My battery unexpectedly died so I went over to Advanced Auto Parts in Eustis to buy a new one. I was helped by Kevin, who was able to find the correct battery I needed, rang me up, and installed it for me. He was extremely knowledgeable and worked very quickly and efficiently. I would definitely recommend this location to anyone I know. Thanks Kevin for all your hard work!
On Sunday, July 13th, I called the Advance Auto Parts in Eustis, Florida, and spoke with Alexis. I let her know I’d be arriving around 7:55 PM to pick up an online order with three items, mentioning that one might be in the back, and I didn’t want to inconvenience her right before closing. Unfortunately, I mistakenly went to the wrong location near Hwy 19 by McDonald’s and downtown Eustis. Realizing my error, I called back at 7:59 PM, and Alexis answered with incredible kindness, assuring me that if I could get there soon, she’d keep the store open to help me out for the work week ahead. I arrived at 8:05 PM, and Alexis greeted me at the door with a warm smile, showing no frustration despite the late hour on a Sunday evening. Her exceptional customer service and positive attitude made all the difference. Thank you, Alexis, for going above and beyond!
EVERY SINGLE TIME I go here....months apart....their used oil tank is ALWAYS full. I'm going to buy and recycle my oil elsewhere from now on. In an age where auto parts stores are a dime a dozen, you would think they would try to outshine the competition.
Lately customer service is just not what it used to be. So, I'm afraid that I've come to expect nothing much from employees anywhere that I go. I was shocked and pleasantly surprised when I walked into Auto Zone. I was greeted by a very nice young man, his name was, Bruce. I told him that I needed a battery and needed it installed. At this point in the conversation, I was expecting to get hesitation and aggravation from Bruce but he very nicely said, no problem thats what I'm here for. Bruce changed my battery and added windshield washer in no time. I want to say, thank you, Bruce! Thank you for being so helpful and kind. You turned my bad day into a better day just with your attitude. I really appreciate that! I hope Auto Zone knows what a great employee they have. I will continue to shop at this store and send anyone that asks me about batteries, windshield washers fluid, wipers, etc. to see Bruce. I'm a project manager for a cleaning company and we have lots of vehicles that need preventative maintenance and I will be using Auto Zone from now on.
Had to replace my battery on my truck. Nathan did an excellent job, checking first to make sure my battery needed to be replaced, then replaced the battery for me. He was kind, courteous and professional. I offered to tip him and he said they don't take tips. His honesty is a plus in my books.
This normally isn’t my closest store but I was around the area and really needed help with a check engine light that came on. I have no idea about anything when it comes to cars, so I was a bit intimidated and scared I’d sound silly asking questions. I was helped by Caylan (sp?) and he was so helpful and very knowledgeable. He answered all my questions and was very patient with me and didn’t make me feel silly for not knowing what was wrong with my car. He helped me every step of the way. I got what I needed and it didn’t even cost much to fix my issue! Definitely will be coming back here for the great customer service! It’s rare to find such good service and employees who go the extra mile. Thank you!!
Came in with a bad battery, Otto was amazing, the battery was hidden under the dash and required some delicate handiwork to replace it. He was very informative and knowledgeable and after a little digging was able to remove and replace the battery and put everything back into place, highly recommend, thank you for the help...
"Everything needed", a review from a year ago.
But just two weeks ago the fuel pump on my Bluebird shortie went out, she's legally registered as a GM express 3500, but has the extended 35 gal. tank. Now m
ost people know what they need when they enter an auto parts store, but I'm talking about a vehicle 20+ years old that was created by Girardin. Finally after trying two of the best brand, Delphi, that were supposed to be OEM, but never pressurized adequately, it was suggested I try their own brand, Carquest, which was actually cheaper and a perfect fit. I can't thank Pat and his dream team for their understanding, stubborn stick-to-it, compassion, and knowledge of parts to help me finally resolve this issue. I'd give them 10 stars.
Lol, U really don't want pics of a 75 year old man replacing a fuel pump...... But if you see a white shortie with exterior wood window trim, give me a honk.... Willie
ATTENTION TO ALL FEMALES!
The manager PATRICK is creepy, he followed my 2 girls to the store next door which is autozone harassing them because they didn't like his stores prices. They come home freaked out!
