What clients say about Badger State Towing in Sun Prairie (WI)
This place needs to be investigated by the better business bureau. My car was held here twice unfortunately. But both times they didn’t answer the phone for me until their lot was closed so that they can charge me extra money. I’m sure I’m not the only person they do this too. This place needs to be investigated so they can loose their license to tow people cars off the streets. This place is a scam
I’m not sure of the gentleman’s name, but he picked up my mother’s 1988 dodge ram today, and he was EXCELLENT! He is very knowledgeable and resourceful! Thank you again, sir!
I would like to start this review by saying I posted the review on their Facebook as well, and they have BLOCKED my profile. I can view their page from a different profile, but not mine, even when their page is shared directly to me. A company silencing a customer who had a negative experience isn’t just unprofessional, it’s cruel. DO NOT give them your money. An apology could have prevented me from posting this on Google as well.
After my mom hit a deer on 10/30, her car was taken by Badger State Towing, the company the officer had on rotation. The next morning I called to confirm they had the car and spoke with S (will not put her name this time for her privacy), who was extremely helpful and told me she would prepare an estimate and call back. My mom went to the lot at 4907 Dutch Mill Drive while waiting, but I failed to tell her not to speak with anyone until we heard back from S.
At the lot, the general manager approached my mom and gave her an estimate of over $1,000 due to the “emergency call.” Since her car was totaled, my mom asked if they could just scrap it. He said they would, but only if she signed over the title and paid $400. She called me, and I called S to confirm. S immediately said my mom should not sign or pay anything yet because nothing had been approved on their end. She told me she'd speak with her boss and call back.
I relayed this to my mom and told her to wait. However, the general manager insisted that he was S’s boss and claimed she needed to follow what he said — even though S had just explained she was waiting for approval from someone else entirely. So already, something felt very off.
What made things worse is that the manager had allowed my mom to take a box of her belongings out of the totaled car before anything was finalized. Later, they treated this as if she had “taken” something without permission — even though he personally told her she could take it.
When she returned to the car she was borrowing, they suddenly backed a tow truck up behind her, blocking her in so she couldn’t leave. The general manager and another employee aggressively confronted her, yelling that because she took the box, she now had to sign the title over and pay the $400 immediately. My mom tried to explain she only took the box because he told her she could, and that she would gladly put the box back if it was an issue. He refused and continued escalating the situation, trying to intimidate her into paying on the spot.
We finally got the estimate back from S, but by that point my mom was cornered between two grown men, being pressured and yelled at as if she had done something wrong—when in reality she was simply waiting for the official call as instructed. She is a 5’2”, 56-year-old woman who had just been in an accident; the way they treated her was completely unnecessary and predatory.
Feeling trapped, my mom ended up paying the $400 so they would scrap the totaled vehicle. After taking her payment, they allowed her to retrieve the rest of her items—but they recorded her doing it, as if she were the one trying to take advantage of them, when it was clearly the other way around.
In the end, this entire situation was created by the general manager’s own lack of communication and aggressive behavior. What should have been a simple, straightforward process turned into them trapping and intimidating a woman who was simply trying to follow directions from their own office. S was wonderful, but the behavior of the general manager at 4907 Dutch Mill Drive was completely unacceptable, and I would never recommend this company to anyone—especially women who could easily be put in the same vulnerable position my mom was.
I blew a tire on the freeway around Sun Prairie just before 8 p.m. on a weeknight. Pulled into town and called Badger State Towing. Dispatcher took my information and said a road tech would be there within 20 to 30 minutes. Gene the road tech called 10 minutes later to say he was on his way, and 6 minutes after that, he was there. Gene did a great job. Didn't take long. Pulled off the flat tire, got the temporary tire, put it on and checked the tire pressure on it. Excellent service. On my way a half-hour after calling.
The person who came to my rescue, was timely,professional, polite, and personable! Wished my family a better Christmas eve and happy holiday! As I returned the sentiment we both smiled! Now that's service!
