Dietz Towing Inc in
Ontario (CA)

They, Tow your car And steal your items they took my son belongs. And acting like nothing was there. Unprofessional people it’s a shame how the city is link up to them

They over charge on the days it stays you can contact the state claims department to file a complaint and get money back because to the California law, storage fees are regulated under California Vehicle Code § 22651.07. As of 2022, the maximum allowable storage fee is $55 per day,

Love this towyard , they towed my classic car adequately and efficiently , my driver's name is Luis

Had to come back on here again, been dealing with Sal for YEARS and always a smooth easy solution to any situation, best manager in my opinion, I think you should get a raise for everything you do for the company not to mention the customers!

My vehicle was towed at 4 AM and stored til 10 AM on a Saturday, beginning of a holiday weekend. I was charged $350 to be towed down the street. Charged $175 for after hrs release and $72 for storage. None of these fees made me happy. But I gave 5 stars because my car was handled with care. My car contained cash and lots of high priced items. Nothing was stolen or damaged. In today's world, I'm not sure if you can put a price on that. Many Thanks to unknown driver, couldn't read your name, of Dietz Towing Inc. Yall earned this review. May the New Year be full of Blessings!

I’m mainly writing this review for the tow truck driver. My car gave out on me while vacuuming it at the car wash today 12/15 around 3 pm I called the nearest towing company cause honestly I was over it and just wanted to get the hell out of there I didn’t ask much questions I just asked how much they would charge to get it towed to a shop a mile away and the women was nice and straight to the point told me it would be 125$ to get it towed and they would get here in 10 mins. I’m sure the price is more expensive than some places idk this was my first time doing this but I didn’t care in this moment I just wanted to be saved haha. The tow truck got here in 10 min and I felt so bad because I was inside the vacuum parking lot and he had to push my car out of the whole parking lot and into an open area so he can connect my car to the truck. He was so nice about it and reassured me everything was good and not to worry I kept apologizing for some reason lol. So again thank you so much for making this easy and fast for me.

My daughter's car got stolen and they wouldn't let her get her belongings for kids out of there or nothing. Not even her I d or food stamp card nothing baby diapers

I had an accident not even 10 minutes away from them and they charged me 525 just for towing it plus the days it spent in plus a fee i don’t get why they even took my car In the first place I already had another towing company on the way.. just because highway patrol called them?? They didn’t even ask if I needed them to take my car they just hooked it up and left.also the lady that works at the front is super rude

They SCAM people in signing the Pink Slip. Black 2005 Silverado 4 door was stolen. DIETZ towing Inc recovered the truck but just the CAB nothing else. To avoid paying close to $800.00 worth of fees for what they recovered (just the CAB) you signed and released the Pink Slip to them. Three months later, in Riverside, someone is trying to register the vehicle at the DMV. I wonder what vehicle it was definitely not this truck.

They wouldn't haggle very much and the prices were a little much. Deff no 500$ hoopties available. The chick was hot tho

The office personnel are very helpful and professional, I felt safe knowing I had help on the way. The driver was very knowledgeable and was able to tow me to a tire shop.

Mixed review! Very nice family business, the woman is very nice and helpful which helps in such a bad situation. However, the guys working in the night say they do not release cars after hours. I had to cite the GIANT sign next to the window that clearly implies car ARE released after hours and that it incurs an additional fee. He stuck with his answer of there's nothing I can do due to liability and us getting hurt on the property. A garbage answer to which we told him we DONT WANT to nor do we expect to have to go onto the property to collect our car since typically cars are brought to the gate. We called him about 5 times and just didn't let up and he said he would see what he could do. Thru the window I saw him and another guy literally watch TV until the show was over. I was the registered owner and my renter who was the one who incurred the tow stood outside in the rain and cold the entire time. The younger guy then came outside to ask for our paperwork and was crazy condescending. When people are in a position where they have something over another, a bit of grace goes a long way. These douchebags were about as terrible as I could imagine. They will get there's for sure, I'm not worried about that, but these guys definitely need to be checked.

I thought they were great. Driver was very nice and they got to my car fast.

I needed a tow, and Dietz gave me the best quote. Their customer service was great. I highly recommend them.

Needed a flip axle flipped down on my rgn great group of guys here. Very helpful. Highly recommend, will return if service is needed again.

Very responsive and affordable. I had to have my car towed from the dealer to my home and they came through. Professional driver as well. Friendly and helpful. Thank you guys so much.

I wish I was able to give this a zero out of 5. Absolutely poor service from the office team and you can’t really mess up a tow like come on. Just because you work with the police department doesn’t mean you can do as you wish. Sooner or later your contract will expired, and when it does the people with be happy too see y’all gone. The prices are outrageous I will not go into detail. STOP TRYING TO BELITTLE THE PEOPLE YOU ARE NOT THE AUTHORITY. This isn’t the DMV so stop acting like it. Nobody will miss you when you’re eradicated from the city. YOUR DAY OF RECKONING WILL COME!!!

