Yarbrough Brothers Towing in
Vista Santa Rosa (CA)

If I could give 0 stars I would. Second time I’ve attempted to have my car towed and triple a sent them. They called to confirm details and NEVER ONCE asked anything about my car other than what side the tire was flat. Show up after 2 hours to refuse to tow the car because it’s “lowered” barely half an inch if that and I’ve had the car towed multiple times by plenty of places on a dolly and flatbed so it’s definitely possible. Justin, the driver, didn’t even offer to help try and find a solution EITHER time he showed up for this job. If a “lowered” car is going to be an issue maybe ask if the car has modifications or is lowered (which I made the comment to whoever answered the phone the first time I had this issue) Why waste 2 hours of someone’s time and day.

Gary is not only a BADASS but very friendly and funny. Dispatched via AAA, wouldn't rather have had anyone else take my call!

Kevin came to the house to replace a dead car battery through AAA. He was incredibly kind and professional. I don't know much else about the company or towing. I'm sure it can be a stressful time for people but Kevin handled this service call with no issues.

This people are real SCAMMER..... They charged almost $400 for just 7 miles towing service. They refused to provide a clear pricing until the delivery location. Be Careful when you work with them!

This business should be shut down! They are crooks, and they are pulling modem day scams on innocent people. I am a public school kindergarten teacher, and it is 2 weeks before Christmas. All my extra money that was for Christmas now has to go to pay off the tow crooks, shame on them! They lied and gaslighted me, and they basically stole my car from me in broad daylight. I called AAA to have my car towed from the mechanic to my house. The tow driver told me that I DID NOT have to be present at my house for it to be delivered. When I get home, my car is not there. I called and told the manager what their employee told me about not having to be present at drop off, and I was told, "My guy would never say that. " Now, unless I pay them for a tow to my house and a housing fee, they are holding my car ransom. Please don't ever support this business. They are bad people, and I sincerely hope that AAA does not do business with them in the future.

I picked up my truck that had been in their yard 4 days. When I checked my belongings SEVERAL items were missing INCLUDING 35 gallons of gas to the tune of $175. Don't get towed by these guys! When I went to get my reg and ID as we were walking away I said aren't we going to lock it the Owner stated "It's safe here, nothing going to happen to your stuff" Famous last words. Not trust worthy!

Had to have my car towed today. Mauricio was great! Super nice, worked efficiently and quickly, and made a stressful situation not so stressful. Highly recommend.

Had to get my car towed to my house. I went on my AAA app and Mauricio from Yarbrough was there within 10 minutes! Very prompt, professional, trustworthy, respectful and courteous. A great experience. Would definitely recommend!

If I could give these people zero stars I would. I called AAA for a tow was given a 58 minute ETA. An 1.25 hours later I call AAA back to see what's going on, while on the phone for 30 minutes I got the text with the link to track the driver and it was 8:48pm and the link said they would be here by 8:45 but I could see the driver was still in santa rosa. 30 minutes later 9:15 I get a call from AAA saying that these folks canceled the tow, and AAA a company from Novato here by 9:45. I'm in Rohnert Park and placed my service call at 7:06 pm. AAA really should cancel the contract with this company. I'm also disabled and went outside to help move the car into a better position for towing when I got the 2 minute ETA text, and sat outside while they canceled and waited for the next company to come. A&E towing out of Novato was amazing and will be getting a 5 star review.

Called AAA. They said someone should be there within 90 minutes. Justin arrived in about 5 minutes. He asked me what happened and I told him my car was making a sound like metal scraping against metal when I drove it. He checked my rims and found a pebble that was stuck in the dust guard. Problem resolved. No tow needed. I couldn’t be more grateful for Justin. I’d give him more than 5 stars if I could. He deserves a raise.

If I could give them a negative stars I would do not use there service I called for a aaa tow, the dispatch person was extremely pushy, was very disrespectful and when I asked her to hold for me to get my info she hung up. I called back and asked for her name and for my service to be transferred to another carrier they denied me and wouldn’t release the call. Then put me on a 2 hr wait in the middle of town. When I asked for the distpatch persons name she hung up on me. Poor service. Call was made at 4:55pm 8//2024.

Caton was extremely professional and helpful, replaced my battery and kept my truck running so as not to have the codes reset. Were there in a very timely fashion. Friendly and reliable.

AAA dispatched you guys to help me out. I really hate I didn't catch the drivers name but may have seen Rueben on the AAA screen. He helped tow my truck from Rohnert Park to the purchasing dealer in Napa. I rode with him and he was one of the most professional and friendliest driver I've encountered. Had some really nice conversations with him during the ride it felt like talking to a close friend! Thanks for the help!!