Had a truck go into the ditch on a snowy night. Had it pulled out to be towed to my house about 10 miles away. Tow truck driver told the police he didn't have time to take it to my destination, and he would drop it off at their yard and I could call the next day and it would be brought to my house. I understood, it was the first bad weather of the season. I went there the next day to pay the bill and was told that I couldn't pay the bill because it's my sons truck and I'm not the owner. The next chance we had to deal with it was Monday. I wasn't aware I was being charged $45 a day for it to be there. Two of those days, they're closed, so it wasn't even an option to get it out. Extra cost of $225 to me because the driver didn't have time to deliver it. They didn't believe me when I told them the driver told the police officer it would be delivered the next day but also couldn't answer why it was brought to their yard in the first place. $772 bill for a 10 mile tow. Word of caution. If their driver says he doesn't have time, tell him to make the time. I'm pretty disgusted with this whole situation and will likely never use Badger State Towing in the future.
Company called Finish Line showed up within one hour, did a fine job. Driver made me come out to his truck to pay, instead of at the door which was unusual but it's fine.
Very friendly service!!!! Appears service men appreciated their jobs and had a positive attitude!!! Which is hard to come by these days!!! Hopefully they are well paid for their jobs they both are keepers!!
Called Finish Line Towing and they were out to my house within 30 minutes and fixed the problem within another 30 minutes. Fast, clear communication and a fair price. 100% satisfied and would recommend them to anyone.
Brennan was very quick to arrive and changed my tire. He was very respectful and made me feel safe while he changed the tire. He was very kind and I really appreciated his help today.
Excellent service! They arrived earlier than I expected and the driver was friendly and extremely helpful. He actually attempted to start my vehicle with a jump before towing which I didn’t expect but appreciated greatly. He also offered to leave my keys in the drop box and fill out the service envelope for me at the auto repair shop where he dropped off my vehicle and he said that he would include his input on what we tried to do before the tow as well. It was a terrific experience and I would rate Finish Line Towing #1!
The driver never made connection with the place of business. The driver dropped my car in the service parking lot, left the keys in the vehicle, and never said anything. Later to see a text message from the driver. I'm not happy with the service I received
Ahead of schedule and very proficient. Car was parked in Walmart in a tough spot to access and totally without electrical. Jared used special tool to quickly put it in neutral out of bad spot and on the truck.
My car was completely dead so I called roadside assistance. Service was quick and very easy to manage from the time they would arrive until it was all complete. Quick battery charge and I was on my way, Peyton Was awesome
Fast, easy, and simple. They did the towing in under 30 minutes. And even tried to get a matching tire to see if they could change it immediately on the site.
My service was excellent. Very happy and pleased with the whole experience. Jimmy was wonderful. A special thanks to him for his knowledge and expertise. Also, my wait time was very short for him to arrive. Thank you again, I truly appreciate your service and help. Happy holiday!!!
I've never required a tow on the freeway and these guys were AWESOME! Safe, careful with my car and with me and my son in the tow truck. Michael was excellent.
The driver was very detailed orientated looked over my car before placing it on the bed made sure the car was properly secure and delivered it promptly to the location by the way if you use the service you will always be happy I'm glad I did
Helped me when I had a weird truck issue. Good service and when I had questions they had no problem answering. Hopefully I’m not in the same situation again, however, if I am I’ll give Badger a call.
Amazing reliable tow service.
Joe at Badger State Towing and Badger State Towing is a Very Honorably, strong reliable business. Joe partially being present during the recovery of Our Family Members vehicle that was taken with any and all approval from any family member. Our family is going through a lot Respectively after this vehicle was stollen. This horrible man damaged the vehicle, ran it out of gas, killed the battery and forced us to pay for the recovery of the vehicle.
Joe was very kind and understanding about the situation. We came to pick up the vehicle and with a firm handshake allowed us to work in vehicle and get it started to take home.
Many people now days are not so nice but Joe and his business is one above any other. We thank you Joe and wish you the best in the future.
If any one needs a honest reliable tow service this is the place to use.
The driver was really great ! Working quickly and professionaly getting my keys out of my truck for me. Cost was very reasonable and helpful. I'm sure glad he showed up so quickly. I was relieved when I got home and all is good . Thank You a hole lot for your help!!!
Badger State helped with recovery of my son's motorcycle after an accident. It was evident they loaded the bike carefully after the accident to prevent additional damage. They helped me with loading when I went to pick up the bike, which was a lot of work. The fees were reasonable.
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