Always fantastic, friendly service. Great prices. Lincoln helped find the right part. Jonathon helped with installation. Again, fantastic service. Thank you O’Reilly’s for always being there to help. I highly recommend O’Reillys in Susanville, CA.
Went to buy an alternator. The guy tested it and said it's good. Looked at our batteries and we had a loose connection. He tightened it and all is good. They have always been helpful. Thx soooo much.
So grateful for the helpful staff! Josh & Jonathon went above and beyond to help get us back on the road in a jiffy. We called in prior to arriving... showed up right at closing time and they helped us without making us feel bad or pressured about the time. So incredibly grateful! Thanks guys! We love O'Reilly!
So grateful for the wonderful customer service I received here!! I unknowingly had my battery installed improperly 3 weeks ago and it caused it to arch. I pulled into O’Reilly’s and they helped swap everything out. I would’ve been stranded with my 1 year old if it wasn’t for them helping me.
Bought a battery from a Las vegas store 1.5 years ago. Battery went out, came into the susanville location and Bob helped me. Not only did he look up my warranty and help me get the battery at no cost under warranty he also came and installed the new battery in the parking lot. Great service would never go to another auto parts store again. If you need help ask for Bob in the susanville O'Reilly.
Looked everywhere for a Nissan Maxima lower control arm bushing and no one had but O'Reilly. Ordered it online for pickup and everything went smooth. Laken at the front counter was courteous and friendly. Definitely will look to O'Reilly first if I need anything in the future.
Best O'Reillys I've ever been in. Helpful knowledgeable staff, off they don't have it in stick usually can have it in by the end of the day. No complaints
I went to 6 different auto parts stores most of them couldn't find the electrical parts for my truck .Susanville O'Reilly had them in stock and there service was great. This will be my first stop for parts from now on.
The first time I went to the store, the employee share with me the different prices for cabin filters. He just chose one and charged me. However, when I went back for a coolant cap, the staff was friendly, he came out and checked to make sure it fit, which was super helpful.
Shout out of huge THANKS to Joshua at the Susanville store. I'm a 63 yo widow and don't have much help. Found out at an oil change that my air filter housing was missing screws. Went to town, and asked for help. Joshua made 3 trips to find the right fit. He didn't stop till he got it done. I truly appreciate the help and commitment he showed to customer satisfaction.
Most parts are available and the staff are incredibly helpful and knowledgeable. Cam was so great he recommended me to a local diesel mechanic that got my fire engine fixed in no time at all!!! Extremely thankful for his help!!!
I had and issue with the check engine light coming on.
They ran a diagnostic test for free.
The engine was ok.
The gas cap work ed it self loose and an emissions error/gas cap code came back.
Needless to say I'm a happy camper where my car is concerned.
So Orilley has really gone down hill on their customer service, I called to make sure they had the oil in stock Bob put me on hold to go see if they had the oil in stock, a few minutes later a young lady comes on the line and I informed her that Bob was helping me and he had gone to see if the oil I needed was in stock, she said that he is helping another customer. So I explained to her I wanted to make sure that the oil was in stock before I drive to town and she said it was in stock, then I asked if they price match and she said yes we do and I asked her do I need to bring a screen shot of the competitors price and she said no I’ll just look it up. So I make the drive over 30 miles round trip and grabbed the oil and Bob said that he would help me, when I brought up the price match he said what is the competitors price and I told him and he said that Orilley can’t match that and that they don’t price match oil, I told him I had just talked to the girl and she had said that they would match the price and he said that he was standing there and she had told me that they don’t match price on oils. I wouldn’t of made the trip knowing that I was going to pay the extra $10.00 a gallon price I was told that you price match, he said no that’s not what she said! It will be a cold day in hell before I step foot back in the Susanville,Ca Orilley store. By the way last month I was in Reno, Nv and Tractor Supply only had 2 gallons of oil in stock and I needed 3 gallons and it was at a great price so I went to the Orilleys and they price matched Tractor Supply.
Six people working, only two looking up parts and checking customers out. Stood in line for 5 minutes waiting to be checked out while 4 employees were bs'ing in the back behind the batteries. I could see them back there so i know they could see me standing and waiting......
I had all the helper bees come help. They are ALL wonderful!! In the end they couldn't fix my coolant leak but boy did they try!!! And try!! And try some more! My thanks goes out to ALL but especially Sabrina and her fiance ( Daniel; which doesnt work there) worked on it for over an hour!! Overall I made it home with thier help and expertise.
Thank you,
Sincere, Chevy owner that made a coolant mess in your parking lot
P.s. Power Couple of Susanville (Sabrina & Daniel)
These guys are beyond great. The entire staff was as kind, courteous and helpful as could be, and after 3 days in the parking lot replacing and checking every bit of the charging system, I'm in my way again after an employee here called someone and figured out that my problem was a missing fuse. Thank you guys, Robert, Rick, Austen, Sabrina...everyone for putting up with me so pleasantly. ☮️
I live out of town and twice someone here did not process my order right. Oh sure they were friendly enough but I would have thought that they could get an order right especially since I paid for it in advanced.
They are always helpful and accommodating. They listen and help when you're not sure. I have always had good success using them. If they don't have my part they get it pretty quickly
This is a hometown auto parts store! Over the years they have tried to help me and when they didn't have my parts in stock, ordered them for delivery the next day. Many of the parts I have purchased are obsolete and hard to find. I have always received the very best service from O'REILLY auto parts!
These guys are solid. They wrench all the time so they have valuable information to share when one comes in to buy a part that they want to replace on your own. Plus they discount Veterans.
We would like to express our thanks to the staff for all their help with our tyre issues on the 4th July and to the customer who also helped us make a temporary repair to our tyre. We managed to make it to Klamath falls.
Thank you
Steve & dawn, England
Customer service was great, I needed to change out my battery in my truck and then jump the new battery. I asked the employee that was working the counter if they had a jump box and he immediately went to grab it. The jump box ended up not having enough juice in it to get my truck going, so the employee helping me volunteered to use his personal vehicle. That kind of customer service is few and far between these days and I truly appreciate the extra effort. I have to appoligize for not thinking to get the employees name, but I'm pretty sure that all the employees at this O'Reilly's store would do the same thing to help someone out.
Absolutely helpful and knowledgeable. Loaned me a tool without payment as I was outside the door. Gave me great advise and earned another sale of another battery. These guys are the right fit for the job and I wouldn't mind paying a dollar more per item to ensure that they all get a boost in salary.
472-635 Johnstonville Rd, Susanville, CACar repair and maintenance service
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