Elite Recycling and Disposal in
Pagosa Springs (CO)

2+ years, not perfect but it does well for a rural mountain community.

I wish there were another option... 2.4 stars is generous to say the least... last Friday they missed my pickup... Things happen... But I called this morning to be sure they were coming as our dumpster was at capacity and was assured that they would come... So when I returned home this afternoon and saw they had not come so I called... I was told the driver could not get to the dumpster which was not true... I explained to the lady that nothing had changed from the last time... No apology, just that they would not come until after the weekend... I explained that I was full because they hadn't picked up for 2 weeks and she told me her driver was gone for the day... I said that wouldn't do... She then asked if I would like her to close the account... I said yes...20 minutes later a truck picked up the dumpster and hauled it away... They are the only game in town but I will haul it to the transfer station rather than do business with these people...

I would like to thank Elite's Crew that picks up in our POA, EPM for slowing down when they see one of the many residents walking in the morning on our roads with their Dogs we appreciate not being dusted out. We also appreciate you trying to keep it slow on our roads

I've had a better experience with raccoons dealing with my trash

So you change the day of pick up don’t pick up on the new day, because driver got confused! Now because you make mistake because of confusion I’ve got to wait till next week with full trash cans! This is complete garbage!

Changed the route days, they have my correct billing address but got zero notification. Then, the gal tells me they came at 8:02 am. Really? When you’ve come at 2pm every week for the last year? Ridiculous. This company needs to make it right. It has been a NIGHTMARE since the merger of at your disposal and elite.

Getting a hold of this new company is absolutely ridiculous. It took several phone calls and emails and then several days later to get the dumpster we ordered. Then we could not get them to come and empty it. What else am I gonna do? If there’s another trash service in town, please let me know!

I want to add a new review to my past one down below. I cannot get the office to call me back. It is so unsanitary to be leaving our trash out front now for two days. The service is not what it promises. The trash trick comes earlier than the stop time for our pick up Anna no one cares!!! We have been satisfied for the past three years of trash service other than our costs were raised to $28.62 a month! But they haven't picked up our trash now in three days! I was finally able to get someone on the phone and she said their truck broke down but that our trash would get picked up that Friday night. Still no pick up and it's Sunday. How can a business function like that!? We are very disappointed and we have no idea how our when our trash is going to get picked up! It's ridiculous!

I was helping my elderly friend move into assisted living, and he needed to terminate his trash pickup service with Elite Recycling and Disposal. I called their office twice on a Thursday afternoon and once on Friday morning, and the call went directly to voicemail. Frustrating. My friend was moving on Monday, and I wanted to help him terminate his trash pickup service before he left town for assisted living and I went back home, hours away. So I said we would drive out to the office and see if they could help us in person. I'm so glad we went to the office! The man who did most of the helping was very friendly, as was the woman who came out of the back halfway through our interaction. They were both quite helpful. The woman even knew what kind of trashcan my friend had, based on his address! They were able to cancel his service in no time, and we were on our way. Update: They did return our call about an hour after we went into their office and had the service canceled.

It's been three weeks since our trash was picked up. If you get someone on the phone it's a younger girl that sounds disinterested in her job. Had elite down town and it was great and always on time. Now that we've moved down 160 it's been terrible.

I have always raved about Elite! Been a customer since they started. And since the merge with buying at your disposal-holy cow! Major land slide in customer service. I’m Very disappointed ANSWER THE PHONE OR RETURN A CALL

We don't understand why they haven't picked our trash up yet. It's 8:08 pm Thursday May 2nd, trash day! About three weeks ago they did the same thing and didn't pick our trash up. I called and they said their truck broke down. That's just not acceptable. And now, Again! What will they say this time. I am going to change my trash service. Ever since they changed hands it seems like things aren't right anymore... we're so bummed because who wants to worry about if their trash will be picked up? Life has enough problems without having to worry about your TRASH, ya know!

What A Bummer! This is the 2nd time Elite didn't pick our trash up! We will be changing trash company's. It's too bad we had a great relaunching with them for over three years and now all of a sudden in less than 30 days the neglected to pick out trash up. How can you run a successful business like that!

Customer service could improve- communication has been poor on my end, I take full credit for that. I had a spinal cord injury this past year that had left me with paralysis. I had missed a 2-3 calls from Kathy and I did not call back for months as I have been hospitalized throughout the year in Denver at Craig hospital. However, when I did call back Kathy was rude and cold towards me. I received a call again today and seemed again rude and cold. This may be frustration towards me which I do get. But I when I get a call again I will not answer and I will just keep the communication with the website and do my best to keep things up to date. For now I will keep the service.

Excellent, clean and dependable service, definitely recommend. Easy to reach on the phone which is so refreshing these dats.

A dependable service at a reasonable price! And their customer service is responsive. They do an excellent job of communicating changes in service due to holidays, weather, etc. Would recommend to anyone moving to the Pagosa area.