What clients say about Lamb Motors Inc. in Hamilton (AL)
The whole experience started out very good. I spoke with Bryan on the phone about a truck I was interested in. Very polite and answered all my questions. Even took it on a "test drive" with me on the phone to talk me through its performance. Then provided a video of the truck after the drive. All looked and sounded good. Was told this is strong truck! Decided to make the 2 hour trip to see the truck and test drive myself. Got there and Bryan was super helpful and told me to take the truck anywhere and for as long as I wanted. No pressure! So I did, and everything was great. Truck was nice, clean, and ran the way I expected it to run. No smells, leaks, noises, or anything that would have brought up a concern. A couple of minor things were broken/missing (front bumper cover, window switch, motor hose connector, skid plate, and air filter) and he fixed all of them except the skid plate and air filter. Was told his shop guy would find one before I picked the car up the next day, but they did not. Told Bryan I would be back the next morning at 8am to make a deal. I had to wait over an hour for the finance guy to show up. Then "other stuff" started happening and I was left just sitting in the office waiting for almost another hour to purchase the truck. Finally they came back in and did paperwork and bought truck. Bryan told me all the fluids were checked and I was good to go and enjoy the truck!
Less than a week later, the truck starts to "hard shift" on me. Believing it was the adaptive learning transmission just learning a new driver I didn't think much of it. Then driving down interstate and the truck starts to "shudder" with the rumble strip feeling. I knew this was either the torque converter or the CDF clutch on the transmission due to my experience with a previous truck I owned. A WEEK LATER! So I called Bryan to discuss and see what they were going to do about it. I was told I needed to buy a warranty (which I was never offered one at time of purchase, so didn't know they sold them) and wait 30 days and then just make a claim. I pushed back and he just told me I had to talk to his shop manager. So I did, for days we went back and forth and to be honest, the shop manager John, was the best part of this experience!!! He and I talked and came up with a few small things I could do, which I did at my expense, only for the problems to continue for another week now. When I told John they needed to stand behind their product and even though I did not buy a warranty (again not offered one at time of purchase) they should be willing to fix the issues due to there being a decorum in respectable companies!! He agreed and said he would talk to his bosses and hopefully get me in to the shop and get my issues resolved. This DID NOT happen. In fact, John called me back and I was told "sorry we are not going to do anything, but to just put some shudder fix additive into the transmission and hopefully that will take care of it". NOTHING more than a band aid!! This may help but will not fix any real issues!!!
I texted Bryan to call me back so we could discuss further and was told he would return my call as soon as he could. I have not heard back from him!!
Needless to say I am very disappointed that I made a 4hr round trip to purchase a $25K truck and be told all was good with it and it was a strong truck only for it to have major transmission issues less than a week later!!!!!!! and be blown off by Bryan and Lamb Motor ownership!!! Now I have to find a way to pay for something that Lamb Motors should be fixing due to either they already knew the transmission was messed up and didn't disclose it OR simply being a ethical company that stands behind their products they sell and within such a short amount of time fix issues that come up!!!!!!! VERY DISAPPOINTED!!!!!
great place. traveling from Florida to Arkansas. truck started acting up. vibrating bad. Friday at 4 pm. rolled into Lambs and they had us on the road in 1 hour. the price was very fair and the people were very nice and helpful. thank you so much.
