What clients say about 10-4 Tow Of Long Beach in Long Beach (CA)
I needed a tow in Long Beach and 10-4 Tow delivered excellent service from start to finish.
The process was simple and stress-free.
The driver was professional, friendly, and very careful with my vehicle.
Fair pricing and highly recommended in the LB area.
I needed a Tow in Long Beach provided exceptional service from start to finish. The whole process was simple. The driver was professional, friendly, and extremely careful with my vehicle. Fair prices as well, I’d confidently recommend them to anyone in the LB area. A real smooth process in the midst of a stressful situation.
Tow Long Beach delivered exceptional service. The driver was courteous, careful, and very knowledgeable. They treated my car like their own. I’ll definitely call them again if I ever need help
Incredibly long waiting time. Every half hour they postponed it for another half hour. After four hours, the technician finally arrived. He tried to start the truck, did nothing, took the money, and left. Just a terrible company. Never use them. An extremely expensive way to waste time and money.
THIS IS THE MOST DISHONEST COMPANY EVER. I called for a tow in Long Beach ca. I was quoted $140 with a 90 minute ETA. 90 minutes turned into over 2 hours. I finally called to cancel the after being told the driver was 25 minutes away twice after the first 90 minute eta. I ended up calling another company who ended up being 10-4 towing as well under another name. 5 star towing and/or expedite towing. Once the driver showed up I had to flag him down. I received a call from 10-4 towing and asked them why they were calling because I cancelled their service to go with 5 star towing. That’s when I all made sense. They were all the same company. Not only are they the same company they doubled the price when the driver got here banking on my desperation after sitting for 4 hours for a tow. Per Berto, Rose and another representative they’re not being dishonest because they are a third party dispatcher for all the tow companies listed in Long Beach under different names.
Today I had problem with my car near highway and i called them and the customer service was really nice fast response and the driver arrived fast and was really helpful best service and very reasonable price thank you.
The lady who took my tow request was really professional and nice but they never arrived!
I requested a tow at 2pm and they said eta is 90min.
When I called at 3:30, they said eta is 60 min.
When I called at 4:30, they said eta is still 60 min!
It really delayed my plans, so I wouldn’t trust them again.
Booked a tow on Friday, gave CC info as deposit, was given ETA of 90-120’. Tow didn’t show up, and updates to that given provider were not possible via phone despite -15min on the line. Then was given option to book another one with ETA 120’, said yes. After 150’ called and was put on hold for 8’, hung up to call again and get real update, agents would put through on hold and wouldn’t even entertain further information. Ultimately gave up. The challenging thing is that the drivers seem to be sub contractors vs part of the company which makes communication difficult, close to impossible.
They went to try to start my semi truck with 1000 Amp cell phone size jumper and failed to ven witch jumper cables and the gasoline f350 could
Not start my truck
Even though i made sure i was clear enough to tell them i needed a big jumper over 2500 ams to start
So they still charged me 150 for labor when the job was not performed . Called customer service and very rude Indian guy did not let me talk and hung up on me
I ran out of gas on the freeway and they came to the rescue. They were quick, efficient, and charged me way less than others were asking for. I'll definitely use them next time I find myself in a pinch.
This company is nothing but amazing they came after two toy trucks couldn’t change my tire on the freeway because I have a special Lugnuts that require a deep socket Juan came and did absolutely amazing job it was polite explain me everything before he’s doing and he did a great job thank you guys again
Love you guys amazing give me a great deal Towing my car to the shop I was mentally with money he said I can pay back on Friday it was amazing for like friendly highly recommended thank you guys
Called at 3:35 pm, stuck on the side of the road. Got a quote for $29.95 pick up charge plus $7-10 a mile. The dispatcher said it will be between $135 and $185, but the final price is determined by the driver (???). So, 1 hour after the call, no sign of the tow truck driver. Called back to ask for the ETA and was told ~25 mins. One hour later the driver showed up with a child in the small truck cabin. 2 hours total of waiting time. Drove 14 miles to a repair shop, and then the driver started calling the manager to ask how much to charge. Then puts me on the phone with the said manager, and he tells me that it is going to be $235. When I questioned the charges, he said that I can pay $185 but I have to pay cash. I initially told the dispatcher that I only have $50 in cash and that I will be paying with a card. Then driver offer his "services" to drive me to an ATM. Google Ads paid services bring up the ratings of this company to 4+ stars. But please be aware that you will most likely be on the losing end with them.
P.S. The tow truck was nothing like their pictured vehicles - it was like a 40 y.o. Ford F-150 that will probably need to be towed itself very soon.
DO NOT USE THIS COMPANY. The lady who answered when I called said the total would be $50 and then an additional $60 if the guy needed special equipment to tow my car. The total ended up being $164. The guy did not need any special equipment to tow my car, nor did he know why I got that pricing from the lady on the phone. Please just be honest and up front about the pricing. Also took about an hour and half from the time I ended the call to come get my car. Guy who came to tow me was great and I wish I could give him 5 stars: very quick, nice, polite, and dealt with me after a pretty bad tire blowout. Will definitely not use this company EVER again even if I happen to get a flat in Long Beach again.
Absulotly outstanding service
I woker up this morning and my car wold not start
I called this company they gave me an ETA of 35-45 driver shoed up after 20 min
Diagnosed the problem and towed me to my mechanic.
The driver was professional
The truck was clean
I will definatly used them again in time of need
Higly recommanded
Called and said I needed my car towed to the dealership because the transmission was down, and they were at the top of the search thanks to an ad payment. So I called. They said they were sending a driver on over. An hour later I called back for an ETA, since they’re literally <2 miles away from my address. Oh, the driver is still over half an hour away and I didn’t specify that I needed the car delivered when they were still open. I said that they didn’t tell me “I’m sending a driver over” meant eventually. Apparently the snarky woman on the phone decided it was my fault for not asking for clarification before she hung up on me.
Embarrassingly unprofessional group. I’d be careful if you were considering them.
Oh, and they also estimated about $85 “ish” for the tow, which turned into over $140 by the time they finally got here. So they aren’t just rude, they’re crooks.
Was able to bring down the quote but my eta was 90 mins. 90 mins passed still no arrival. Called a 2nd time for a eta they said 20 mins . 20 mins passed still a no show. Called a 3rd time for eta they said 17 mins. 17 mins passed and still no arrival. They even put me on hold for a good 20 mins at some point while they were trying to get an eta. They still had the nerve to tell me that I would be charged a cancellation fee. I was waiting since 1ish pm and no one came here as waiting til 5pm til I called it quits. Careful with them could try to scam you
I had my car towed today and the person who’s name is Noe helped me with an incredible professionalism and knowledge!
I highly recommend Noe to people under such circumstances, he made everything possible and with easygoing!
Thank you Noe!
All the best
Giorgio Di Costanzo
I got stocked at middle of nowhere I tried to call many companies mehenna was the man he showed up very quick and he got me home with smooth ride . Thanks a lot for the service
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