What clients say about Pacific Auto Company in Ontario (CA)
Very hard company to work with when you need to return a part its always an issue and come up with excuses. WILL NO LONGER BE DOING BUSINESS WITH PAC AUTO.
Bought a head light from these guys , we have a shop in chino the light was defected they picked up the light they said they would send me an exchange waited a week no calls or exchange
Called them after talking to Carlos he said he will order an other light for tomorrow
When the guy was there to deliver the head light light he wanted payment again
And said you have to pay us again then we will let you know about your return
I didn’t accept the light I’m buying it through other sources where my money is safe
These guys are scammers
don’t buy here you will get scammed
Scammers
Good Customer Service and delivery on time. This company it is a great partner ship to work with. We are happy to be part of your customers, thanks for a great team work!!!!
Good prices and parts but very low customer services specially Lucia I asked her if I can used the bathroom she said no public restroom I’m not a public I’m a customer any business must provide restrooms for employees and customer, is mandatory by the city to any open business. I did used the restroom anyway lol :) but hopefully management do something about customer service..
Personally i dont like it i order a part and they toll me they have it there but they dont check physically and just waste my time trying to get that part i dont recommended
I ordered part from them and they delivered when we were going to install the part didn't fit right and then l sent the part back to exchange or refund they refused and they said take back and take some pictures to see how it did not fit and send the pictures via email and then will see. And by the way we by a lot of parts from this company it's not one time shot. I think they should check their policies once again this is total
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