I broke down on the road back in August, They were very helpful, towed my 06 Chrysler Pacifica to his shop, they traded my car for a 2020 Dodge Caravan, I was very happy and excited, NOW, here it is just November I am haven problems with my car, So all the sudden something wrong with the warranty, if I got make payments and get my car fix, I will not be making payments, they come get it, I really don’t care…not even trying to give me a replacement car or nothing, I am very disappointed now, because they stop communicating with me, Just know two can play games, I play Fair Though
My car got towed here and it sat for a few days . The office ladies were extremely helpful and sweet and my car was kept safe and locked up behind gate, everyone there was of great help!! Thank u so much
I can’t believe people leave good reviews for this place. Just bought a car from there 2 months ago everything has started to fall apart on my car no worries bc we have warranty right? No we get told warranty doesn’t cover AFTER they fixed what was wrong then accused me of wrecking my car that I’ve only had for 2 months! So we had to pay out of pocket when they should’ve ran that by us first that warranty wasn’t going to cover it and every car they sell is wrecked! There’s no dents, no scratches or anything and they claim I wrecked my car. I would never recommend this place to anyone and I’ll never do business here again I knew better when I did. What happened is they fixed it long enough for me to make it home in it and then scammed us out of money when things they didn’t fix broke. They put the wrong size head lights in my car so they fell out last month I had to replace them, my ball joint broke 3x til I just eventually replaced the whole thing then the rest of the car just started going down hill. It’s a money pit not to mention whoever worked on my car definitely smoked in it so now I got to get that smell out. This place is not worth it I was wondering why they were on me so hard about getting this particular car when I picked out 3 other ones! Like I said DONT DO BUSINESS HERE
I was on the hunt for a reliable pre-owned vehicle and came across Lamb Motors. Their extensive inventory caught my eye, and I decided to give them a visit. the team was welcoming and attentive. They listened to my needs and guided me through various options without any pressure. I ended up purchasing a 2016 Buick Enclave Premium FWD. I highly recommend Lamb Motors to anyone in search of a quality vehicle.
Got a 2008 fj cruiser from them on 03-12/25. Bryan, and Dwight wasted no time getting me the best deal possible on it. They went above and beyond for financing options. They had just gotten the car from another dealer and parked it. A few issues came up with misfires and VCS no fault on their part as it is a used vehicle. No codes were on during the test drive. Lambs motors have been very professional in getting it fixed for me in a timely manner, and Bryan promised they would fix any of the issues going on with it due to engine codes. Their mechanics have went above, and beyond trying to help get the vehicle back up to top notch shape. I’d give them 10 stars for the customer service they have provided. It is nice to have a used car dealership that stands behind their word, and cares about their customers to ensure they have a dependable vehicle for their family’s.
Sold me a hunk of junk. Broke down before my first payment then talked my price down and so didn’t install a warranty.
They won’t see me again. I promise that!
My truck is now gonna cost about $3,400-3,600 to fix the motor. Absolutely ridiculous.
Shop elsewhere folks!
Lamb Motors towed our car after an accident. They were extremely nice, let me know info with insurance I wouldn’t have known, and we easily were able to get our items out of our vehicle before insurance took over. If we need a tow again, I would definitely use them!
Thanks Bryan for getting my mom, Mrs. Betty Hallman in her new car! Great sales and great customer service. Great place to get a nice car and good shape. Need a new/used car, get in touch with Bryan at Lamb Moters Inc.
Purchased a Ranger that was hit in the front, I knew all this because I ran the vin and found it with the damaged pictures. Now I knew this but the problem was their rebuild could have gotten us seriously hurt or worse!
They replaced the tire with a tire made in 2004, yeah Lamb tires have date codes!!!
There were 8 bolts that were hand tight one of them was a nylock nut on the freaking upper arm!!! Are you kidding me Lamb tell your mechanics to check their work!! You’re going to get someone seriously hurt!!!!
The 19 year old tire blew out and caused $8000 in damage!!!
I would wouldn't even give a one but, they don't have ,0".. Not so welcoming. No one came out to greet you. I wanted to purchase the Escalade Truck. So we took our money somewhere else and purchased one even better.
Run the VIN on anything these guys are selling. I'm looking for a decent, well maintained truck. Saw a candidate on their lot, ran the VIN... Was a rebuild job, and the interior looked like pigs had lived in it. The clean up was a good job... but the cover up isn't. Should be a $5-7 thousand dollar truck, but they want $13K. They are hoping for a sucker to come in and finance it, then find out a couple of years later it has a rebuilt title. Because no cash buyer is going to drop retail value on a truck, only to be handed a REBUILT/SALVAGE Title. And if you are in an accident, that's just money thrown in the gutter.
