I went into the store yesterday to have my battery checked out and tested and charged. I gave the battery to someone named Jose and he said he would call me when the battery is done. After not hearing from him for 24 hours, I went back to the store and asked for my battery. The person in the front said he did not have a power sport battery at all. I could tell by his tone that he thought I was lying and trying to get a free battery. I tried to tell him over and over again that I dropped off my battery and you guys lost it. Therefore, you should replace it. He was being argumentative with me and told me that there is no power sport battery in that I must’ve dropped it off At AutoZone. I said I did not. I dropped it off here and please check the cameras. He responded that there are no cameras in the store. At this point, I was visibly upset that they lost my expensive new battery that I just bought from Seminole power sports. Just upon walking out, I noticed the battery was under the register and I said that is my battery right there. He looked at it and said is that your name and I said yes that’s my battery that you told me you didn’t have. He then tested it quick and it was never even charged. Jose just stuck it under the register and did not even put it on a charge. Moral of the story is this place is very dysfunctional. They treat people bad and made me feel unwelcome. I think it’s better to visit a competitor who values customer service and doesn’t lose your stuff, I recommend going to O’Reillys or AutoZone
Bought some key fob batteries. One was defective and Advance replaced it. Almost missed the location as they changed their sign from a Red color (easily recognizable) to Black. Counter guys were easy to work with.
I have been going to this particular Advanced Auto store for a number of years because of the helpful employees. A couple of weeks ago I stopped by and met two employees, David and Derek, and they went out of their way to help me out as I was preparing for a long road trip. As an older woman , their professionalism and courtesy was much appreciated!
It was a very quiet store. I was looking for the same steering wheel cover that I had purchased from this store about 5 years ago. I didn't have high hopes but decided to give it a shot as I was passing right by. Low & behold they had the exact one I was looking for! Super Happy Customer!!!
Went in to buy some windshield wipers. I usually let the dealer take care of it, but it was an emergency. I got the first one on and was struggling with the last one. A gentleman who was dropping off boxes, who works for the store stopped and helped me with the last one. Now that’s what I call great customer service. He didn’t have to, but he did. Thank you sir for going over and beyond!
What a helpful wonderful store. Joe the GM was sooo helpful & did everything to help me with my problem, the workers gathered around to hear my problems & they all worked amazing as a team. Ended up being my brake booster & without questions Joe double check to see if it was in stock & lucky me it was. He was very pleasant to speak to & would recommend Advance Auto in Eustis over & over again. Thanks Joe & the team!
I came in for an online pickup order I placed for wiper blades. Joe R. was so helpful the moment I entered the store. My order wasn’t picked yet as it was only received by them 5 minutes prior. But he picked it right away and cashed me out. I did not even have the chance to ask him to install them for me because he offered immediately. Super friendly employee that anyone would be lucky to have. Will come to this location again over others in the area!
Brian was great explaining that even though I wanted a battery which he had in stock, I had broke down conveniently right across street... I also needed alternator, great info but wow that sucks, more $$$
Super friendly and super helpful. Checked my battery for me and then sold me one and installed it. I think the workers name was Brian he had a tattoo on his arm he was super nice. I definitely recommend going here. The prices were pretty good as well and there was four different batteries that I can choose from that would all fit my car. I hardly had to wait at all like it was almost instant. I definitely give five stars, and will definitely be returning.
Excellent location, I just left Autozone behind, now is Advance Auto part from now on, after seeing engine light on at dashboard, I panicked thinking a mayor problem, but Dean ( worker of this location department) made an excellent research and found the problem at a simple fixture, thanks Dean, employees like this can really make a business run properly, thanks again
This store is awesome because of the employees. So friendly and helpful. Love the free battery check..and free replacement. They always seem so thankful for the gratuity as well.
Driving through town I remembered the previous week I got caught in a snow storm up in SC and my wipers were trashed. Almost went off the road due to white out conditions. Driving back up the next week there was another snow storm coming that I might run into. To be safe I stopped in to the fimilar Advance Auto Parts store on Bay Street as I was driving through Eustis and I'm glad I did. I didn't get his name but he's in one of the pic's I posted the guy hooked me up with TricoOynx wiper blades and some winterized type of windshield fluid. As I got to the top of SC sure enough it started to snow. This guy gave me excellent customer service. He even came out and installed them for me at no extra cost. I bet he was the manager. If not he should be. Btw I had to use their restroom too. Glad I asked. It was 100% cleaner than any 7-11 type store I've been in. Keep up the good work y'all.
I came into the store looking for windshield whipers for my vehicle. Told the customer service what i needed . he looked it up quick and pointed out which ones was the right one for the vehicle. Also checked to see if it had the same adaptors for the installation. Recommend it
The store manager, David, worked with myself and their sister location in Leesburg to ensure I was able to purchase an alternator at a competitive price when the one in my van broke down on the 4th of July. He went further to test my electrical system to ensure the part being replaced was the correct fix for my vehicle. This staff member helped me out at a time when I was in a rough spot with my daily driver and I feel they went above and beyond in their service.
David who works at this Discount Auto is awesome! He helped me out big time twice this week. I was having issues with my 2008 Chevy Aveo and it wasn’t cranking I took it there and he tested the battery said it was bad he told me I needed a new one and how to do it. I went and got the new battery and was still having issues I went back David helped me understand that my battery terminals were loose and that was the issue he came out jump started my car and helped me get it into a spot and came out tightened the cables and terminals for me and then made some recommendations for tools I should always have in my car. He was super helpful and very pleasant. I will continue to shop here and make sure to recommend others do too. He went above and beyond! Thank you again David..
As a whole not this store in particular, I've used advance auto for years to get my auto parts and they've been good. But recently for me they have become unreliable, selling me the wrong part or id get a part that was used must have been someone elses return. Gave the one last shot not To long ago and they failed me again.. No more, I'll be using someone different from now on.
I really like the new guy that has taken over, Charles. He is very nice and very knowledgeable. I never feel like "a bother" when I go in there now, which hasn't always been the case in the past. Thank you!
The manager Charles at this store is absolutely terrible. Extremely poor customer service skills and is only carried by the other employees. I witnessed him loudly verbally reprimanded an employee in front of customers in a VERY unprofessional manner.
Michael was very helpful looking up the parts I wanted. I then ordered them online and got a 25% discount. Only hiccup was that when I went to pick the parts up they didn't have all of them and I had to go to another store to get them.
I buy parts from this location regularly (20 yo Suburban will do that). They are always willing to help & are very knowledgeable. David just saved me almost $200 dollars for a new battery when I probably don't need one.
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