Bentley Cadillac in
Huntsville (AL)

I really was very disappointed that after Bentley had my car (2025 Cadillac lyric, 5k miles) for 2.5 days with a long list of problems, when I went to pick it up the service department couldn't find my ticket (was in wrong name) and the response on the ticket to 80% of my issues was "couldn't duplicate problem." Service tech wasnt there when I picked up, no one called to ask more questions while it was in service, no attention or communication from anyone. They did rotate the tires...which was not requested. Very very disappointing and frustrating.

Absolutely fantastic service and customer care! I am so grateful that I found my car there. Thank you for taking such good care of me and my car!

George Torres, is the sales person i meet at the dealership. He introduced him self and said to let him know if he could assist me and let me look around for awhile. It is nice to be able to window shop with out sales people being all up on you talking non stop. I let George know what I was interested in. He was patient with all the questions and very knowledgeable with what I asked about. If you're in the market. I would suggest you get with George Torres.

I had an appointment for an oil change. When I got there, I was kind of ignored by most of the service advisors. Finally John rounded the corner and assisted me. He was very respectful. The pricing was about what I expected plus they gave my car a wash.

Just bought a Cadillac Lyriq on Sat Feb 28th. My salesman, Ryan, was professional and helpful. Worked with me to get the payments where I wanted them. I'm very pleased with the sale and the treatment I received. I would highly recommend the team at Bentley. I love my new Caddy!

Excellent service. Really went above and beyond. The entire sales team was a pleasure to work with. George was exceptionally helpful, thoughtful and courteous. Top notch salesmen. I am so appreciate of all the staff who helped work the deal out and find the vehicle that worked for me. Can’t thank you enough!!

I took my car in on a Monday because a couple of things weren’t working correctly. When I put my car in reverse the screen showing the backup camera is completely dark. I was told they would need to keep it a couple of days. They kept it until Tuesday of the next week and basically told me there is nothing they can do to fix it. I also called many times requesting an update and could never speak to a person I had to leave a message on their voicemail which told me they would text me back. I didn’t get an answer every time but the couple I got said they would check the status and didn’t follow through and if they did the text said I might get my car back the next day. I didn’t get my car back until the following Tuesday with everything working with the same problems I took it in for. I am extremely unhappy with the service department at Bentley. I don’t like never being able to talk to a person, only receiving a text message and not each time I called. I would NOT recommend Bentley for service.

Morgan (Mo) and Hector are amazing! My car was checked quickly, my issue was rectified, and I got my car back detailed. I highly recommend the Bentley Cadillac Buick GMC service department!

our sales person was awesome. Miss kokinos also was thurman in her presentation of the vehicle. The young man that did the financing also did a great job. I’ll be back when i’m ready to purchase another vehicle.

Mo is great! She’s been helping us with any issues we have had (a couple recalls on GM, not the dealerships fault) and got us into a loaner car. The communication she has offered has been very helpful. She was able to order the parts and we are scheduled to go back in two weeks for the necessary repairs.

I would like to start of by saying thanks to my service advisor Heath Blasingame for keeping me an my wife informed on her 13 CtS V outstanding A+++++++++ job....next I would like to say thanks to the mechanic that work on my wife's car thank you you just don't no how much my wife is so happy her car is fixed! We both appreciate both people in this process...we will be back for future visits again outstanding job

The work I can appreciate but the waiting til the end of the day to contact my extended warranty company was not acceptable and very frustrating. At the end of the day the technician stayed over one night to make sure I was taken care of. That was very appreciated and I was able to travel as planned.

Great experience buying a truck from George Torres and the crew at Bentley. Matt and Alex are good guys as well, and they worked together and took great care of us. Everyone I met was friendly and professional, and I would recommend them to anyone. Thanks gents.

The experience my wife and I had at Bentley Automotive was far beyond any experience most people expect to have at a car dealership. Everyone was genuinely helpful and friendly. Especially Wayne Lurvey, Drew Joner and Sam. The atmosphere and people had the kind of energy that makes you feel as comfortable as possible. Bentley Automotive went above and beyond to get my wife in the Camaro she wanted. As well as several months later they stepped up and were there to help when we needed it without us even having to ask. We will without a doubt purchase our next vehicle from Bentley Automotive. If you’re looking for a vehicle at a fair price and want to be treated right. Head to Bentley Automotive Group.

