What clients say about Walmart Auto Care Center in Hamilton (AL)
Paid for lifetime rotation and balance. Came back for my second rotation and they refused to do it due to “tread wear,” which was never disclosed when I bought the service. If you’re not going to honor what you sell, refund the money. Very disappointing.
Absolutely the worst auto center around. They do not care about you or what you paid for. They just want your money! Paid for lifetime rotation and balance with my tire installation, then when it come time for the second rotation they refused to rotate them. They stated that they were not enough tread left on them, yet at no point selling me the policy was it ever mentioned would there be some sort of tread wear requirement for me to continue to receive my rotation and balance services. Then I go to their website and on their website the only place that a tread requirement is even mentioned is if you are getting a tire repaired. Which is not the case…I just want what I freaking paid for…if all you was going to do was rotate them one time then you need to refund my other $40 for not honoring what I paid for…especially since you didn’t inform me of that on the policy before selling it to me, and your website even says, “Walmart does not inspect tires for safety.” Keep your end of your deal and I will keep mine! Do better!
Only had 2 of the tires I needed. I was at a Walmart that had 3. I asked if I could buy 2 where I was and 2 there. They said they would charge more for mounting and would not do the rotation and road warranty.
Call for appointment, get there an no appointment....
Couldn't find 2 tires i had called about an assured they arrived.
Told to keep left rear tire as spare..walked out to check progress and installer had NO IDEA I wanted that tire.
Had tires balanced and were worse after leaving. Took it back the next day and had then rebalanced and still shaking violently. Took vehicle to local shop and had then balanced and no more issues. Stay away from this place.
This place is by far the slowest place I've ever been to for changing tires while I was there the employees spent more time out in the parking lot or on there cell phones to do work they were two people doing one job instead of each one doing separate jobs it was ridiculous I will find a better place from now on to have a tire changed
I went in for a pit crew oil change, 20-30 minutes oil change. I waited for over 2 hours for the oil change, after I bought groceries! I would recommend getting your oil changed anywhere else. Paying more is better than letting all your groceries spoil while waiting for them.
Just save yourself time and go somewhere else. Don’t even think oh I’ll get it done here because I have shopping to do because you’ll just wind up sitting for another hour in or more after already spending an hour shopping. My car has been moved two times, I’ve been here for 2 1/2 hours for them to come and speak to me two different time and then let me know after 2 1/2 hours that they were finally starting my oil change after my car has been inside the shop for an hour now. Every person currently here waiting with me is 100% in agreement that this is absolutely ridiculous and unacceptable. Will not be returning to this location.
Everything was essentially great except the smell of oil/gas/diesel fuel smell left in my car. I almost turned around in the parking lot to go in and say something but thought differently. I imagine if you work in it, it would be hard not to smell like it. Rolled the windows down a little bit and the smell was gone in a couple of days.
Did not have our tire size.
Then said they couldn't order 285's.
A waste of gas and our time to go there.
They could have told us when we made the appointment.
Pulled up needing two front oddball size tires. Luckily had them in stock and Kyle and Caleb helped out so much. My cars lowered and they even used the floor jack to not mess up from front end of my car. Thank you guys so much.
Better make an appointment if you want tires put on. Booked out every day. 3-4 bays empty and all the Technicians hanging out having a good ole time. Wonder how many tire sales are missed out on...
Staff was professional and nice. The mechanic on duty was experienced as evidence by, explained the warranty and all the extras, put on 4 new tires in less than an hour and a professional and quick check out and I was on my way
I have always bought tires through walmart.com and get them shipped to Hamilton Alabama. A couple of years ago one of the tire techs cross threaded one of the lug nuts and broke the wheel stud. For two years they were fine with continuing rotation and balancing the tires. All of the sudden after two years they decided they could no longer rotate and balance the side with the broken wheel stud even though they did it. Note to self, they break something, turn it in. Other than the $75 I'm out for parts and labor, I will still use them.
Hamilton Walmarts auto care has not been helpful yet. Everytime I have attempted to get any service done they say they are too busy and I'll have to try the next day.
Got four new tires put on my wife Kia Soul today they were fast at getting them put on they did a good job on putting them on and the cost was very reasonable I've give them a 5 stars will use again if the occasion arise
Went to the auto center on 12/20/19 to have a high mileage oil change done. While waiting in line workers were yelling about how their cashier wasn’t in the auto center and were telling people to go to another cashier not in auto center then when they got to me the worker asked me about my car and as I was telling them the information they interrupted me to answer another workers question and then said “what did you say?” And I had to repeat myself so zero stars for customer service. The wait for the oil change was what I expected for Walmart but then I get home and park and when I go to warm up my car for work I saw a puddle under my car and my oil plug. On the SAME day I had my oil changed. Will NEVER go back to Hamilton Walmart Auto-center again since I’m now going to have to jack my car up to put the oil plug back on and buy more oil. Save yourself the trouble and go somewhere else.
Wal-Mart in Hamilton al your auto center and customer service lady that worked Sunday July the about 4:30 or so totally awesome. We had a flat on our route thur. The young guy I didn't get his name he was a pleasant young man very helpful along with the nice lady working Custer service together they for me in an out as quickly as as possible so We could continue on our mishap adventure
They were extremely cheaper than the first place I went to. They were very polite and respectful. I had to have a new tire. I thought it was going to be at least be an hour, i got what I needed took about 10 min. I went back to tire center sat down in the bench and they called my name. 10 min!!! 😀😀😀
Parked outside one of the bays, sat there five minutes, no one checked on me. I parked and walked into the customer area, customers are standing around, the door alarm is buzzing, no employees in sight. I'm heading somewhere else.
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