What clients say about Toyota Marin Parts in San Rafael (CA)
Incredible experience. I wanted a very specific vehicle that was really hard to get (RAV4 hybrid plugin XSE) because inventory was low compared to high demand. Clara put in the extra effort to look for it and called me each day with updates. When it miraculously became available she managed the entire process to ensure I got it. If you want a sales rep who will hustle hard for you with so much love, Clara is that human.
Shout out to Spencer in the parts department. There was a miscommunication where some parts didn’t arrive on the day I was told, and he worked to track some down at another dealer and arranged their pickup so my car could still be worked on that day. Really appreciate him going above and beyond to make things right! 🙌
Wveyone in the service department is accommodating, mind, works very hard, efficient-up until they're closed and sometimes the stay late. The new service manager is a complete gentlemen. Everyone is professional. The ladies in the office snd behind the scenes are also fantastic and go above and beyond.
I wish all places were so gracious. The lobby is lovely to hangout in & enjoy an espresso while one is waiting.
Love yall
See you soon!
-Jacq Wayne
Michael in parts was stellar on getting my order together. The Toyota right parts at the right price. Thank you Michael! Tell them its time for a raise $$$!
Received special order parts in a timely manner. They even helped me load into my car. What else do you need? Reason for the 4 stars? They never answer the phone when you call.
I needed some running boards for my new 2019 4Runner. Wanted something that would absolutely fit without drilling or modifying. Ordered a set from Toyota of Marin, They arrived in a couple of days, and took 20 minutes to install. Can't get better than that!
This parts dealer is the worse. I have called them 4tikes and no return call. The toll free number provided doesn’t even go to them.
Need to return something and getting no help. Next step will be Toyota themselves
Service was friendly and questions answered promptly. My only issue was the website; which did not default to parts for the correct trim level entered in the query. Fortunately Lindsay at Toyota Marin provided the correct part number and I was able to order it online at a competitive price. Be aware that they would only honor the lower price if the order was placed on the website, although I did pick up the part in person.
Placed two orders online for various accessory parts for my 2018 Camry XSE V6 and the parts were shipped to my house overnight. Completely by surprise.!!! Loved that aspect of the order. Staff replied quickly to an email question on order. Will purchase from again.
I ordered a mirror for my wife's camry. I received an email from Toyota Marin parts soon after that which informed me of a mistake, and several choices for me to go. I purchased the wrong mirror according to the vin number. I received the correct part in 2 days. Those guys are great!
Thanks
Worst dealership ever! They sold me the wrong parts and made it very difficult to even contact them. The email receipt they sent me has a phone customer service phone number that doesn't even work. After finally getting their phone number online from a Google Search, their parts guy "Dave" told me that the couldn't help me until they're online sales guys got back from vacation. I would give this dealership ZERO stars if I could.
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