Budget Towing Service in
Long Beach (CA)

This service is always the best!!! Steve always takes care of me and my park!!! Thank you Steve.

Extremely unprofessional and misleading. I was told if I picked up my car the same night it would be $520 due to after-hours fees, but if I waited until the morning it would only be $50. Even though $50 already sounded suspiciously low, I decided to wait because it was obviously cheaper than $520. When I picked up my vehicle the next morning, I was charged $530. Why lie? Why give completely different numbers just to get people off the phone? When I called to speak to a higher-up, I was told “maybe the guy gave you the wrong price because he was asleep or something.” That’s not an excuse. That’s a lack of professionalism and accountability. If you don’t know your own pricing, don’t quote numbers. This felt deceptive and stressful, and I would not recommend this company to anyone.

Sweet staff. I am so grateful for our dispatcher, Kia, and driver, Abby - they were both diligent in keeping us safe and updated as we waited on our tow. Abby was efficient in getting our vehicle home and let us know the issues she noticed as she was hooking my car up.

Horrible company horrible customer service . My vehicle got towed . They damaged my vehicle and when I told them and sent pictures they acted like I did it . Your guy used a forklift on my car . Going to pursue legal action . It s a small Fiat

If you call they wont respond. They dont like to do their job. They just say yes and never show up.

I am reaching out regarding racist customer service and unfair parking practices at Evolve South Bay in Carson, CA 90745. I was towed for parking in front of my apartment, while I was taking out my new bed out of the car. The person who towed my car was very unprofessional and verbally attacking me and my boyfriend. Evolve South Bay allows illegal parking for all of their events. The tow truck driver allows for cars to be parked all along the red areas in front of the leasing office, and the pool. However, if a hard – working resident is parked in front of their apartment, while taking out items, they will tow you. This is selective enforcement and Evolve South Bay is racist and has unfair parking practices. It’s clear that Evolve South Bay is illegally practicing profit-sharing with the towing company they have contracted. If Evolve South Bay had fair parking, all the rules would apply to everyone. An investigation should be open into the property management of Evolve South Bay and into the tow truck driver. Thank you, Luisa

This tow company NEVER does anything when you call. I waited nearly 3 hours for a tow truck to NEVER come. They make up reasons why they can’t help you. Disgusting “organization”.

Editing review x2: Their responses would be infuriating if they actually knew how to spell or use grammar. It's actually comical reading the responses. When someone doesn't even know how to spell "follow" you know the level of education you are dealing with. After reading so many reviews that they are predatory towing, here is a picture of one of their drivers/trucks sitting in the parking lot waiting to tow people. IN A FIRE LANE no less. Someone should tow them since they can also not "FALLOW" the rules. This company is operating on a suspended business license. They are doing business as Budget Towing, but their business license is under Southern California Bts. The State of California has a lien on their business and the business license has been suspended since Jan 2025. You can double check this by looking on the CA Secretary of State business search. Per their Department of Transportation number, 2705854 , they do not have proper licensing or insurance. The company loves saying that they have been in business for 30 years, however, that business's initial filing date was not till 11/18/2010. While not required, they ended their membership with the California Tow Truck Association in 2023. There is no record that this company has an occupational license with the DMV. You can tell by all the reviews that they practice predatory towing- they even towed an undercover police officer recently! If you hire this company, just know that they aren't legally operating!

Budget towing illegally towed our vehicle. When asked for their written authorization to tow our vehicle they would not provide it. When we told them there was no signage as required by California law at the entrance of all parking lot entrances to have signage Hugo said “There will be signage in the morning”. When asked who called in our car to be towed he said he just drives around looking to tow vehicles which is likely why he would not provided us with a written copy of the authorization to tow. There was a silver sedan with Nevada plates that was towed after ours and now sits in their lot at 2112 17th street. It was also illegally towed. Shame on you Budget towing for your predatory practices. We have video and picture evidence and we will be using it and perusing all legal actions. Added after seeing your response below : Have a blessed day? That’s your response? There were absolutely no signs posted. We have pictures and video evidence. Interesting that the employee this morning refunded us and told us that Hugo should not have towed our vehicle last night as there were no signs posted. The employee was extremely apologetic. Yes, we were refunded the cost of the tow but you can’t refund the time and stress this caused. Perhaps whoever wrote this response could take some lessons from him on how to respond when your company makes a mistake. We will be reporting you to the attorney generals office for predatory illegal towing. We also filed a report with the Long Beach Police Department. Hopefully your business stops this illegal towing practice.

The people that run this company are acting like criminals. They tow your car from deserted spots where no visible ‘do not park’ signs are present. They take your car to their filthy lot in a questionable neighbourhood and store it for a few hours. Thereafter they charge you an outrageous amount of $ 498,75. Two days held in impound? Two days are 48 hours, not 11. (Just to give you an idea about the intellectual level of the individuals you are dealing with.) My car was damaged during the towing process, there was a large dent on the side. The management is merciless and do not reply to emails asking for clarification. They claim that all towings are reported to the Torrance PD. The officers I spoke to on the spot did not understand why the car had been towed away in the first place. Once again, watch out for this company!

