What clients say about Nichols RV & Truck Center in Eustis (FL)
The service was above and beyond. They were very knowledgeable and made sure I understood the work that needed done. He jokingly said his name was Mud but I would call him GOLD STAR.
Nichols is our go-to for all RV repairs, transports, etc. We've required their help with several unconventional situations. Without fail, Nichols has come through for us every time, no matter how difficult the job. Huge thanks to David and his crew!
After my gas class A motorhome suffered an electrical casualty Nichols RV was able to solve the problem where roadside mechanics we're unable to. This is now my go-to for all my RV service and repair needs, outstanding friendly service Great technicians add extremely competitive prices. I highly recommend for anyone needing any RV servicing needs.
When we were in crisis, David and Morgan Nichols sprung into action to ensure the safe operation of our RV; no questions asked. We felt they went above and beyond the call of duty. The technician, Ian, who assisted David in the assessment of our situation was kind, thorough, and knowledgeable. In the office, Jackie helped to coordinate warranty repairs on our behalf with the manufacturer. All in all, it was a very pleasant experience. If we are ever in the area again and find ourselves needing work done on our RV, we'll definitely choose Nichols RV & Truck Center over one of the "big box" RV dealers in Orlando or Ocala.
They have a boat with their name on speeding on Gaines Creek in a no wake zone with loud music blaring ruining the peaceful Sunday afternoon. Very rude!
BEWARE!! Nice professional response in writing when you wouldn’t listen to anything we said on the phone. My husband indicated he did ask you to make sure it didn’t leak, so oops that was missed too. And your’fix’ of reinstalling the slide awning isn’t a fix. It puts us right back where we started due to your shoddy workmanship, for which you have already been paid. If someone doubts me. Look at the pictures. And no one ever told us it would take 2 months to complete less than 12 hours of labor.
We took our rv in 2 months ago, they said it would be a few weeks to do the relatively minor maintenance, which included removing one of the slide toppers. We had already removed the other one ourselves( with no issues). We got it back 2 days ago this morning it rained and water was literally pouring into our living room! We called them and spoke with one of the owners David Nichols and he said “You didn’t ask me to check for leaks”. Seriously, there were no leaks, but on an RV if you take something apart that involves removing screws from the roof/slides then you had better make sure it’s sealed properly and doesn’t leak. It is part of your job if you want to deliver a quality product. Obviously they don’t care. See photos attached of the sealed areas. We could have done it better ourselves. BEWARE!!! Sad, very sad!! And I forgot to add they ‘lost’ our $800 Anderson drop hitch and asked us to prove we even left it there. They had the key!
Took my RV to their shop to get Maxxair vent covers installed. They did a great and really fast install and I got a free roof inspection. This will now be my RV Repair center when things need fixing.
They are friendly, knowledgeable, and helpful. They did the work under what the estimate was and on time. I wouldn't go anywhere else and wish I would have found these wonderful folks years ago! They are the best!
We have had Nichols RV do all of our repairs/ maintenance work, past and present either we take our class A up to the shop or have them come to us.
The customer service is the best which you don't get to see anymore .
David,Jackie, Morgan,and the maintenance staff, Brian, Ian are the only ones I've met,but I'm sure if there's others that they are just as qualified.
The latest repair work that they have done was to replace our broken RV fridge,into a residential one.( Which I love, BTW). Jackie not only helped us with the measurements but took the time to help us find the correct one.
When David ( man in charge) brought our RV around to the front,let me go in and check it out and the fridge looked awesome.
Nichols RV is our go to for any kind of work that needs to be done,and would highly recommend .
WOW,WOW,WOW !! This place is GREAT, We had a blown shock and bottomed out all the way from Arizona they ordered the shocks squeezed us in and got it done. Ian also found that our air bags weren't working due to a blown fuse. This rig rides great now and we can leave right on time. Thank you
Ian, Jackie and David job well done !!
I would like to thank the staff at Nichols RV for the outstanding customer service and support. They were very helpful. We had a Baseplate installed on our tow vehicle. The were very thorough when showing us exactly has to hook and unhook it to the RV. We have towed it about 400 miles and alls well. Rey helpful and very courteous.
Everything i asked to be done on my RV was done quickly and professionally. Ian, nechanic was awesome and very knowledgeable and caring about details. The office girls also knowledgeable and frienly.
Dave is all about customer service and quality mechanical servive.
Our rv would not start. I think it was david walked 2 old women through diagnosis rather then a huge bill to just come out. It turned out after his working on phone 30 min to be the battery. We replaced battery w help from people in the park w just battery cost. We r so thankful for people like this businees
Great local place for RV maintenance and repair. They also sell RV equipment as well as RVs. Everyone at Nichols is very friendly; you feel like ‘part of the family’ as soon as you walk in. Most of the people I’ve had the opportunity to meet at Nichols are active RVers, so when it comes to anything about RV’s, they really know their stuff!
My son’s RV had a chewed up propane hose that was not available at a Camping World where he purchased it a few years ago. and Heartland, the manufacturer couldn’t figure out a replacement part without seeing it and the only ones that were able to come up with any type of assistance was Ace Hardware, in Eustis but it was the wrong size and they directed me to Nichols who had it custom built and installed and the repairman came back to even show my son how to be sure that he Operated the propane distribution correctly They are fantastic people. They are educated and they are caring and they work quickly and do what they say. I have nothing but good strong things to say about Nichols and Jackie in the office is superior when it comes to follow up and taking care of customers.
