I lost my car due to being in jail and with no local family I was unable to have someone get it while I was incarcerated, yet as soon as I was released from jail I called and said I was coming in to pay and after going to heck to raise and get 2k my car was still auction off ...The car was very sentimental being I got it from my dad passing && Inside the car were my dad's ashes and everything I own. This situation has broken my soul.

SheaShea Hawkins

05/15/2024 14:50:24

This is probably one of the biggest scam companies I've worked with. And definitely not by choice. They keep giving the run around and since when do you send a certified letter that cost 150. We never got the letter they charged me for. They are extremely rude on the phone. And they honestly don't care how they treat ppl.

Chelsia Strain

10/25/2023 21:23:16

They was easy to work with. And very helpful and friendly. And even tho my car was impounded it was fairly cheap to get out.

Mary Beth Wilbourn

02/13/2024 02:36:23

They don't even have a website where you can file a complaint, or anything about damages they caused to your car

Xavier Leslie

06/08/2024 21:18:19

This place is a joke. The lady that works there Is a tuff talker over the phone, but a punk in person 🤣

Tabitha Patakoti

07/01/2024 15:48:23

Extremely rude. I had one question and I was hung up on. 0 people skills and surrounded by misery, must be an awful life to lead. Praying they find peace and happiness but I’ll spend my money elsewhere. Call Mike’s or lapdog they have never been less than amazing.

Jennye Smith

08/07/2023 14:20:26

I can speak about my experience with this company and it was great. The lady at the front desk was super busy but she was professional. I appreciate the awesome customers service .

Zackary Bates

11/13/2023 18:21:30

Google search says they close at 7 p.m. but beware they actually close for service at 6:45 was told 6:45 by lady on phone. I arrived at 6:42 and the gentleman told me she had already left for the day. Luckily one gentleman was able to get ahold of her on the phone and verified that I had indeed arrived at 6:42 and I was able to get my automobile without having to pay and additional fee the next day.

Teresa Scott

07/25/2023 23:31:52

Most hateful un helpful and rudest employees I have ever met.. I can't stress enough to stay away from them.. I can only assume still in business because police inpound cars there..absolutely worst people to deal with on any way.. and any review that says other wise is fake and posted by employees themselves

Cindy Heck

10/05/2023 20:11:59

This was the best experience ever! I called on one day received a return call on the same day and was able to schedule my service for the next day. My POC was Frank he was the best ever....very professional and knew what he was doing.....if you are in the need of excellent service please consider this company and ask for Frank! Thank you for making this a great experience!

Leteria A Moses Waters

06/01/2022 20:17:43

They're not very friendly when it comes down to the black folks it's always an extra hurdle that you have to dealing with this Towing company a lot of misinformation the confusion comes in when Huntsville Police department's policy is a conflict of interest this company's word you cannot trustl. Huntsville Police department's policies are not State Law please do not use this company for any of your insurance needs they have other companies in the area that is better than this company

Kirk Scott

07/05/2023 19:37:29

BE AWARE!!!THIS COMPANY WILL STEAL YOUR PERSONAL BELONGINGS INCLUDING YOUR CREDIT CARDS BIRTH CERTIFICATE EVERY THING, AND TRY TO USE THEM WEEKLY FOR AN ASCORT SERVICE OR OTHER THINGS THEY WANT. THEY ARE UNDER FEDERAL INVESTIGATION AS I AM FROM FLORIDA THEY CROSSED STATE LINE WITH THEIR THIEFT. THEY ARE IN WITH THE POLICE OFFICERS. THEY STOLE EVER THING I OWNED. MY VEHICLE CAN BE REPLACED, BY MY PERSONAL BELONGINGS, IDENTITY CAN NOT. I WANT MY LIFE LONG BELONGINGS BACK FROM YOU AND THE POLICE OFFICERS WHO WHERE THROWING MY PANTIES IN THE AIR BY A FEMALE OFFICER WITHOUT A WARRANT BACK. PLEASE

Jennifer Dampier

10/14/2023 18:47:04

Their customer service is reflective of the etching that is present on the check-in ledge (see picture). It’s a disgrace that the Huntsville Police Department contracts with this company as they implement dishonest practices and their customer service is terrible. They are rude and uncooperative. They try everything in their power to keep your vehicle. They also make you sign a waiver to release them from liability of damages before ever even viewing your vehicle. I do not believe that if they were not contracted through the police department that they would have any customers, and the positive Google reviews seem like they are written by acquaintances of the company. BEWARE