I was visiting Torrance as a tourist from The Netherlands. On May 4th my rental vehicle (Black GMC, California license plate 9LST682) was illegally removed from a deserted parking lot behind the Marriott Hotel in Torrance. Thorough investigation proved that no visible signs were present when driving into the parking lot from the direction of Torrance Boulevard. I have attached a few pictures to prove the absence of any signs. My navigation App (Apple Maps) indicated a parking lot open 24 hours. The next morning, it was clear that my vehicle had been towed away by your organization. I was told on the phone in an unfriendly manner that I could retrieve my car after 8am from the storage located on 17th street in Long Beach, I would have to pay what I believed to have understood $ 47,50. I was addressed from behind a closed gate (I was unable to see the person behind the gate) and was forced to sign the bottom of a document without knowing the content. Furthermore the backside of a payment terminal was shoved through an opening with the message to tap the credit card or else I would not get my car back. I payed without knowing the amount because I was too scared to lose a rental car. Basically me and my car were taken hostage by your organization and it is understandable that I would cooperate and do whatever necessary to get the car back. The payable amount remained unclear. The whole process was unfriendly, aggressive and at some point clearly hostile. Later I found out that I had been charged for the ridiculous amount of $ 498,75 which is an absolute ripoff and under no circumstances a legit amount to charge a customer for this action. The whole event not only disrupted my plans but also raised concerns about the quality control and customer care standards at your organization.

If I could give 0 stars, I would. Towed me from a parking that I have been at for more than a year with different vehicles. Very rude answer service had the nerve to say “well I have my car” knowing that I am person in crisis who needs their car. Then come to find out, something personal of mine was stolen! I know it was them because it was in my car when I left it last night! I’m not mad at the towing but the rudeness and thief is unacceptable! edit: By the owner’s response, you can see how childish and unprofessional these people are! Did not even address the fact that your driver Hugo Vasquez stole something out of my vehicle! You will have a rude awakening coming your way :)

This company is shady, illegally towing vehicles and changing outrageous prices. I will definitely consult with my attorney. We showed the worker the receipt and he said he only works there....similar to other stories funny how similar they are hhhmmm....

The driver was so friendly and helpful. He took me to a reliable repair shop and made sure I was safe before he left! 10/10!!

I wish I could give 0 stars. They towed us and then were so mean!! I explained that the property owner had the parking policy in an unlit area and we were just visiting. The “employee” looked at the photos and said “it’s not our fault if the sign isn’t to your liking”. I kindly asked if he could call the project manager and see if there’s a way we could get the fee lowered and the “employee” said “I’m JUST an employee”… as if it wasn’t his job to provide service. From there he made very condescending comments and belittled me and my friend for parking in the wrong.. telling us to take accountability for our actions as if we didn’t just bring cash to accommodate their insane fees.. So I then asked if he could call his boss so I would speak to someone who COULD help me. He said “no.. I’m JUST an employee. If I call my boss he will charge you more”… charge me more as if $585 cash was already a discount?? We handed “the employee” the wrong amount and then reviewed our bank statement to make sure we got the right amount out.. I then ran to the car to check out envelope. When I came back “the employee” said I accused him of stealing and tried to start a verbal argument with me to which I said I’m not doing this we JUST want our car. He left to get it and then called us stupid and told us to watch what we say in a threatening tone. This place is insanely dangerous and a scam!! I had to have my boyfriend stand with me because I felt genuinely scared of what this man might do.

The guy working here was incredibly rude and condescending. He called my friend and I stupid, he made us feel unsafe and was extremely unprofessional. This is not a safe business, especially for women.

No. Im not upset because you towed away my truck. Im upset because you are abusive with the amount of money you charge. And yes, you have the right to put a rate of your like being a private owned company. I accept I made a mistake. I parked in the yellow stripped lines area at the Paramount home depot. I that it was ok for me to do that. I thoght Home depot allowed customers to park there if you were off loading or uploading merchandise. Today, I was told by the homedepot personal that you have to stay in the vehicle to offload or uploading it . Anyways, you charged me $535. I just want to let you know that This amount is excessively high and is an abuse of power. Its an amount out of proportion for the violation that I incurred. You charge a lot just because. . Because you know you have the people by theire balls. What other options do we as "customers" have? You had my truck in a garage that I would no be able to get unless I pay what you decide to charge. With no law to regulate your rates, you feel you aee entitled abuse people. Please reconsider your rates. People make mistakes and you dont need to take advantage of them. I believe $ 250 would have been more than enough. Overcharging people will make you more rich but will give you no peace of mind with God. I know you will say at the end "thank you for doing business with us". Just know that you are making fun of people when you say that because I did not choose you as provider. Your company was imposed to me by home depot to handle my business. And you know people don't want to do this kind of business with anybody. I wish the government regulated your rates. One last word. I believe the security guy who pointed a finger on me, gets some comission or money from you. He was there when I parked and he saw me and didnt bother in warning me of the violation (there are no signes posted though). Like I said at the beginning, I didnt think I was doing anything wrong. The security guy desapeared from me when I got out of the homedepot. Later, like 45 min later I found him. He is the one who gave me the information on the budget towing. He had your number. So he acts in cahoots with you...obviously He could've been more nice about it with me. Anyways, Im 62, handicapped and on disability. Thats why I alway parked there. Its closest to the store. My left leg has 2 steel plates and 14 screws and an autoimmune disease. I guess makes no dierence in the matter to you. Thank you for not keeping my truck over the weekend and making my experience more painful. God bless you.

