Excellent service, straightforward and professional. I took my older Prius here after the battery died, and I knew there would be additional maintenance to be done. They replaced the brakes and a few other things and gave me a very competitive quote on new tires. I ended up going somewhere else for tires but I wish I didn't because DNA's quote for the same tires was cheaper and they gave me a printout of the price up front. The other guys gave me a price and changed it when I picked up my car.
I spent most of the day in their lounge working and overhearing people come in and out. The guys behind the counter were always busy but they were friendly and direct with good or bad news to whoever came in.
Would definitely go here again for any tune-up.
This review is for mechanical services. I took very valuable time to drop off my vehicle in order to determine what to do for a lifter issue on my GMC truck. I was expecting to receive an analysis and estimate for repairs. Instead, I received a $250 bill confirming that the issue is a lifter as I had told them, and no estimate or legitimate next steps. They did provide me with photos of the dings and scratches on paint job (no idea why) When I asked, I was told they need to rebuild the engine. Although rebuilding an engine is an option and a potential solution, it is not the first step in addressing this issue. An AI inquiry gave me so much more context and information on how to deal with the issue I am addressing and it didn’t cost me $250 nor take very valuable time away from me. I would not recommend this shop for mechanical service.
I've been to both sides of DNA for body work and mechanics and have not been disappointed. The mechanics are truly skilled, knowledgeable, patient, and kind. I bought a used BMW X1 that did seem to be fine at the time of purchase...but as things go, in time, these cars need maintenance the older they are. After a good bit of work...the skilled mechanics at DNA got it up and running like the day I bought it. It is a good car, but it costs money to maintain. The work was done well and for a very fair price. When my expectations were not met on the timing of one of the repairs, I communicated and was heard. My car runs like a dream again, and I am very grateful. I will continue to take my little car here for the foreseeable future with confidence that any work needed will be done on time, by highly skilled mechanics, and for a company that is run by good people.
This place has the BEST SERVICE for Body Repairs. Hector is so great! What a gentleman! He kept me posted and my car was fixed, it looks great and they washed and vacuumed my car. They went above and BEYOND to please me. They are the nicest people. Donny is so nice too. I LOVE THIS PLACE
Very relieved and happy that I found DNA for my car repair needs. I have tried a few different shops over the last couple of years and finally feel I’ve found a shop that is thorough, fair, and responsive.
I can’t recommend DNA Automotive enough. Recently, my car broke down during a family trip in LA, and I live in Marin County. Even though I had to get the repair done by a local LA mechanic—replacing the battery was a big fix—DNA was my first call for help.
Hector and the team at DNA were incredible. They treated me like family, offering advice over the phone and guiding me through the situation so I never felt alone. When you’re stuck, having that kind of support is everything.
I’ve been a customer for years, and thanks to Hector and the whole team, I’ll be sticking with DNA for many more. They truly go above and beyond.
Incredible service, professional, very effiicient and excellent workmanship. They repaired my ac on my 20 year old Toyota Highlander and it works great. I highly recommend DNA Diagnostics. They are the best in Marin and they’ll do a great job at a reasonable price. If you want it done right at a reasonable price go to DNA.
Stay away from DNA Auto! After bringing my Lexus to them, they not only did not fix it, but the damaged it further! They damaged a seat cover, did a poor job at replacing the quarter glass, and pried off the grab handles. Here is a message to them that I wrote.
Hello DNA Auto: Donny and Will
I am writing to report further damages found after your work on my car. I am so disappointed at the level of poor workmanship at your shop. What kind of people are you employing that they could be so careless to damage the fule pocket grab handles and sun visor covers? In addition the company you hired to install the quarter glass not only damaged the seat cover, but they did not install the quarter glass properly! The adhesive was weak and the glass came off. Absolutely the WORST workmanship I have ever experienced.
I have been a loyal customer of DNA Automotive Services for about eight years, bringing in multiple vehicles, including my own and my son's. Generally, I’ve been satisfied with their service—until recently.
In February, I had all four tires replaced, and then in August, due to damage, I replaced two tires again, requesting that the new ones go on the rear and the older, better-condition tires on the front.
However, a couple of days ago, I noticed that the rear tires, which were supposed to be relatively new, were completely bald, while the front tires had plenty of tread left. It seemed clear that the installation was reversed, and the new tires ended up in the front, while the worn ones were put in the back.
When I brought this to DNA Automotive’s attention, I was met with complete refusal to acknowledge the mistake or offer any compensation, even a partial discount or a free service. I am a reasonable man and wasn't expecting thousands, just admit you made a mistake and make an effort tom make it right. To make matters worse, when I mentioned leaving a negative review, they outright refused to service my car.
As a long-time customer, this treatment is extremely disappointing and unacceptable. They refused to replace 0 thread tires in a rainy weather on Christmas day, when most of the shops are closed, and driving with bald tires is very dangerous.
I hope this feedback helps others make an informed decision.
DNA! I hope losing a loyal customer over a few hundred bucks was worth it.
UPDATE. Luckily I found an open tire shop and they replaced the tires. The technician also 100% confirmed that there is NO WAY that the tires they replaced are 4 month old.
Taking my Lexus to DNA was a lucky move for me. Professional and knowledgeable guys took care of more than I asked for. They went above and beyond to satisfy me as a customer and they did a great job. Going to DNA Automotive in San Rafael was a smart move!! Thank you Donny and Thing One and Thing Two for the great service!
