Rich's Mobile Auto Repair in
Susanville (CA)

They were swamped but were willing to take a quick look at my car to get an idea of what was wrong. Very reasonable and helpful!

We recently experienced a car issue during our journey home just before the 4th of July holiday. Roughly 50 miles north of Susanville, the battery light popped on. When we reached Susanville, we were referred to Rich's Mobile Auto Repair. Upon arriving at Rich's shop, I'll be honest, we were a little skeptical at first 🫣 due to the location. But remember the old adage; "Don't judge a book by its cover". After speaking with Rich, he told us that he was pretty booked at the time and not sure if he could get to us, but would diagnose our vehicle to verify the suspected faulty alternator. Not only did he diagnose the vehicle, he sourced the only part available in town, pulled his technician off another job, and repaired our vehicle in under 2-hrs. The level of service was impressive. We can't thank Rich's enough for getting us back on the road in a timely manner.

Rich and his crew know what they're doing. They got me in right away. Fixed everything that was needed and were more than fair with the price for repairs. Trustworthy and polite.

I had a vehicle issue where I lost power, wouldn't restart without a jump, lights and gauges were going nuts. I figured either battery or alternator. After jumping the truck I drove to Rich's Repair where he was about to leave for lunch, but upon quick inspection he told me it's definitely a wheelbearing because the wheel was tilted. He said "yep, with that leaning wheel, I wouldn't drive it like that, that's ur problem ". After that I took my negative-camber tilting Ford to another shop and had a new Alternator put in it, and away I went! I don't know if that was deliberate deceit or what, but he must have thought I didn't have a clue about vehicles. The fact is, I could have put the alternator in myself but I was traveling with family, and didn't have my necessary tools. Big shout-out to Raul @ Auto World! He had the new alternator delivered and installed in 1 hour, I continued my trip, I'm back at home. Same wheels, bearing, wheel-sensors and camber! HEAD-UP!

We were traveling through Susanville on Monday 4-15-24. We encountered a transmission issue, called Riches to see they would be able to diagnose problem, then called tow company. The towing company couldn't get our car to Riches before closing time. Mark was great he waited for our car to get to shop before going home for the evening and assured us that they would check it out first thing in a.m. Unfortunately our transmission was ruined and would need to be replaced with a new unit. They checked it out without charging us for their time! I just want to commend Rich for hiring and running such an upstanding and courteous business, a true rarity today! Thank you!

Repairs were done when promised and and the price was more then fair. Kevin helped us he was professional, trustworthy, and friendly. Our family thanks you all. 5 🌟

My son was in town for a baseball tournament and his truck broke down on a Friday evening and one of the mechanics came out and fixed it on Saturday morning. Great service! Special thanks from an out of town family!

Over the top service!!! Driving from Washington state. Our 250 Ford pickup broke down. Rich went above and beyond to find the part and get us back on the road. He also stopped by as we packed up our trailer to make sure everything was going okay. We highly recommend Rich’s Mobil repair shop as a trustworthy, outstanding service and caring shop in Susanville CA.

Wonderful service. Very professional to work with. Rich and Mark went above and beyond to get my car back to me in a timely manner and fix other issues that I didn't even know about.

Kind and caring. Excellent customer service!!! Took care of my car''s issues quickly and efficiently. Knowledgeable with a good sense of humor. Highly recommend!

Car overheated in Susanville and we stopped by and they were insanely nice and helped us out right away. Rich was a great funny guy and kept our panic subsided. He got our car moving for the long drive to Oregon!

Rich is a great and affordable repair guy. But Brain who tows to Richs shop is a bad guy to Rich. Blocked his business with my truck and trailer. Then took his time to come back to move truck and trailer. Brian is jealous of Rich.

My car was overheating while driving through Susanville on a road trip. We had to leave the car overnight because the part I needed (new radiator) was being delivered from afar. Rich fit us into his busy schedule and fixed the problem first thing the next morning. Quick, friendly, honest service.

Best mechanic I have ever dealt with. He finds the problem really quickly and gets it fixed. He doesn't overcharge or treat you like your stupid. Absolutely amazing guy.

Stopped in on a road trip with brake issues, left it overnight and replaced the next morning. They gave a price breakdown of everything and did a great job. Super nice people would go back.

Great service!! Traveling through, broke down. Rich addressed the problem and did everything he could to get me on my way, at a more than fair price. Highly recommended!!

This place is a scam. This guy charged us almost $600 for fixing our 4 wheel drive and replacing our alternator in our Toyota Sequoia, and he didn't do either repair. We have proof, because we just had the alternator replaced today at Susanville Truck and Auto electric. When we took the old alternator into napa and it was the same exact one that we did ourselves in July (the serial numbers identified it as a match to ours), we knew Rich's lied when he said he replaced it few weeks ago, when he had our truck for over a week. Since the 4 wheel is still not working, it's safe to assume he lied about that, also. You can not trust him, he bold faced lied to my husband's face when he directly asked about the alternator.

Broke down out of Susanville on a family vacation. Towed in to Rich’s shop. Rich runs an organized shop. He identified the issue and got us back on the road for a fair price of labor & parts.

Installed 2 new wheel bearings and a new rotor in a timely manner for me on our way through heading to Arizona. Was fair and honest, would definitely recommend him for any repairs. Thanks again!

My daughter and I were on out way to Las Vegas and our truck broke down. They had us back on the road in no time and went out of there way to made sure we would make it, and also helped us unhitch and rehitch our u-haul trailor, not to mention they did there best to save us money. Two very professional, honest and caring gentlemen. We were blessed to find them. Thanks guys👍😊

Rich and Mark were absolutely awesome! We were going to have some work done on our pick up as we were traveling through. Rich was very prompt to get us in. Rather than having our truck repaired we decided to buy another truck. Rich was kind enough to inspect the truck for us and then helped to transfer our auxiliary tank and tool box over to the new one as well as change out the transmission fluid and coolant. He took his time away from another job so he could get us back on the road again. We can't say enough good about their courteous customer service! We would go out of my way to have him service any vehicle any day.

Rich has been taking care of me and my 2002 Pontiac Grand Prix for the last 10 years. And and she is still going strong. He always has given me the bad news straight up. And when are we short on cash, he was willing to make a trade that enabled me to get the repair done. He is a small town business man with a heart. I would not take my old, old car anywhere else.

Might be one of the last truly honest auto repair shops. Rich is affable, clearly explains any problems, and not condescending nor patronizing to female clients. Just moved to Susanville area and am so pleased to having found a mechanic I can trust.

Rich and Mark are the best! I sent a friend to pick up a vehicle in Seattle Washington and he was having issues while heading south. I found Rich’s Mobile Auto on Google and called ahead. They were the best. Solved the problem while my friend waited. Serviced the issue and the truck is running much better. They made recommendations to do when he gets it back to Dallas. Thanks again. All the best in the years to come.

Brought my Duramax to Rich. Was running like it has no guts. He did a few filters that were missed on regular maintenance by other mechanic. Truck runs like new. Great mechanic.

Rich is awesome! My son is attending college in Susanville and his truck broke down. Rich had his truck done and running in the same day. He is trustworthy and gets the job done!

I had to drive up to susanville for work, unfortunately ended up in a snow bank on the way. Bumper damage needed attention and Rich was a life saver! Fixed the bumper quickly and got me back on the road!!! Can't thank them enough!