The most awesome experience. The young man whos name is VARIAN is the most nonchalant driver i have ever met. He is a true professional and does the job without complaining or blinking and eye. I lost all of my keys to my truck, which was parked on the street. AAA WHO I HAVE HAD FOR OVER 30 YEARS COULD NOT HELP WITH MOVING MY LIFTED TRUCK. I was livid and I decided that I would call the only person i knew that could handle the job. The SUPERMAN of towing, VARIAN. He came calm, cool and collected and figured out a way to tow my truck to her shop. I am using him as my permanent tow guy. I canceled AAA.

This company gave me the best service I’ve ever had from any other company. From start to finish… the professionalism they provided was amazing and unmatched. I recommend this company to anyone looking for towing services/assistance in the Los Angeles County areas (and beyond). I have a strong feeling that you will NOT be disappointed.

I just parked my car to take my groceries and my newborn baby out the car. I went in the house to put my newborn down and the second I came out and I see my car on the latch. The man in the car said I'm legally park, but I only parked there to take my stuff inside. I was going to park on the street after I get all my stuff. And I asked if I can get my newborn bag and my wallet and he just drove off with my car. He said I can give him $200 to get my car off the latch. My kids start school and I don't have no money so I have to raise $400 to get my car.

Very efficient service. Ordered it at 9:02am & he got here by 9:14am. I definitely recommend this towing company. My driver Michael was very nice as well and had great taste in music so the drive was enjoyable.

Very professional and quick service. Called dispatch and within the same hour I had my truck moved to my shop.

This company allows their drivers and people answering their phones to violate your rights. Drivers are condensing. And predators circulating your community to over charge you and not let you use your credit card to pay after they have bullied you, to take your car of you don't pay. Tow truck driver claimed he was manager and that he new the law. He failed to give us a receipt. He wouldn't give us his permit number to verify he wa legit. Claiming he didn't have t. When I called the office since driver didn't want to give us his credibility info the office Said pretty much do what he says or they would take car. Both employees carried a chip on there shoulders...please be aware amd know your rights

My girlfriend's car got towed by this company without a reason. They gave us 3 different stories, each of them proved wrong. First Budget Towing said LAPD reported the car as illegally parked. Called LAPD and they said no such thing happened and it was privately towed. Budget Towing then said it was reported by one of the businesses in the lot. The only business opened during the 6 hours it was parked was pizza hut. I spoke with several managers including the one on duty the night it was towed and they all said that they don't report vehicles to be towed. Budget Towing then said it was the property manager that called it in. I called the property manager and she said they didnt report it either. Budget Towing is a predatory tow company. They will find a vehicle parked where one of their signs are and tow it regardless of cause. They will tow it on a Friday so its difficult to pick up without fees accruing over the weekend and good luck getting ahold of a manager on the weekend. To top it all off their tow yard was 13 miles away from where it was towed which is outside the legal 10 miles it's supposed to be. This is NOT a tow company. These are crooks who will hold your car hostage without a legitimate reason until you you pay their expensive fee. Edit: It was not parked in a fire lane. It was parked in a business parking lot perfectly between the lines, nowhere near a fire lane. This is now the FOURTH different story. And as I stated before, I spoke with Liz the property manager myself at HR property management. She said that no one called anything in to be towed that weekend.

Place is very shady and I don’t know how it’s able to operate under California laws.. Car was towed at 11:30pm. I called and was informed it would be around $500 but if I wait until later in the day I can save upwards to $100.. I arrive after 12pm and they still tacked on $100 because now they said after 12pm is considered the next day.. These people are frauds and hide their faces behind a screen door just like a shady business..

Elliot and Darwin were extremely helpful in the process of towing my car. They were polite, careful and strategic. Dino called me to make sure the process went smooth and ensured my car was in good hands as it was being towed. Highly recommend. They were a pleasure to work with.

Although overall I'm not particularly enthusiastic over this service, which nevertheless AAA sends to you all the time, if you get Sergio you are definitely in luck! I've had him twice in the past couple of years, as I'm broke as hell right now and have to drive a very old car. He's kind and helpful and gives amazing service, goes far beyond what he needs to. As a middle-aged woman on my own, I appreciate someone in the automotive service industry who doesn't try to rip you off. If you have to use Budget, by all means try to get Sergio. I've had to use them before in the middle of the night, and although I was told it would take about 45 minutes,that guy took 2 hours to get there. I had given up and finally called a friend when the tow guy showed up, and then had the balls to say in a very sarcastic and rude voice that I should be grateful. Some people have to wait longer. I basically told him to go to hell and my friend took care of it. So when it comes to this place, it really depends on who you end up with.