Update 12-18-2025: "Mo Marzano makes it Right! I was contacted and she made a follow on appointment and the issues has been thoroughly addressed. Thank you Mo for all of your efforts and follow up; 12-18-2025". The customer service & Service reps were very nice at Bentley. However, the issue that I originally took my vehicle in for (more than once and paid thousands of dollars over the last 2 months) still exists. I don't understand how they missed that the issue was not resolved if they test drove it after it was serviced. I notified the service reps. Very disappointing. Not sure what my next steps are.

When I took my vehicle for a service recal to Bentley Cadillac on December 1. Moe was my Service Rep.she was very friendly, knowledgeable, and helpful, Mo made me feel at home. I appreciated her professionalism and enjoyed her service. Bentley Cadillac has a good lady with Moe in their ranks. Thank you Moe, you have 5 stars from me. I

I always have a good experience at Bentley. My Service Rep was Mo. She was excellent! She explained everything, she took time with me. She made sure I was comfortable, and my car was ready in the estimated time.

The Bentley team was on point. Ben S answered all questions & went above and beyond helping us after the purchase. Mark walked us through the paperwork patiently. The other members of the team had smiles & greetings throughout the day. Go Team Bentley⭐⭐⭐⭐⭐

We purchased a used vehicle for our son at Bentley. Kenny Duke helped us through the process with verve and professionalism along the way. The price was very fair and the post-sale care was top notch! Thanks Kenny and thanks Bentley!

George along with the dealership is the best ever. They were able to do all I asked to make the vehicle what I needed. For a women buying a car they made me feel comfortable as I could be in the purchase and information I needed. I would strongly recommend this dealership and most of all Recommend George as the salesman to work with!! Barbara Bull

Genuinely believe they attempt to perform quality diagnostics and maintenance. Busy place so may take some time to get your appointment but once they start working on your vehicle, they are pretty efficient. Had my Cadillac there for 4 maintenance issues and experience has always been solid. I do recommend their services based on my past personal experience.

Car buying is never fun but the team at Bentley did a nice job and made the experience as painless as possible.

Great place to buy. My Sales Associate was Joe Ferguson and he was great to work with. I have bought from Bentley before and Johnny Robert’s was my Sales Associate. He was also great and has since retired. Matt Sanders, Sales Manager and Butch Curtis, Finance Manager were equally awesome to work with. I’m telling you, this is a great place to buy your next vehicle. Call Joe Ferguson today, he’ll take care of you in finding your next new car.

Omg, I just purchased my first Cadillac!!! Every thing was amazing from beginning to end. I traveled from Kentucky to Alabama for my SUV. Let me tell you, I will make that trip again & again, I'm family now, lol.. The dealership made me feel welcomed & valued as a customer. If you need any recommendations look for Jay & Rahul. Rahul was my salesman & kept me informed throughout the process of getting me what I wanted. Rahul took his time and taught me all about the tech features of my vehicle & how to navigate the My Cadillac app. Visit to Bentley Cadillac was amazing!!

Rahuel helped us with our 2026 Vistiq. We absolutely love it. He was very friendly and if he didn’t know the answer to a question he was able to go get someone that did. We will be going back next year to trade in our other car and lease again with Rahuel. He made us feel comfortable and there was no pushy attitude or anything from him that was disingenuous. They took care of us and we will be back! We are Cadillac lifers! Thanks Rahuel!!

I left my car at the dealership for two weeks to have it inspected and to get the motor oil changed. After patiently waiting, I was disappointed to receive my car back damaged and with a low fuel level. I had previously explained to Heath how much this car means to me. When I called him for an explanation, he was unable to provide one. He asked me to bring the car back on Monday so that someone *might* be able to look at it. This experience has left me feeling like I can’t trust anyone these days. I no longer feel comfortable trusting this dealership with my vehicle and will have to take it elsewhere for repairs. After spending a significant amount of money and waiting two weeks, it’s incredibly frustrating to end up with a damaged car.

A great experience in the service department. I made an appointment on line and it wasn’t recognized in there system. But our advisor Hector Analista took the time out to get our new vehicle squeezed in and inspected. He took time to listen and make sure our concerns were addressed. A great asset to the company.