Not honest. Terrible customer service. They claim it’s family ran but all I see is drug addicts and meth heads running this place. My vehicle was towed by this terrible business and when I paid the outrageous over priced amount to release my vehicle. Upon release of my brand new car, I noticed it was filthy inside and out and had the rear bumper plastic all scratched and appeared to be hit. After speaking with Sal who claims to be a manager he advised me to come on my own time to re-inspect the damages. After inspecting the damages that they are at fault for since my vehicle did not have any damages prior to being towed, Sal even said himself when they start towing they typically hit and damage exactly where he claims it occurs near tailpipe section, it was pretty clear. He promptly said that his guy that towed it did not hit it and did not provide any type of reassurance nor any type of compensation. Not to mention you cannot file a claim against them so I have reported this “business” to the BBB and hopefully they will be shutdown or ultimately audited to be reprimanded. Nothing good about dealing with these scammers. Avoid it all costs and they certainly are doing this all in bad faith. Owners name is Micheal Armada you guys know what do to with this information

Ontario pd told them to steal my car when I asked why you towed my car you guys cost me 1800+ in the bank told me over phone was due to street sweeping there's no street sweeping on my street you uncovered my beautiful car and stole it being nosey and you wanted it lmfaooooo still got my baby don't use these guys they work with Ontario pd to steal good cars and auction them there building looks like a trap spot and front desk has no respect and hate to give you your car back. You remember now

Friday afternoon 4:00 I leave my house to go coach my club volleyball team, my scion xb still parked in front of my house. I had paid DMV for a Non-Op on the vehicle because of a blown engine. When I get home at 8:30pm I noticed my car gone. I go inside and ask my wife if they saw anything happen to it. I check with my neighbors nothing. I call Ontario PD about 8:45pm to report my car stolen. The lady on the phone, after looking up the license plate number tells me it was towed because a non-op vehicle needs to be in the driveway not out on the street. Ok my bad, how do I get it back? She tells me I need to come by in the morning to get a release that the tow company will need to get my car released to me. I then call the tow company that towed it. Spoke with their dispatch guy who said yes they have the car and that the fees would be $383.00 to get it out. I would need to come tomorrow (Saturday to get it before 5pm which would be 24 hours since it was towed). Saturday morning I go to Ontario PD and get the release form. Shows the car was towed at 4:50pm. That is important. Why? because according to Dietz Towing after 5pm they are closed and if I had the ability to come get it I would have to pay $100 more because it was after hours. Keep in mind I cannot go get it because I have to wait till Saturday morning to get the release from the Ontario PD. Also, because I have no opportunity to get the car that night, they charge an additional $53 dollars of storage because it is considered the next calendar day. Saturday afternoon after getting the release from the Ontario Police Department I get to Dietz Towing to pay the fees. The lady on the phone says wait outside till a driver comes out to talk to you. 45 min later a driver pulls into their business and then comes out. I give him the release the papers and he comes back and tells me the amount is now $535.00. I tell him no way. He says the computer tells him what is owed. An extra $100 gate fee because they are technically closed on Saturdays, and an extra $53 for storage fee. So to sum up, within less than 24 hours my car was towed, released to me and towed back to my house and I paid $535.00 to Dietz towing. I agree to the fact I caused this to happen in the first place due to having a non-op out on the city street in front of my house. However, shouldn't someone from the tow company come to the door and tell the owner they are taking the car, maybe if they are decent people give them the opportunity to move it into the driveway. No, they wouldn't do that because then they would not be able to collect any money, especially the extra $153.00 they get by picking it up just before closing time on a Friday. My suggestion/complaint is two sided. One the amount I was over charged due to circumstance completely out of my control. The extra $100 for having to get it after hours, and the extra day storage of $53 because the car sat in their facility over night. The other side to my complaint is the shady practice of this company and it is being facilitated by the city of Ontario Police Department. Simply because you need to sub contract out a tow company. I went to write a review on YELP about the company and found I am not the only one who has been scammed by this tow company. I would love the opportunity to talk with someone about my experience and try and get the amount I believe I was overcharged for back. If getting my money back is not an option at least would like the #OntarioPD to consider not using this tow company to do the city's work. Thank you for taking the time to read and hopefully respond to my comment/complaint. Update: My rudeness is why they made a mistake???? LOL Another reason why my review of this business was warranted. Still believe its shady to tow a car at 5pm on Friday with no way of getting it without an extra $100 after hour fee since your business closes at 5pm. Also in my opinion shady to say your not officially open on Saturdays yet still conduct business as if you are open but charge everyone extra hour fee's. Just my opinion.

If you need fast and affordable towing then this place is it! The driver i had was so nice and knowledgeable and pleasant to talk to. If i need a tow again I will definitely be calling this place!

While visiting relatives in Southern California, we had a breakdown with our rental car. The rental agency dispatched Dietz Towing to bring us an exchange vehicle. The driver showed up really fast and was very friendly. He even gave us a tip on the best places to eat in town! Thank you Dietz Towing!

Dietz Towing is absolutley fabulous! I can't be more please with my experience. They were able to get my old car that was being held hostage by a shady mechanic even though it had no front axle. I was suposed to get my car and a parts car however we ended up only taking my car and even though they sent two trucks they only charged me for one. They took their time and got my car up on their truk safely and with out causing any damage. Their drivers were so nice and professional. I'll always use Dietz from now on

The last thing you want to have happen to you is your car to break down in the middle of a road trip... guess what happened to me... You are right- my car broke down and I had really no clue where I was. I got on Google and found Dietz Towing and have you ever seen an angel driving a tow truck? Because that is exactly what I saw when their guy drove up to give me a tow. They were super professional and showed up right away! What more could you ask for!? They were super gentle with my baby (that's what I call my car) and got us to the shop and we were on our way in no time at all. HIGHLY recommend Dietz Towing and their guys if you are stuck and need a tow!

These horrible people will say "ok" to you on the phone and then when you call back over an hour later they will say they're busy. Horrible customer service. People like this shouldn't be allowed in business.

I had problems with a rental car and the rental company sent Dietz Towing to exchange my vehicle. I was prepared for the worst but it turned out to be a very good experience all things considered. Dietz was prompt, professional and got my car exchanged in just a few minutes. I recommend them.

The guy was very professional and friendly, he also cared about getting us there in time so we were not charged soo much.