Luis at Yarbrough Towing was so great! He showed up quickly, had a positive attitude, asked a few questions, checked out the car, and towed it to our destination with ease! He made a rotten situation better. He’s great! Can’t thank him enough!

I needed a tow. I was only 2 miles away from the business location. I've used them twenty times. I needed a tow for total of 3 miles. It took numerous calls to get through to them. Once I got through, the lady said they are extremely busy and I would have to wait an entire day for the tow. They could schedule it for tomorrow for me :-( That means I'd have to leave my truck, by itself, sitting on Gurnville Road. If you are smart you're going to use another company. I do not recommend this company. They could care less that i've used them twenty times over the last forty years. They've really forgotten about customer service and loyalty. This is why they have so many one star reviews. They suck.

Andrew's customer service and auto skills had my car running again in minutes. He tightened my battery and showed me how to troubleshoot my starter. Outstanding service, professional and kind. He's a winner! Very thankful.

I notice if the employee has clean clothing on in a rainy day, he definitely doesn't like doing his job. my friend needed a tire changed today in the rain and he refused to do it. AAA sent you guys out and he refused! I understand that not everyone is the same but if your employees doesn't want to help an elderly lady in the rain, that is horrible customer service. I wish I got his name!

Ok so I would of given them a 1 star, however my mom liked them before. My mom is 85 and had AAA a couple years ago bought a battery warranty 36 months. Well now the battery went bad, and because she doesn't have AAA anymore they are not honoring the warranty. Wow is all I have to say

I went in today and the lady at the front desk was completely useless in helping me get my car out, she wanted to charge me double for no reason as if getting my car out isn’t expensive enough. I had all my paperwork in order and she claimed my signature was fake on top of kicking us out when we had done no wrong. Hire people that want to work for your company, she’s clearly just there for the check. Do better

Best AAA tow company around. Very professional, very timely, and all drivers are polite. The negative reviews are likely not from the towing side of things, as this is the only professional towing service in Santa Rosa. I highly recommend this company if you have a rare or expensive car to tow, as they will make sure it is not damaged.

This is the tow company that AAA always sends out when I need help, and they are always great. I have found them to be efficient and professional each time. Their guy Doug today took my car quickly to drop it off, and did another great job. I realized I had never reviewed them and just wanted to come sing some praise.

Had a tire blow out on 101 this morning. Sent a truck super quick to wait and help make us more obvious as it was a really bad spot. Kevin came to tow us off the freeway and put on our spare. Surprise! It's flat. He was very gracious and friendly and towed us to Kalemba's in Sebastopol. He even got our dog out and comforted him before completely unhooking our truck. Fantastic service, one of the best AAA contractors I've had

I believe his name was Mike, but Mt Braun was frazzled, these guys are awesome and would always recommend them

I called AAA for roadside assistance for my dead battery. It was 7-8 pm rainy evening, AAA dispatched Yarbrough Brothers Towing. Vince was there soon after my call, jumped my battery. As he was getting ready to leave, I realized I had locked my keys in my vehicle. I waved him down and he was gracious enough to unlock my door for me! I felt so bad because by this time it was a down pour! Thanks Vince you are awesome!

I was at Kaiser and came out to a dead battery in my car. Called AAA who sent out Yarbrough and the technician was awesome. He hit the car started showed me where my battery was almost dead but alternator and starter were good. Installed a new battery and we were on our way home within a half hour of my initial call. Great service and great technician.

This is the second time we have had an issue with this company. The first time my brother got into an accident and they towed. When we went to get the car they said we had to cal AAA and wait for them. When we called AAA said that is not correct and what should have been a 10 minute thing turned into a half hour thing. Second time my mom’s car battery died a 2 minute drive from our house. AAA said it was fine if we went home cause they would call us since it was a 2 hour wait time. They didn’t then sent us a text later saying sorry we missed you. We called the the towing place who said they would not help us cause they called. I triple checked my phone and they did not. They even said the tow truck was less then 5 minutes away from us and would not send him. The only saving grace was the second AAA woman who helped me and forced them to come out immediately after we told them what they did. Absolutely terrible company.

I am unsurprised to read bad reviews about the service. I have never written a bad review before. I don’t tear down small businesses because it’s tough. They got there 2 minutes early while I was drying off from the shower, robe-ready just in case. I had my phone ready and they did not call nor text. They knocked and I did not hear them. I didn’t think to listen to the door, as AAA towers always call, though I was headed downstairs at the time they said they were coming. I got a call 4 minutes later saying they left. The administrative lady was a horror on the phone. She blamed me for being the shower and took no responsibility for being early and not even calling. I believe they just didn’t want to do a long distance tow. I had to call AAA and put in a new request and wait another hour. By the door.