Tommy cannot be trusted. Horrible attitude and customer service. Responding to owner: This is my first review. I’m sorry my business partner left you a review also but honestly you do not deserve the 2 stars that we left you. I wouldn’t have bothered with a review if you didn’t sit here and called my business partner a liar in his review. Like I said in my review Tommy has a terrible attitude. When we walked in, there was a elderly man behind us so I held the door open for about 20/30 seconds for the elderly man to walk in. Tommy said “close my door, you’re letting my air out.” That is probably Why he did not want to get the vin number for my partner, because there’s no air outside?

Tony Hoang

09/08/2018 22:37:39

Excellent customer service and we were very surprised how inexpensive our new wheel was. Only 100.00. 5 years ago we were quoted 500.00 from various sources so thanks Paul and Tom. Chris @ Residential Air LLC

Chris Ward

12/03/2019 17:55:52

I have bought multiple parts here from headlights to fenders. Much cheaper prices than Autozone and comparable to online without having to do the shopping myself. Another shop told me I would have to replace the engine in my car so I bought it here where they gave me multiple options for a replacement engine. After giving them a deposit they brought the car into the shop and diagnosed it as something much more simple and cheap to repair. They gave me the whole deposit back and the names of a couple of repair shops that would do it cheaper than them. I will use them any time I have the chance or need.

Mike Wahoski

04/24/2019 15:15:43

Now these guys know how to treat a customer they're old school they greeted me at the door we shared a good conversation and they sold me a part that's simply good business

Jay.1

03/27/2022 02:07:34

I contacted Tommy 9/5/18 about a engine that they had. He told me that I can come take a look the next morning. I callled him the next morning to confirm the engine is ready for me to come look at. He told me it was ready. When we got there he directed me to the vehicle saying to take a look at it and he’ll be out shortly to crank it up. He came out 5 minutes later and told me the engine is sold and no longer available... I traveled 45 miles to get to the shop. This was a complete waste of time. I don’t understand how did someone purchase the engine from under me when I was the only customer at the shop? 5 minutes prior the engine was still available. Apparently if you’re in their yard looking at a part and someone calls they will sell it to someone else over the phone. I would not recommend this place to any friends of family. Complete waste of time. Stay away. Response to Owner: Everything I said before I completely true but he did tell me over the phone to look elsewhere but not because it might not be available when I made my decision. He said that after I asked for the VIN number of the vehicle to run a carfax on it. Instantly his attitude changed and began telling me how carfax won’t tell me anything or help in any way. He said “If you’re really that concern about it, maybe you should look elsewhere.” We ended our call with him knowing I was coming to look at it anyways(because I was going to Carfax it when I arrive) I’m am completely ok with first come first serve. If the engine was no longer available when we arrived. Why would Tommy tell us where to look and tell us to go look it over and he’ll crank it up shortly? Did he somehow forget he sold the engine when we walked in? I believe that would have been the first thing he said when we walked in, if that was the case. What happened in that 5 minutes when we walked in to him coming out to us?

The Other Side Landscaping

09/08/2018 23:15:49

I got a nail in my tire the first time I pulled in the parking lot! Be careful!

Casey Travis

02/06/2021 13:51:57

Good costumer service. Prices on the part are final and not open to negotiation which is a little turn down other than that good place to get car pieces

Hideky Ryuga

03/15/2018 03:02:21

They worked with me so I could get the parts I needed.

Douglas White

05/21/2023 01:21:35

This one is locally owned and operated, they have a wide variety of used parts.

Michael Hamilton

02/21/2023 12:16:43

Fast and friendly service! Was able to get a part and have it installed for about 1/3 the price of the dealership.

Ben Eubanks

08/17/2018 17:10:27

Great customer service if they don't have it he will help you find it

Jennifer Servin

01/28/2019 23:20:13

They were supper fast good quality work and fair prices

Cody Harris

11/02/2021 11:01:41

The absolute worst customer service experience that I have ever dealt with. Look somewhere else!!!

skooter ferrel

06/26/2020 13:22:48

Nice guys real helpful best salvage yard in Decatur AL and they do the work for you by taking parts off

Chase Ferguson

07/31/2020 16:26:41

Tom and Tommy are always very helpful in helping me find solutions for automotive repair needs.

John Covington

05/14/2021 16:26:49

Good people .. and they sell a few reconditioned cars and trucks. As well as used parts

cdm768cotton

06/11/2021 16:56:20

they supply wrong parts and then don’t want to help!! never again i would recommend taking your money and running from them!!

alexis almond

03/02/2020 22:22:19

Can't get nothing from Tom's if you ain't buying what he got. Not what you need. But what he says you need.

Dee Osborn

04/13/2020 01:06:11

Didn't care much for it they advertise you pick but they don't let you

David Mcghee

10/05/2021 01:15:45

Very excellent store......great people to

Rita Brown

05/11/2021 01:01:46

If it's GM and you can't find it anywhere Tom has 2.

Rusty Mizell

01/06/2022 17:25:05

Only called on the phone, but very good and helpful

Christopher Tackett

12/22/2020 15:04:02

Great place. Friendly staff.

natasha barker

10/21/2021 18:47:04

They didn't have what I needed but was very helpful and trying to help me find it

Douglas Swanson

10/02/2017 03:13:07

Friendly. Willing to help anyway they can!!!

Joey Borden

11/19/2019 21:23:09

Good prices,even better employees

Hamid Baraty

06/11/2019 21:25:57

Very nice and respectable people

Richard McCormick

03/22/2018 03:12:03

Tom's is your go to place for parts on older vehicles.

Michael Hamilton

11/12/2020 03:32:17

Friendly - Excellent service 👍

Francis Hughes

02/18/2020 11:44:24

Great courteous service

Mike Cox

03/07/2019 17:17:17

Address:	369 Old Hwy 24, Decatur, AL, United States
Phone:	+1 256-355-8672
Services:	Used auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 61 Reviews
ZIP Code:	35601
Open Hours:	8:00 AM - 5:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

Tom's Parts & Salvage JunkYard in Huntsville (AL)

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