As an RV Inspector I was pleasantly surprised at the warm welcome by the staff at Nichols RV & Truck center. As an RV technician I browsed their wide selection of parts and witnessed excellent customer service. The lobby is so beautifully decorated for the Christmas season too!
Caveat emptor!! I had this company service my Cougar 5th wheel RV. The service writer provided me a verbal parts estimate of $40 per wheel for replacement wheel bearings, the actual price charged exceeded the quote by 150%. Additionally, I directly observed the service technician working on my RV and while I'm sure he's a very nice guy, it looked to me that he spent as much time walking around, carrying tools from place to place, as he did actually working on the RV. I was charged 5 hours at $145 per hour for one axle wheel bearing repack and inspection, one axle wheel bearing replacement, and replacement of two complete spring shackles.
At this point, I cannot comment on the quality of workmanship, it's only been a few days. Only time will tell.
My recommendation is get a COMPLETE written estimate, including ALL labor, before you let them work on anything. It was my mistake that I did not.
Highly recommend! Great experience from start to finish on my awning fabric replacement. Jackie was personable, well informed on parts and service pricing and called me when they completed the job on time. I was in RV sales for a number of years and know how valuable a reliable, honest and reasonably priced parts/service department is to an avid camper. I'll definitely be back!
I am very impressed with Nichols. They went out of their way to repair my RV before we were scheduled to leave for a camping trip. They are very professional and gave me regular updates on status. Jackie and David are great.
Can't thank Jackie enough for all the help she gave us. Jackie waited until 6:30 PM at Nichols RV & Truck repair for us to arrive at the shop. We waited for 5 hours before the tow company came. She was so kind and considerate. Our RV brake line was repaired promptly . Nichols RV & Truck repair ensured that our RV was road ready. Thank you so much for your prompt repairs, courteous staff and all your help! We will certainly use your shop again! We will gladly recommend your repair services.
The Nichols family and staff were amazing. Very caring and helpful. They went above and beyond to help get me on the road and I appreciate all they did for me! I am a life long customer when I am in that area
Repair guy showed up 45 minutes late for appointment but was great once he got there. Told my husband to go to the shop to get our invoice. When he shows up the RUDE lady helping him said the service guy just got back and youll have to wait as I have another invoice to do before yours. No one else around. Tell Ms. RUDE PERSONALITY she just lost you any further business. Happy Friggin Holiday. Not how you treat customers
Nichols RV is a fantastic place. They have the best staff. The service department was very helpful and very kind. They answered all my questions and explained everything in detail . It's family owned and operated. I would recommend these people to anyone who owns an RV and have ANY questions at all. This review is by Carol Corbett..
Fast, helpful service. We were staying at a nearby RV park and in need of some engine service ( the check engine light had come on). They provided prompt repair. I found their service and service attitude to be excellent. I had tried to make arrangements a 2 other, larger shops. I believe the repair cost less from Nichols while the service was definitely superior.
Very impressed! We had a heavy metal hinge break on our coach's basement door and pulled into Nichols RV & Truck Center for help. Their man welded the pieces back together, cleaned the hinge mechanism up and reattached our door in a short time so we could be back on our way. Their new lady answering the phone was very friendly and helpful, too. Thanks, guys!
Poor quality work, and had two mysterious things "break" after the visit to their shop.
How water heater supply valve on a previously working hot water heater was turned off.
The refrigerator drain was plugged with a piece of plastic, causing the drain to fill & cause my fridge to freeze up..
Not saying they did it, but .. draw you own conclusions.. I'm now looking for someone to repair the black water valve they "fixed"..
And I was charged 4 hours for underbelly removal & replacement, only to find cut & taped underbelly. I found it cause someone said I had a piece flapping underneath while on the road..
All in all, if I had a choice of taking my stuff to Nichols or going without, I'd go without..
Hope you read this & save some money..
I have to pass this on........ I needed service on my motor home. I was really nervous about being in a strange place, Eustis Florida, and needing help.(awesome city) I was so blessed to have found the best place ever. They not only were able to fix my problems they were the nicest people ever. What a beautiful family. From the moment I walked in the door I felt like I was in not just good hands but the best hands. They went way above and beyond what I have ever experienced in any service oriented business. If you ever need anything done on your RV and or diesel vehicle and your passing through this is the place to have it done. I am so hoping I am always able to get any of my work done here. They are for sure the best at what they do. I'm passing this on because I have heard such nightmares about service situations. The name of the place is Nichols Diesel Engine Service 2900 Kurt st Eustis Florida 32726. What an awesome family that own and operate this place. I feel I gained a Florida family. They had experts work on my RV. Prices on all their parts and service excellent. I can't say enough positive things about my experience here. I feel Blessed to have met them and done business with them. Anyone in need this is the place to go. You will not regret it and unlike most RV repair businesses you won't feel like you have been raped when you leave you will feel confident you went to the right place. Most of all you will feel like you have gained a friend and family. Thank You Nichols family
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