Had a few minutes to stop by & get new wipers on my way to an appt. It was early. Patrick made a fair suggestion for my wiper purchase & installed them in no time at all. I came here because I knew they would install the blades. I can barely reach them. Patrick was professional, fast, friendly, & I was in & out of there in less than 5 min! My preferred way to shop, because I don’t like to. Thank you Patrick! (I bought Onyx replacements with a yr warranty. I can see again!)
Kori and Casey were amazing! I went to 2 different Autozones without much help and just being bounced from location to location before coming here. Casey helped me right away and got me what I needed. When Casey needed some support, Kori jumped right in and took care of me. I am so thankful for these two. Their kindness and wonderful customer service really eased all my anxiety and I left as a very happy customer. I will 100% return again. They were phenomenal!
I had to get a tail light bulb replaced. I bought the bulb for it but realized I didn't know how or have the tools to install it. A gentleman by the name of Patrick helped me by taking apart my tail light and installing the bulb for me. I am so grateful knowing I won't get pulled over (again lol). He was beyond helpful when I really needed it. Thank you Patrick!!!
I'm one who always double checks diagnostic equipment. Went to 2 other auto parts stores and was told twice that I needed a new battery even though mine was only a year old. Not once did they show me the readout on the equipment to prove what they said was true. I had also requested checking on my alternator to see if it was the problem. both of the other places said they couldn't tell me that for one reason or another. So my third stop was this Advance Auto Parts place. A lady by the name of Kori said she could run that diagnostic for me. Both tests no problem. Kori explained to me how it works and because I needed to start the engine for the alternator test I was glad for the lesson. Kori did the diagnostic tests and everything was done according to the book I found out later. Lucky for me there was nothing wrong with either the battery or the alternator so no reason to replace either. So happy to have had Kori doing the diagnostics for me. She was super friendly and nice and made the whole experience and my day better from having dealt with this lovely lady. Thank you
This is the best Advanced Auto!!! they have the most helpful and knowledgeable people!!!! I took my neighbor there today because he was having issues with his oil change and Kori was a ROCK STAR!!!! She should be on a poster board for the best customer care on the planet. She did everything to get his problem fixed, refunded the wrong product, researches the issue, got him the right one and got his car back on the road. She was so knowledgeable and helpful.
Just went to this location this morning Kori was working she was very friendly and helpful and went and put the windshield wipers on for me as well and very informative give me a lot of information that I didn’t know about I definitely would recommend this place they have very friendly staff if Kori is working he even recommended a good detailing place around.
I just went in this location to get something to fix my daughter's cracked windshield. The price was reasonable. The sales associate also helped us find a replacement antenna that was broken a few days ago. I'd definitely recommend this store. The staff were very friendly and extremely helpful
I ordered a battery online and picked it up at the store. Charles greeted me when I entered the store… was pro-active with the core exchange… then installed the new battery. In and out of the store in less than 20 minutes. Excellent customer service. Well done Charles.
Called for shocks told me 101.20 a shock asked about better deals was told that's what they have . Went on there website found them for 45.00 a pair in there LEESBURG store. Amy had no knowledge of what she was doing I will go next door to auto zone from now on
HORRIBLE!!! I went in for a check engine light. They had me waiting over 20 minutes. While taking costumers that came in after me. I will never again go to this location. They did not once apologized for the wait. HORRIBLE COSTOMER SERVICE AND A WASTE OF MY TIME!!! Instead I went to AutoZone next door and was treated with respect and great costumer service.
Never fails with this company, either sells me the wrong parts or can't help when needing warranty of an item bought in another location unless you have the original receipt. Why even ask for our info if you can't cross reference from another location or worse your employees lie and say they can't.
Brad is amazing!!!! he went out of his way to order the correct part after the earlier crew had ordered the wrong part and we waited all day for it to come in just for it to be wrong part.
Thank you Brad for great friendly service and going out of your way to help us!!!
Was Awesome! Alex(Eustis Store)Helped Out Alot!!! We definitely appreciate his service an time! Definitely Recommend Anyone To Go To Discount As It's My Fav Part Store An Great Promo Coupons Online to save lots of money! 💰😁😊
It's a decent chain auto parts store. I'll always go to the local small businesses first but in a pinch, on a Sunday this store usually has what I need. It's not always easy to find the part in their system, their not the most knowledgeable. But if you search the part # on line first, they can find it that way. Their always very nice & the store is organized & clean.
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