Absolutely predatory in their charges. $450 to tow car 3 miles down the road!!!! Going thru the Ga Tax Commissions office now to fight this ridiculous amount. Please do not give them any money. When I disputed charges 3 giant men literally puffed up their chest and got in my face threatening me. Please please please choose another service. Do NOT give them your business!!!
We needed a tow truck due to a flat tire on a rental car!!! Martin’s service was incredible!! He waited with us until our ride could pick us up. He was very kind, professional and efficient. Highly recommend this service.
I’d give Martin’s a gold star for every tow they’ve provided us but, that isn’t an option here. Each time they were kind, courteous, punctual, flexible, honest, and fair. Everything you could hope from a service such as the one they offer.
This place is NOT open 24 hours! We needed a tow in Cartersville 9 minutes away from the garage at 6:00 a.m., and Hondacare referred us to this service, so we thought our situation would be resolved quickly and easily.
We were stranded for Two. Hours. Every time we called in, the response was that the tow truck would be there in “ten to twenty minutes.” When they finally arrived, we learned that our driver had fallen back asleep and that’s why they were late. So unprofessional.
They were fast and got the job done but charged more than double industry-standard rates. $800 for a 10 minute job. Highway robbery. I would not use them unless you agree to a price before the services are complete.
While traveling through the state on an early Sunday morning, my car broke down and I was unable to drive it further. I made a call to AAA who hooked me up with Martin's and I am SO thankful they did! Missy the Sunday 5 a.m. dispatcher was super sweet and knowledgeable - she was extremely helpful about the area (I was on a single lonely road in the middle of nowhere and was clueless if they even had a hotel). She dispatched Chris who was there within 15 minutes with a smile on his face; as he drove me to the hotel, he was picking out landmarks for me to feel comfortable in the area - he also gave me history of their shop to assure me I was in good hands. The shop got to my car first thing Monday morning and had it diagnosed and finished within 2 hours. They picked me up from the hotel and mechanic who fixed it was super helpful in pointing out items that needed to be on my "must do" list when I get home. The cost was another surprise - I dreaded it all day but they were actually cheaper in their rates than our local place. I would recommend them if you live in the area, or if you are like me...stranded and in a panic.
I don't love the payment upfront over the phone (before they arrive) policy. I do however understand it, so no big deal really. I think a partial deposit upfront may be more acceptable for most people. The price was fair though and they came in the time frame they promised. Picked up my car from i75 and dropped it off at my home while I had already got a friend to pick me up and take me the rest of the way to work. Overall excellent service. Thank you.
I just want to shout this business out! After many failed attempts to get someone to complete my repairs, they were right there to make things happen! From picking my vehicle up, ordering parts needed and having it fixed in the desired time frame! Professional, reasonable and friendly! I definitely would utilized their services again if ever needed! Ty
Martins Wrecker really came through for me! I had a flat in Cartersville headed to Sandy Springs in the afternoon. Collin, my tow driver was courteous, knowledgable and super empathetic to my situation. I’ll use them anytime I need a wrecker in the area! Ask for Collin and see how they can turn your “wrecked” day around with an affordable and friendly smile!
Collin with Martins Wrecker Service was the absolute best! When our Corvette let us down, Martins and Collin didn’t. With such a low ground clearance vehicle not just any tow vehicle is capable of loading but Collin took the extra time and care to load and unload it properly. Thank you Martins, and a special thank you to Collin. I highly recommend Martins.
I just had the best experience with Martins towing! I’m not from the area and I locked my keys in my car on accident, I called them and they helped me above and beyond! I was in a tight spot and couldn’t afford what they charge but the employee spoke to the boss and they decided to help me out free of charge! That was such a blessing to me. I would recommend anyone and everyone to this place, they are great! I appreciate what they did for me today ❤️
My vehicle broke down and yesterday. My insurance covered the cost and dispatched Martin’s, so I can’t speak to that aspect of their service. I can say that I was originally quoted 90 minutes, but they arrived in 30. The gentleman who retrieved and delivered my vehicle was very professional and kind. There were no issues with delivery. My mechanic recommended using them and I also would again.
Michael rescued us within a very reasonable time after the company got the AAA contact. He was as careful with my 20-year-old car as he would have been with a brand new one. I'm very happy with the tow service.
And as a follow-up, the Garage got us repaired and back on the road within 24 hours. I have nothing but good feelings about the Martin operation.
Dear Martins Wrecker Service,
I am writing to express my extreme disappointment with the service I received from your company. The experience was so upsetting that it brought me to tears. The individual I spoke to was incredibly rude and provided poor instructions. Despite providing all the necessary information, I was met with laziness and a complete lack of professionalism.
I was shocked by the attitude of your staff member, who not only failed to assist me but also made me feel incredibly distressed. Her refusal to retrieve the insurance and registration from the car's glove box was completely unacceptable. This level of incompetence and disrespect is inexcusable.
I am appalled by the treatment I received and after I obtain my boyfriends vehicle I, nor will he ever use your services again. I will be sure to share my experience with others to prevent them from enduring similar mistreatment.
Sincerely,
April
I was left quite confused by this company. They showed up and did not have the proper equipment to get my car towed. My fiancée said he would be here in 10 minutes to help get the car out. Then the driver just left without saying anything. No one gave us an explanation whatsoever. Just left. They called us rude for no reason. Not a good experience to say the least.
$2,000 for a 2 block tow. Oh sure they claimed they had no choice cause the state called. 2 wreckers and a service truck for a fuel issue! I pray y’all get a thieves blessing cause this was robbery!!
Highly recommend. I've used Martin's 4 times now. All but once was through using my roadside assistance. When I had a situation that I was able to choose who to call, I didn't hesitate to call Martin's. Each time the driver has been great (it's also been the same driver each time). He's always arrived quickly & is very friendly and professional. The car is hooked up and ready to go very quickly. While I hope I don't NEED to use them again, they will definitely be who I call.
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