Jastin Russell

04/15/2022 04:21:25

They are very rude and long story short, they will do everything they can to keep your car and take the most money they possibly can no matter the situation. Be careful if you ever unlucky enough to deal with this place, they know exactly what they are doing when they impound your car, they treat impounded car owners like dirt. It's not worth dealing with them at all, don't let them talk to you or treat you any kind of way, they are human just like you and me.

Grimey Official

12/22/2021 18:34:19

It seems to me the quality of their service is contingent to the reason your vehicle is being towed. My car was impounded. The next day I go to pick up the car but I’m unable to since it isn’t under my name. They tell me the owner has to send in a letter stating that they’re able to release the car to me and any damages to the car after leaving their garage has nothing to do with them. Understandable. Why when I finally get to see my car the bumper is hanging off, the tire axle is broken, and the driver’s door is unable to open fully. This place is a joke, completely unprofessional. I said what I said. It’s funny how they pick and choose what reviews to reply to. Look at the other reviews, I’m not one to take time out of my schedule to leave reviews on an establishment. But I have time for this place.

Tanaize Calixte

11/09/2021 13:48:26

I did not use this towing company intentionally. I was unfortunate enough to have parked in a lot where I did not see a no parking sign posted and they towed me. As a result of their towing I'm having to do a minimum of $900 worth of work to my vehicle so I'm not very pleased with them at all. When I arrived to claim my vehicle, because they had towed it just before midnight and I picked it up just after midnight, they charged me 2 days worth of storage on top of the fine. After this experience, I cannot think of any reason why I would call this company to tow a vehicle of mine when there are so many other good options.

Kim Edmunds

03/15/2021 13:03:25

My car was stolen from my apartment complex. It was recovered and impounded at roadside towing, These people have NO compassion for others, I was charged $205 to get my stolen car from them. Staff very unfriendly, I was driven to the back of the loyy to get my car, it had 2 flat tires and I was not even allowed to change the tires. I had to drive my car with flat tires outside the gate before doing anything to it. I just hope this same faith don't get them one day but if it does then they deserve it because of how they treat other people.

Tim Samples

12/12/2020 18:51:30

I reported them to the BBB and they told them they would sue me. I reported them to the Attorney General. They charged me $55 when Huntsville police said the fee was $35. I went to Lieutenant Johnson and he didn't know why? Huntsville police should never partner with crooks. BBB didn't want to give them an F. Don't use them.

Kimberly Ferguson

03/22/2021 01:24:23

Not open everyday but they charge storage fees per day. How can a place charge you when you don't have the ability to get your property from them. It's robbery

Brandon O'Neal

12/17/2022 03:54:05

Our truck was impounded from a lot with “ no parking” signs barely visible. We had dinner at Moe’s BBQ and were there less than an hour. We phoned the number on the sign at the lot and were told by Walter that we could only get our vehicle out by paying $185 cash. We Ubered to the location after getting $200 in cash from the atm, only to be told that they had no change. A cash only business should be able to make change. We were then told by Walter and his coworker that my husband and I could not ride together to get our truck. We advised them that we would not be separated. We rode with the driver (he didn’t wear a mask, which is a COVID-19 violation) while he drove in reverse the entire way to get our truck. We were then cursed at when we expressed how irritated we were with the the situation and their customer service. While I understand they “have a contract” with the parking lot we mistakenly parked in, they obviously enjoy taking advantage of out of towners. Sadly, we won’t be spending any future tourist dollars in Huntsville after this experience.

Sonja Beard

10/17/2020 03:32:00

Nicest group of people in the business!!! Wouldn't even think about using anyone else in the area!!!Fair prices and super friendly!!! And the blonde in the office is a sweetheart!! (Sorry I forget you're name) Mr.Bill was a true gentleman!

