What clients say about Foglesong Towing in Ontario (CA)
We needed a tow as one of our cars got stuck in the snow. Connor came to our rescue and had the car pulled out in a few minutes. He was so kind and professional. I appreciate all the hard work these employees do on a daily basis!
The most professional, Tow Truck driver I have ever met. I don’t know how this company finds such good people to work for them, but they really set the bar high. Please don’t call anyone else for your Tow in Ontario. These are the best guys around. Take my word for it.
A fellow stranger was having car trouble. His exhaust was throwing a lot of smoke and had to be towed in to get checked out. Luckily the police was there to help escort him off the street. Best towing company in the inland empire area always one call away. they always arrive in a timely manner
Avoid this company at all costs. Their prices are outrageous and completely unjustified for the amount of time the vehicle was in their possession. I was charged $645 for less than 24 hours, including a ridiculous $190 after-hours fee, even though the location operates on weekends.
What’s worse is the lack of accountability and customer care. The owner clearly doesn’t care about what customers think, and the manager Hugo is even worse — dismissive, unprofessional, and unwilling to take responsibility for their mistakes. This company is not here to help you; they are here to take advantage of you when you’re most vulnerable. Do not trust them with your vehicle. Respond: Claro, aquí tienes una versión en inglés con un tono educado, formal y con vocabulario legal que puede funcionar como respuesta pública o como parte de una queja oficial:
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Thank you for your response. While I appreciate the courtesy, your message fails to address the core concern: charging a $190 “after-hours” fee for services rendered during what any reasonable consumer would consider standard operating hours—especially given that your business operates on weekends—cannot be considered standard industry practice.
This type of charge raises serious concerns about the transparency and fairness of your pricing model. To many consumers, it appears less like a service fee and more like a deliberate tactic to impose excessive charges that may result in individuals being unable to retrieve their vehicles, ultimately allowing your company to retain possession under questionable terms.
As a consumer, I find this practice not only unethical but potentially predatory, especially when applied to individuals in vulnerable or urgent situations. I am in the process of submitting a formal complaint to the Department of Consumer Affairs, as I believe this incident may be part of a broader pattern of abusive or misleading business conduct.
If your company is truly committed to transparency and customer care, I strongly urge you to reassess these practices, take accountability, and ensure your pricing policies are clearly disclosed and justifiable under both consumer protection standards and ethical business norms.
They charge a total exaggeration. They know exactly what they're doing: they raise their prices to impossible levels so that most people can't afford to pay, so they can take the car and auction it off. It's the worst kind of scam a towing company can pull. I wouldn't recommend them even in an emergency, and I ask that you don't support them either.
My daughters alternator failed and she broke down on the side of the freeway. I called this company to tow. In the inital call I asked the recpetionist if they can accept debit cards because it was quoted at $250 for a 15 mile tow(expensive but i couldnt leave my daughter sitting on side of road). When the driver arrived he said he couldnt accept card because the machine was down. He said he can only accept cash. I got a call before we even made it home with him saying that when he pulled the car both tires went in different directions. After getting alternator repaired, the car was not driveable because both wheels went in different direction. I took it to a local tire shop and the owner said that the tow driver pulled car from tie rod ends causing both to bend. He stated that he sees it all the time with cars that had been towed incorrectly. I called the tow company spoke to a manager named Hugo and instead of addressing the issue he accused me of waiting so long. I explained that between mechanics and repairs it was timely reported. I have sent over invoices and he refuses to call me back or email me back. My daughter is out money due to their mistake and this company could care less. Nothing worse than a tow business who damages your car and will not correct their mistake. Its apparent this company is just taking advantage of people left and right after reading these reviews. Be warned this company is not a stand up
As you can expect my day was not going the best, hence needing a tow. I called Foglesong Towing and they were at my house to pick me up with in 30 minutes. Joshua was amazing, he was very kind and personable. He took me to drop off my car, most tows that I have been in smell and are gross. He kept his truck clean and it smelled good. After dropping off the car he reminded me to check to make sure I got everything I needed out of the car. He was also kind enough to drop me off at the car rental place. He really went above and beyond. Joshua helped to turn my day around. Thank you so much!
I had an outstanding experience with Foglesong Towing when we needed Private Property Impound (PPI) services for our business property. From start to finish, their knowledgeable and friendly staff made the entire process seamless and stress-free. They were incredibly well-versed in all aspects of PPI services, ensuring that every detail was handled with precision and care.
Communication with Foglesong Towing was top-notch. They kept us informed every step of the way, responding promptly to our inquiries and making sure all our needs were met. Their efficiency and attention to detail made us feel confident that everything was being done properly and in compliance with all regulations.
If you're looking for a towing service that excels in professionalism and customer care, I highly recommend Foglesong Towing. Their expertise in Private Property Impound services and their commitment to doing things right set them apart in the towing industry. Whether you need PPI services or any other towing needs, Foglesong Towing is the go-to choice for reliable and efficient service.
I recently had to use Foglesong Towing when my car broke down on the highway, and I couldn't be happier with the service I received. From the moment I called, the staff was incredibly helpful and reassuring. The tow truck arrived quickly, and the driver, John, was professional and friendly. He took great care in handling my car and made sure it was securely loaded and transported to the repair shop. The pricing was also very fair, with no hidden fees or surprises. Overall, Foglesong Towing turned a stressful situation into a smooth and hassle-free experience. Highly recommended!
I can't thank this towing company enough for their incredible service at my apartment complex in Riverside. They are always prompt and efficient when removing unauthorized vehicles from my parking spot. The team is professional and courteous, making the process seamless and stress-free. It's such a relief to know I can rely on them every time someone parks where they shouldn't. Highly recommend their service!
I recently had the pleasure of using Foglesong Towing, and I am thoroughly impressed with their service. The team was incredibly fast and very friendly, making a stressful situation much more manageable. From the moment I called, they were responsive and efficient, ensuring my vehicle was towed safely and promptly. The friendly demeanor of the staff made the whole experience much more pleasant. I highly recommend Foglesong Towing for anyone in need of reliable and friendly towing services. Thank you for the excellent service!
I recently had an experience with Fogelsong Towing, and I cannot express enough how impressed I am with their service. Laura Acosta, in particular, stood out as a genuinely nice and professional individual. As a female, dealing with car trouble can be incredibly stressful, but Laura’s top-quality customer service made all the difference.
From the moment I called, Laura was understanding, compassionate, and efficient. She ensured that my vehicle was taken care of quickly and safely. Her calm and reassuring demeanor helped alleviate a lot of the stress I was feeling in that tough situation.
Fogelsong Towing is fortunate to have such a dedicated and customer-focused employee. I highly recommend their services to anyone in need of towing assistance. Thank you, Laura, for your exceptional service!
Thank you!
After getting in an accident last night and totaling my car I had it towed to this tow yard. The reason I’m leaving this review is because of how helpful, respectful and polite one of the drivers was. His name was Denis he was extremely professional helped me out with all my things and even helped to put my mind at ease when I was there. Thank you so much for allowing me to leave the with peace of mind. True professional!
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