The saying "Buyer Beware" because of guys like this. So BEWARE.
They offered an excellent price for a vehicle I wanted and they were very accommodating for me to drive 4 1/2 hours to get my rental returned and then pick me up an hour from their lot. They went above and beyond normal expectations from a used car lot, so I’m very happy with and appreciative of Lamb Motors!
Okay two days later the truck broke down on my way out of state for work. I was left without a vehicle and had to put the truck in the shop and cost me over $1700. I contacted lamb motors and they didn’t care. They didn’t even offer to help. When I made the purchase I asked about a warrant and Ellis told me to call back in 2 weeks and he would set it up for me. Now I know what happened, he was trying to keep the monthly payments low to make his sale so he didn’t include a warranty in my loan which screwed me. I feel cheated and lied to. They didn’t care that the truck they sold me caught on fire and cost me over $1700.
They have lots of nice cars, high mileage on many, some lower mileage but all were nice vehicles.
Ran my credit..
795.. not great I know. But.. Wanted 1500 - 2000 down??
Got a letter of denial.
Their credit people said they couldn't prove my first mortgage.
Not enough high credit on my credit cards.
No proof of current mortgage.
(I don't have a mortgage)
So if you own your home, pay off credit cards monthly. Or your first mortgage was 1st National (nothing against 1st National) Just that it is in the same town and they could not find it. (Their internet was out several hours the day we went could have been the reason, but I don't think it was actually the reason)
Unless you're deep in debt or have cash to buy in full, look elsewhere.
(I could have paid cash but didn't want to, I was checking it out for my granddaughter who said she'd make the payments). But they turned me down simply because I'm not in debt.
I haven't tried to borrow anything in many years, it may this way all the time, but it's crazy in my opinion.
I drove 2 hours to purchase an auto from Bryan who was chatty but vague or without knowledge concerning cars oil status, or lit up dash lights.
It was apparent Bryan and I were both looking at this auto for the first time.
I paid for auto in full with cash. Easy for all involved since I am from out of state. He caught his error in applying AL tax and we discussed the 5% tax that would be applied to the cost of auto.
Sign and sign and when he returns with my 51 dollars in change he gave me 50 dollars and did not to acknowledge his dishonest behavior.
So I go on my merry way in my new auto, that has no gas in the tank, dissecting every noise, jingle and newness. I made it back home 106 miles and as I am taking my daughter to school the following morning the oil light flashes and turn off engine now light screams at me and I can only be still until the light turns green.
Quickly we pull over and turn off engine. I purchase 1 quart of oil and pray no damage has been done.
No damage noted and a fresh oil change was all it needed.
The paperwork the dealer said would that a week to get to our Courthouse was there in 2 days but was short a check for the taxes I believed to be taking care of through them.
What was on the bill was a dealer service fee for 299.00.
What serve did he apply? No gas or oil service performed on the auto I purchased. I paid cash so there was no filing fees or such.
I will let you know his response to being a dishonest and greedy man that is ok with taking money from a single working mom with the financial responsibilities for a family of 7.
No response to my email of questions and expectations. But that is to be what it will be.
Have a lovely and safe weekend.
So far so good with my new Dodge Dart. Check engine light came on right after I got it, they repaired the issue and changed the oil free of charge. Friendly, and helped me find a way to get rolling again when I had little to nothing going for me. They always answer the phone and assure me things will be taken care of, and thus far, everything has. 5 stars!
Don’t trust this place. Bryan told me he MIGHT buy our vehicle we was wanting to trade in… which is fine he let us know that. But when I asked if the vehicle we was interested in had a salvage or rebuilt title, he left me on read and did not respond anymore.
Never buy a vehicle here. Purchased a 2016 f250 with a “clean” title. Had the title in hand stating it was clean. 3 days after had to replace all injectors cost was $12000. They said that it was not their fault and they would not cover it. Got the fuel tested and sent off to Ford. Said sugar was in the fuel. Kept the truck for 3 years and put over 25k into repairs. Went to trade it in and he offered me half of what the truck was valued at. Took it to a Ford dealer to trade in only to find out truck had a salvage title and had been flipped and completely rebuilt. Never buy here they’re all a bunch of crooks.