Elizabeth Angelicola

08/25/2017 18:48:27

I can never express how awesome this company is! I had a really difficult predicament and starting making phones calls as soon as I can to get a very difficult piece of equipment moved. The 1st call I made was to a really big company who I knew had the equipment to do this job for me,they completely turned it down. Second call was to Roadside . I spoke to the owner of the company Bobby Hall, after hearing the situation , he didn't turn it down , instead he asked where the equipment was and he drove out of his way to go take a look at it. Bobby Hall went above and beyond the call of duty for me in this situation and kept me informed of everything that was going on from start to finish. I can't give enough praise to him and his guys for getting this done . Thank you thank you thank you is all I can say! All the best to you Bobby!! Denise

Denise Osullivan

10/30/2015 13:57:52

I had a wreck and really needed someone fast, a man by the name is Dillon showed up quickly and he was very professional. He explained what he was going to do after asking me where I wanted it to go.

J. W.

06/30/2022 22:51:53

From my experience, Roadside Towing & Collision is a horrible business. One of their employees, by the last name of Bishop, put my car on the back of his truck at the scene of the accident, claiming he was only doing so to move it out of the way to gain access to the car he actually came to get. After loading it, his story changed. He refused to put my car down, despite the fact that I had already called Triple A & they were on the way to come get my car. He continued to say that as long as I came to the lot to pick my car up within 24 hours, it was free of charge. I called the business, once I got home, and the man that I spoke with(who claimed to be the owner) had, again, a different story. Once he started to inform me of the charges to get my car back, I told him that his employee said it would be free until the end of the 24 hour day. He called his employee on 3 way, and Mr. Bishop lied, once again, saying he properly informed me of the charges. After asking for his name as well, the man I was speaking with gave me the name "Jack Ass." That was his second time cursing at me through out the conversation, the first being him telling me I needed to "hop my ass in a car and come get my car." From another source, I learned that the owner's name is James Bepew. I'm unsure if the man that I spoke with actually was James Bepew, but one thing is for sure: this company was by far the worst in any category that I've ever come across.

Ileah Pope

07/10/2017 18:22:33

Father and Son and Grandson. They all were the perfect southern gentlemen. First a little backstory... We'd been left holding the bag. From out of state, we'd arranged to purchase and have a shed towed 75 miles away. The man we'd pre-arranged to pick it up who had already come and seen the job, priced it high...but didn't show at the time/date he had picked! The company he'd sent in his place just hemmed and hawed about how it couldn't be done, the third company came and joined the chorus of I can't for this reason or that. Then... we called Roadside Towing in Huntsville, AL. They just came and did the job. No complaining, no excuses, just plain hard work. I highly recommend this family team. They Will Get it DONE!

Michelle Evans (MichelleLOMtnMom)

02/16/2014 01:54:30

Very poor business practices. I say with full confidence that the workers here are inbred.

Bryan Golden

10/07/2023 03:36:30

I have full coverage insurance AND roadside assistance and they still made me pay and were jerks!

Donna Dickerson

10/07/2023 21:04:02

I was pulled over in my girls car that her uncle left her when he passed away can't prove owner ship I have paper work proving he left everything to me now they won't even let me get my property out of my car don't use these people they r the worst I mean worst place ever DONT USE THIS PLACE

Troy Sylvester

02/20/2023 23:25:09

Great people at Roadside Towing. I've used them twice. Once at work and another time for my personal vehicle. They are courteous, prompt, and affordable. If you need a tow call these guys first.

Edward Melendez

06/03/2016 12:36:06

I had a bad day at first dealing with my car being impounded because of my situation but these people here help me out alot and thank God for good people like these people are .The way I look at it it could have been alot worset.God bless you all.If you get into any trouble call roadside assistance.

Gardell Lance

09/01/2019 16:05:49

Address:	2327 N Memorial Pkwy SUITE D, Huntsville, AL, United States
Phone:	+1 256-533-0809
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 172 Reviews
ZIP Code:	35810
Open Hours:	7:00 AM - 7:00 PM
Popular times:	Mondays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		7:00 AM - 7:00 PM
Monday		7:00 AM - 7:00 PM
Sunday		Closed
Tuesday		7:00 AM - 7:00 PM
Saturday		7:00 AM - 7:00 PM
Thursday		7:00 AM - 7:00 PM
Wednesday		7:00 AM - 7:00 PM

Roadside Towing & Collision JunkYard in Huntsville (AL)

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