Almand's Service Station in
Eustis (FL)

The most horrible experience of my life and these people except the lady at the desk was absolutely the worst. I get yelled at, degraded by whom else but the owner! They charged my insurance 2100.00 for a tow. After hearing that fema most likely paid for the tow the night of the flood. If I find it they did i will turn this jerk in.

Great experience all around. Fairly priced. Nicole was super sweet and helpful, and honest which I really appreciated. Tommy the tow truck driver was equally as pleasant. Hopefully I won't need a tow truck again anytime soon but if I do I'll be going back to them!

Bear totalled our new vehicle. Driver that came out was very pleasant, helpful and professional. Office staff great as well. I highly recommend them for towing and mechanical work.

I called the owner of the company to inform him that one of his workers are driving amour of control running people off the road and he said he can’t do nothing about that he can involve his attorneys . Definitely would not recommend this service towing my vehicle driving that way .

Very rude customer service. Was told price over phone but never told to bring only cash until we got there. Claimed they said only cash but me and husband were both on the phone with them and they never said cash. Price was outrageous for a motorcycle. When we went to pick up the motorcycle it was thrown on the ground when the kickstand works.

Tom, Thank you sir so much for not only towing my truck but being an amazing human being. I was a total mess dealing with a unfortunate situation. Words cant explain how much you helped just by being nice to me. So any time you would like more home made peanut butter fudge just say the word. The world needs more men like you.

Everyone there treats you like family and is honest with you about the work your vehicle needs. Also, many tow companies only accept cash because people often dispute the charge later and its not worth the time to fight with the Big Banks through that process.

As a mechanic shop got screwd had rear breaks done cost $780 and filed first drive broke down side of highway had mobile mechanic redo all work and they did nothing to reimburse only said they did it right but failed first drive. This place does not honor their work don't come here terrible place and scammers.

They fixed my car today. It was the best price around. The best customer service. The best time frame. I wish i could always take my car here

Friendly and knowledgeable. Reasonable prices great service. Helped us out fixing our car issues and got us back on the road for more adventures. Follow along for more adventures on Facebook and Tic Tok #misadventuresinlollygagging #followmetoadvrnture

When I found myself stranded I called Almand’s and they were insanely quick to respond. I was waiting on a callback but instead I found the tow truck next to my car! Talk about service. Skyler is an owner and was my driver for the day. He was super courteous and competent. Felt like I was in good hands getting my car to the shop with Almand’s.

**Absolute scammers – cash-only policy is just another red flag!** This towing company is a complete nightmare. First, they tell you to meet them at 2 Bay St in Eustis, only to inform you later that your car is actually being held at 455 Devault St in Umatilla. It's a total bait-and-switch operation! On top of that, they tack on insane fees like a “lien fee,” “clean-up fee,” “winch fee,” and more, none of which were justified. They even charge you for days when they're closed on the weekend, despite the fact I was available to pick up my car! **And here's the kicker – they ONLY accept cash.** They won’t take cards, which is incredibly shady and suspicious. This seems like a tactic to avoid accountability and make it harder for customers to dispute charges. Why won’t a legitimate business accept credit or debit? Because they know that people could easily fight back against their outrageous charges! They’re profiting off of people’s accidents and misfortune, and it's clear they have a shady deal with the local police to tow cars there and rack up unjustifiable fees. Read the other low-star reviews, and you’ll see this isn’t just my experience – they’ve been doing this to people for a long time. If you want to avoid getting ripped off and scammed, stay far away from this place!

My car was totaled in an accident last year, and Almand’s was the tow company that was used. This year I learned that they had placed a lien against my license. Called them to figure out why, they claimed they never got paid for the accident or my car being towed, and that my insurance company never picked up the vehicle. They tried to get me to pay then and there without having a chance to call my insurance company first, so I told them no and called insurance. Insurance not only paid them but also picked up the vehicle. When I called Almand’s back, they said they’d look into it and call me the next day. It was almost a week before they were able to find the payment they received over a year ago for my tow, and it was a week where I could not drive due to my tags being expired because of the lien they placed, and unable to renew until they gave me a paper to bring to the dmv. Moral of the story, be very careful using them and document everything. Their office is tiny, and apparently it’s very easy to lose documentation and proof of payment. I’d use anyone else before I resorted to them.

Almand’s Service Station went above and beyond to help my brother after someone maliciously sliced his tires. Nicole was incredibly sweet and truly knows how to spread love and positivity in a world where it’s so needed. Their honesty and dedication to their customers are unparalleled. I am beyond grateful for their assistance and will definitely be using their services again. Highly recommended!

Robert and Nicole were so amazing helping me get my vehicle back after lake county sheriffs had it towed. They were accommodating and absolutely amazing walking me through the process. 10/10 would recommend to everyone for their towing needs.

