What clients say about NAPA Auto Parts - Sun Prairie in Sun Prairie (WI)
I drove my truck-with a recently jumped battery-into the parking lot leaving it idling just in case they didn't have my battery in stock. After finding they did, I asked if I could swap it right then and there in the parking lot. They said they'd do it for me! 15 minutes later, I was driving home on the new battery. Big thanks to Damien for the help!
I walked into the store with a battery from my wife's car. It had all the specifications and details on the battery. I put it on the counter and said, I needed a replacement battery. The clerk looked at the battery and ask me some questions about the car, which I answered. He asked me another question about the particular model of car, and I didn't know, but I said the battery is right here. In a very dismissive tone, he said, "So, you don't know which sub model it is." He was rude, and he made me feel stupid and bad.
After some uncomfortable talk and not being able to find the right battery, I left. With so many other choices, I will never walk into that store again.
They have a great selection of high quality parts. That's what's most important. However, the staff are very serious and offer limited guidance. They expect you to know the exact part that you need. It's not necessarily a bad thing if you know what you need, but the atmosphere certainly isn't approachable for those with less knowledge of parts. For example, they tried to special order an expensive $40 agricultural grade bearing for my very basic 4 cylinder car's idler belt pulley, but after I inquired about why multiple times, they finally said a normal bearing would work just fine and it happened to be in stock for $12. I feel like they were trying to upsell me and take advantage of my limited knowledge.
Very rude old white guy with a bread behind the counter shouts at me as I was walking in, "what do you want!" I was a applaud and taken back for a second, the other Napa employee and customer looks over at us as if something was wrong. The other employee glances at me then gets back work. I was dumb founded at the rude and customer no service provided.
Not ever going here again. Stay away from this place.
Absolutely amazing. They took the time & effort to find parts I needed. For some odd reason my 2012 car had 2013 parts on it that are significantly different size. If you need experienced staff that will make sure you have correct parts that are also friendly and organized that do A+ work, then this is the place for your auto needs. Highly recommend and will definitely go back
There was an increadably rude & disrespectful employee in the parking lot. I had a coupon for an oil change and based on the pictures added for this location I thought they did oil changes. Once I drove there I found the pictures are inaccurate for this location. I began attempting to locate a different Napa location when a Napa delivery driver came up telling me to get out of his way because he was busy. I attempted to tell him what I was looking for, thinking perhaps he could assist me, and he told me to just go down to Midas down the road, time is money & get out of his way because he has work to do and I was costing him money.
I visited this store at 5:30pm on February 20th 2015. There was a very nice employee who was extremely helpful. I was buying a battery and we started talking about installing them when he said that you always want to disconnect the positive terminal before disconnecting the negative. I told him that removing the positive terminal first is dangerous as touching the frame of the car with a tool while it is touching the positive terminal will short the battery and start a fire. He insisted he was an auto mechanic for 5 years and knew what he was talking about. He also claimed that a battery can quickly fail because a cell can "go acidic," I didn't mention to him that all car batteries are acidic if they are charged.
So much for 'NAPA Know How', this guy's terrible advice is going to get some amateur mechanic hurt
Website