Great communication, sent me photos without even asking clearly walking through all the issues. Very professional. Willing to explain everything thoroughly. Polite and friendly.
Didn't see this online, but there is an after hours key drop off if you have a vehicle towed here while they're closed!
Ordered tires from Tire Rack and the day they arrived the old tire got a flat. Needed to get the new ones put on as soon as possible and DNA was recommended on Tire Rack. Called and they told me to come and would get the tires on in a couple of hours. Service was excellent and I decided to get the tires aligned by them as well.
I’ve been going to DNA for various repairs and maintenance for a few years now and am always happy with the experience. They are friendly, communicative, thorough, and do good work for reasonable prices.
Fast, reasonably priced, clear communication. I especially like that they send a complete rundown of their inspection with measurements when appropriate. Will be my new regular shop, highly recommended.
DNA is the first mechanic I brought my car to before I even bought it just to check it out over a decade ago now. Since finding them, I wouldn’t consider consulting anybody else.
From the beginning their service has always been prompt.
Not only are they clearly knowledgeable, and very good at what they do, but they are also willing to explain everything regarding the mechanics of the work being done whenever there are things I don’t understand. I repeatedly continue to recommend them with confidence, and do so repeatedly.
Solid place, nice people, decent prices.
They installed sumo springs and swapped in new house batteries for my Promaster Solis 59PX. Very reasonably priced, did it in 2 hours. Supplied my own parts, they had no issue with that. Will definitely use again for future work.
Fast, Thorough and Great Communication
Everyone I dealt with was friendly, even the technician. I appreciate the detailed reports and text communication after the assessment. And the prompt responses and efficient work. The prices are fair, and I have a lot of respect for their work and care. Definitely recommending!
Antonio helped me out. Got my lights working quickly. He was very helpful. DNA automotive can help you solve a wide array of car problems. Highly recommended.
Great customer service . They were prompt , and efficient . My car has been more responsive since they drained and filled the transmition .
I appreciate the great , honest work.
I will be returning for further work .
DNA has two shops , San Rafael and Novato . Please reach out to them with any of your automobile needs .
I brought my car to DNA automotive for bodywork and had some mechanic work done at the same time. The bodywork was done through my insurance company, DNA Automotive did a great job working with my insurance company and got the car looking better than it looked before. The mechanics did a amazing job installing all of the aftermarket parts I provided. They did extra diagnostic testing to ensure the quality of install. Everyone was supper nice and friendly. I recommend
DNA Automotive with an A+ rating.
Brought it in for a door repair through insurance claim. I asked if they could fill the AC gas as the car was probably out of AC gas because it was year 2009 model. When I picked up the car they said that they checked the pressure of the AC gas and that it was fine. They pressed me into spending $ for a scan saying that summer was close and it’ll get hot. Well now it happens that I just had it checked 3 months later somewhere else and all it needed was some AC gas. There were no leaks or problems, just needed what I asked. I’m giving 3 starts because the door was nicely fixed and service was good. Just wished they were honest about the AC and not have me try to spend more money, or maybe just be honest upfront and say “I need to scan it before I tell you if it needs gas or not”.
These guys managed to do a lot of work on my van in a single day - installing new suspension, new tire, oil change, brake pads and fluid, etc. I was impressed! So far the quality of the work seems really excellent. It was my first time here but I plan to be back. Great communication from Antonio the whole way!
I had a strange noise coming from my car after being repaired at another shop in a different city. I brought it in to DNA late on a Thursday afternoon, without calling first, and DNA took me immediately. They called me the next morning, they gave me a correct estimate at a very reasonable price, and finished it a few hours later. There were no surprises, they didn’t charge me for anything I didn’t need, and delivered the car quickly. This is my first trip to DNA, but it is now my new go to shop.
Will and his team went absolutely above and beyond for us. We faced huge delays from my god-awful insurance company (Tesla insurance as subcontracted out to State National, avoid at all costs), but everyone at DNA Automotive was incredibly graceful with us for the entire process. They allowed my car to occupy space for over three months while I battled the insurance, and performed an incredibly thorough repair. My family won’t go to anybody else. Thank you!
Best service you can imagine. They will make sure you leave happy and they will support you through all the process. I really appreciate Will, Donny and friendly reception crew to guide me trough the process of my massive repair, dealing with the insurance and being so responsive and having great attitude 100% of the time. Thank you!
I have been bringing my small fleet of cars to them for everything from wiring to tires and body work for the last 3 years. They have always been extremely professional, providing honest, prompt and quality work they stand by. Any time I have ever had an issue they make it right. I rarely ever review any companies. DNA has been a crucial business partner to my small business in Marin that relies on keeping our wheels moving safely. Thank you to all the mechanics and customer service representatives at DNA! Fido Club Marin truly appreciates you!
DNA Automotive is the honest auto shop you’ve been looking for.
A chain auto shop told me that our car needed an expensive repair. I wanted a trusted opinion so I called Hector who ordered the part, but said he’d inspect the car before installing. He called me into the shop floor a couple minutes into our appointment and recommended not doing the repair. There wasn’t anything wrong. He pulled out a flashlight and walked me through what he was seeing. He even called a colleague over for a second opinion who agreed with Hector’s assessment. They saved us thousands and did the repairs we did need for a reasonable price.
If you’re looking for an honest, quality auto shop, look no further than DNA Automotive.
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