The folks at Almands Towing are experienced problem solvers. We got a 40’ motorhome stuck in the sand. When I called Tommy he immediately put us at ease and was onsite within the hour. He carefully assessed the situation, listened to my concerns, and came up with a solution. Success!! We were winched out with no damage and the pricing was reasonable. I recommend Tommy at Almands for personal & professional service.

TREVOR with this towing company is absolutely horrible, worst customer service experience I have ever experienced!! He makes really nasty comments to people who already are upset and stressed out , saying things like "your problems aren't my problems " , "stop making trying to make my problems your problems " , and "it's not my fault your car got towed" and when I asked his name he wouldn't say so I asked again and he said trevor and make sure you document it accordingly, I said I sure will! Speaking like this to customers makes me think he's the owner or manager but either way it is ABSOLUTELY uncalled for and so unprofessional! They also only accept cash... which is so stupid and seems fishy. Sounds like someone is trying to avoid the IRS!!! Definitely wouldn't give them a dime of my money if I had the choice !

STAY AWAY FROM THIS SHOP IF YOU CARE ABOUT YOUR CAR!!!! I've had two vehicles serviced at this shop before. Last year I took my LeSabre for a transmission fluid change. Was slipping as soon as I drove it away and 8 mo later transmission blows out on me. Just recently, had my brothers 99 accord serviced for a no-start. Held the car for 11 DAYS, just to find out it was the distributor. Changed spark plugs, battery, and distributor and $100 to tow it the 6 miles to the shop. What was the quote at the end? OVER A THOUSAND DOLLARS. I was understandably upset. Asked woman in the office to show me the invoice. She immediately had an ATTITUDE saying "I knew you were coming in sideways, you need to give me a minute" But all was well when the money came out! So much for customer service! Did I mention they took the timing cover off? Well guess what? Water pump is leaking profusely now. NEVER had an issue with it before taking it to this shop. Seriously DO NOT trust your vehicles with this shop! They overcharged us, and GAVE US EVEN MORE ISSUES than we had before. STAY AWAY!!!

I had an old 24' box truck that I needed to get out of storage. Talked to the tow truck driver Tommy who gave me a reasonable price and did a great job. He even had a chainsaw and cut down a couple branches that were in the way and chopped them into small pieces. Great guy,easy to talk to,conscientious and careful. I would always call Tommy at Almands if I need something towed. It was the best towing experience ever.

The two gentleman that came out to remove a camper off my property were extremely helpful kind and told me everything I needed to know. They joke around with the kids because the kids were watching him and reassured me that everything was going to be okay I will definitely always refer this tow company to anybody and Aaron and I believe my daughter said his name was Skyler was extremely helpful

My vehicle had an engine issue and I really was not expecting a mechanic to be able to have the time to fix my car right then and there. Luckily, the issue wasn't too much of a hassle and the mechanic was kind enough to explain what other issues it could be if the first issue wasn't the problem. The price was very reasonable. I'd go back if my vehicle needs more servicing.

I broke down while traveling through with the family and required a tow to the local dealership. It was raining and I had too many people in my party to ride in the tow truck. The driver ensured that we did not get left in the weather. The owner of the tow company himself responded to take us to the dealership. He went above and beyond what anyone could have ever asked or even considered that he would do to help us in our predicament. I have no reservations in recommending him to anyone! I wish there was a 10-star rating!

Charged me almost 200 dollars to tow my van less then an hour. Before this I brought my van and my grandfather's van to get work done charged me for the work said it was fixed but nothing was fixed had to take it to a different mechanic who quoted my something completely different and had my van working the next day. They used to be a good business but much has changed do not trust these people.

My family's experience with this business leads me to the opinion that they're either incompetent or dishonest. My wife's car was stolen and the Sheriff had them tow it when it was recovered. My wife spoke with their representative and asked them to call us when the Sheriff released the car back to the tower once they finished their investigation. The car went back to Almands and we didn't hear anything for nearly two weeks until we received a legal notice stating they would sell the car at an auction as abandoned property unless we paid the storage charges plus an undefined "recovery fee" we would've challenged had our insurer not paid it. When I called to ask why they failed to call and sent the threatening legal notice, they were dismissive and admitted that our experience was simply how they did things. Don't let your guard down with these people.

My parents motorcycle was picked up due to an accident. Every employee we spoke with and had interaction with was extremely helpful and pleasant. They even went above and beyond by recovering debris from the scene such as my father's glasses. I highly recommend them for any towing needs. Thank you all so very much!

Owner was helpful when my car was towed in. Service a little slow but then I was to o. He fixed my tire after it fell off my car. Did not use his mechanic so I don't know how they are that way but would if ever the need arises.

We spent all day with AAA, trying to arrange for a large van still under warranty, towed to the dealer. I finally called Almands directly, close to quitting time. They came out that evening when I told them my husband would not be home the next day. Dennis stopped to check out the location on his way home and in about 30 minutes, I heard the big truck backing in. Dennis came back to help the driver and it is done. They deserve a big thank you for excellent customer service!