Bought a 2012 Volkswagen Routan SEL and am very pleased with it AND with the entire Sales & Customer Service I’ve experienced at Lamb Motors! Just a few minor things about the vehicle I saw needed to be fixed & they took care of it immediately before I ever even signed any paperwork, & at no extra charge! They even worked around my work schedule & had my vehicle delivered to my home AND with a full tank of gas! See Bryan, he’ll take good care of you! I know exactly where I’ll purchase my next vehicle! Thank you so much Bryan!!!! Thank you Lamb Motors!!!
We drove almost 4 hours to check out a Jeep. Brian was extremely helpful and accommodating with our questions before the drive. He is the most honest salesman that i have ever dealt with. He has very nice vehicles and he let the Jeep sell itself. Our Jeep was everything he claimed and better and the price was right. The finance department got us a better deal than we had with our own financing. Needless to say, we bought the Jeep and couldnt be happier with the staff and the vehicle. We will return for our next purchase.
We live near Hamilton Michigan
With Covid-19 the leased vehicles were not getting returned like they should have been. With that said the used vehicle market had slim picking. We had our minds set that we wanted to go south and find a salt free rust free vehicle as our current family vehicle was nearing 300,000 and has low oil pressure. We are familiar with and have friends near the Cullman Alabama area so that's where our search started. Because of the demand in used vehicles the car lots around us in Zeeland, Holland and Hudsonville had a price increase so when a vehicle that met our search requirements came from a car lot called Lamb and the price seemed to be where it would have been PRE Covid we were shocked. Normally I would be very hesitant to trust somebody I've never met. But every question we asked we received a detailed response and or video with detailed response. We made the decision to fly take a rental car and make the one hour drive to Hamilton Alabama and pick up our new vehicle from Lamb Motors. The owner of Lamb Motors said no need for a rental tell us what time your going to land and we will meet you at the airport. This was on August 8th 2020 it is now October 21st 2020 and our new Yukon made it to st. Ignace Michigan and met snow for the first time last weekend. We couldn't be happier with our decision and I am shocked to see that there is less than 5 star ratings on Google Maps for Lamb Motors.
Thank you once again for making our vehicle search simple.
While driving from NC to CA, my 26ft Uhaul flipped over right outside Hamilton, AL. The emergency response folks came as well as the AL State Troopers. They assigned Lamb Motors Premier 24hr Towing and Roadside Service to take care of the removal and security of the truck.
Not only did Lamb Motors take care of the truck but they took care of me and my family. At this very vulnerable time, they made us feel welcome and safe. They secured my belongs until I could get it taken care of. They directed us to a safe place to rest that night and eat. Talked to us about how to handle what was going on, gave us a ride and checked over my vehicle to be sure it was safe to drive. Fixed our flat tire and even gave pray before sending us on our way the next day.
They were professional and are experts in what they do. I will never forget the town of Hamilton because of Lamb Motors. Mr. Dwight Lamb is the nicest, most honest man you’ll ever meet. He will take care of you and you can belief he’ll do what he says. The people he has working there were all so nice. Thank you Ms. Sheryl and Mr. Michael. My daughter was so shook up by the accident but when we left there she was smiling and reassured. THANK YOU AND God Bless you all!! EXCELLENT SERVICE!
Had a relay issue with my freighter. Had to stay over night. Got there late so they gave me a loaner car to get to the motel. Very nice people. Had my truck running in less than 24hrs. Been driving it for a couple days now with no problems. The guys in the shop know what they are doing. Give them some respect. I think u..
I had an excellent experience with working with Bryan. Honest and straightforward guy, very patient and thorough in explaining the process and answering any question I had with the car I was purchasing. I would definitely do business with him again if the opportunity presents itself.
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