O'Reilly Auto Parts in
Sun Prairie (WI)

Quick and easy battery purchase, and they replaced it for me! Highly recommend for speedy and quality service.

Went there to find some bearings for a project. Guys there were very helpful. They ultimately did not have what I wanted, but suggested where I could find my item.

Only used them today to recycle my used drain oil.

Yesterday, I was in the store 3 times. The Associate Daniel Helped me each time. He answered All my questions, He was precise & patient. He told me he was new & I assure You he provided excellent Service. Bravo Daniel. Awesome Job I Appreciate You! Huge Shout out to The Manager, Wilt. This morning he helped me & was Also excellent. 5/5, The Service Was Supreme! Thank You!

Absolutely Terrible customer service. Wouldn't recommend. I was 4th in line and 1 person at the counter. I seen another stocking the shelf and later found out their was a "Professional" manager in the back. I guess they don't care about someone's time. My part order was pre-placed by the way. It should've been a quick walk in grab and go, but it wasn't. 20 minute wait and confusion when I told them another store had sent me their as that store couldn't find the part.

O'Reilly Auto Parts is a great chain of stores but I seem to have trouble at this location. Rock the Call states that you answer in 3 rings or less, take down the customer information, and then if you are busy you ask if they can hold. Or, at least that's how it has been. When I call this store I get a blurb that they are busy with customers and then thrown on hold right away without taking any of my information. Typically this store has also been the only location with employees wearing incorrect uniforms, untucked uniforms, non O'Reilly merchandise. Hoods up while inside, etc. I have had some great experiences and help at this location, however, as a former employee, conduct and presentation needs to be taken more seriously at the Sun Prairie location.

If I could give it 0 stars, with out a doubt it would be given. Terrible terrible service. I asked a younger ginger guy if he could switch my battery and he said I would have to do it. I don’t know how to take out a battery and I told him that. He said he couldn’t even though he has all the resources at reach. When I told him I couldn’t- he literally told me to watch YouTube that it’s pretty easy. Which is crazy because why couldn’t he watch YouTube and do his job? Went to auto zone and without any hesitation they replaced my battery. They could learn a little from auto zone

Incredibly rude. I didn’t know what type of engine my car has when calling about changing my battery. They asked me if my car even had an engine. Definitely not ever coming back and I would advise yall to spend your money else where.

Was having a stressful day and my check engine light came on. Alex was able to quickly and efficiently diagnose the issue and recommend a part to replace. Highly recommend

After seeing the positive comments here, I went to O’reilly to get a new battery. The young gentleman who wasn’t willing to help me seemed frustrated that I asked him if he could check my battery and if it needs to change I would need that done. Without even checking he said “I can’t do it if your battery is complicated’ and without saying a word he walked to my car. He checked the battery, it was dead, and said you have to change your battery somewhere else. I went to Autozone right away, and got my batter changed in less than 5 min and I asked if my battery was complicated to change and he laughed and said not at all. There is no way I would be insisted about having someone who seemed miserable to change my battery anyways but come on if you don’t like the job you do please find something else. I hope the store manager reads comments and work with the employees to teach them the importance of customer service.

Had 3 my Batteries replaced here with no problems after getting declined by Autozone and Advanced Auto due to it being a difficult install. One on an Odyssey have the Air Vent ontop of it and 2 different batteries on my Silverado 1 being a simple spacer but the other with a fuse box on top. Had a worker, Alex, handled the van with no problems but when it came to the truck the simple battery was doable but the main battery was something they couldn't do unless you were the one to take it off which Alex kindly guided me step by step on how to take it off and on and he just handled the battery after the fuse block was off. 100% will come here again for a battery change, and recommend asking for Alex if you want great service on replacing a battery!

Purchased a car battery with a 3 year warranty from this location. It died on the very last day of the warranty. I went to get it replaced but my purchase wasn't registered in their computer system so I had to pay for a new one. I went somewhere else!

Customer Service was awful, depends which employee you go to. Should've waited for the one in the white tag instead since the employee that I was with was unprofessional, talked very quiet and had to keep repeating the same question after I already gave the answer, also kept taking up the wrong parts. Plus brought the keyboard to the other employee while they're helping someone just to type something in which I found disrespectful, would not recommend the one in dreads if you're trying to find your parts correctly.

I came into O'Reilly today having a very difficult time with my truck. I just left from having my vehicle serviced, so I was lost as to what could possibly be wrong. Sarah came outside and assisted me with figuring out the problem (I was extremely low on oil). And I was checking it all wrong. Not only did she show me how to check the oil, but also how to add oil. Although I was quite embarrassed, she assured me that I was okay, and that she was there to help. She even provided a referral for a good mechanic! What could've been a horrible Saturday, ended up being perfect. Thank you for helping me! I'm so grateful.

Todd at your Sun Prairie Store was amazing. I cannot begin to tell you how greatful I am for his amazing Customer Service at the Sun Prairie location!!!!!! I came into your store in tears. I had an awful experience at another auto part store. The person there was so rude and awful. He quoted me for a battery and I left. I could not justify giving this place any of my money! When I came into Autozone Todd was patient and understanding. He quoted me a price that was half of what the other place did. He put my battery in and talked to me with respect. I can not tell you how much this meant. Thank you to Todd for his amazing customer service. I went into work singing his praises. I work with all women and we all talked about how going to deal with car issues is so stressful. They all said they were making sure they keep AutoZone in mind. Thank you

Very helpful, ran diagnostic and only 1 spark plug and coil were not firing. Bpught plugs at O'Reilly and coils somewhere else. Also installed new air filter,essentially just did maintenance, runs great now. Jackson is the man to see. (I have only ever given 5 stars 3 times)

My check engine light came on in my vehicle on a weekend, so I stopped in to see what was wrong. There was a young kid that helped me out. Very respectful and helpful. I wish I had gotten his name. (Dark brown, curly, maybe close to shoulder length, hair.) I would come back to this establishment.

I’m not great with words so bare with me. I do not have enough good things to say about John at the Sun Prairie location. Our Prius battery super died (could not recharge) less than a year after purchasing it. John assured me that it was likely covered under warranty and recommended I bring it in, also letting me know that they could test a few other things too, to help me find out what might have killed the battery. I couldn’t get to the store until 7 pm. It wasn’t the coldest of nights, but it was still pretty cold. John was immediately helpful, friendly, and supportive. My car is a hybrid with the 12V located in the back end, and not the easiest thing to remove. It was dark, it was icy/slippery, it was cold, and it took way longer than expected. At no point did John complain or act frustrated. He was absolutely wonderful and so helpful and patient. He eventually got the battery removed. It tested bad and would be replaced for free. So, again, John heads back out to my car, with the cold and the ice, to put in my new battery. It took some time, but he was as pleasant and steadfast as ever. The car situation was very stressful overall and could have been made so much worse if any of the people I had to work with had been negative in any way. Fortunately, everyone that I interacted with in that store was super nice and did their best to be helpful. I know I can’t do more for John than give him a good review, but I sincerely hope the store does something to acknowledge what an excellent customer service representative he is.

I just needed a windshield wiper this time. The first wiper purchased here didn't agree with my car, despite being the right size. The employee on my first visit and on my return visit later that day were both very accommodating. I got an engine check code verified too, very quickly, which was appreciated since I had a long distance trip the next day.

The people were not very friendly. I was there on a personal matter to speak to my son who works there. I was in and out of the store several times inquiring when he might be back from a delivery. After an hour and a half I was finally told that he had left for the day just before I had initially arrived. It would have taken any one of those employees a very minimal amount of effort to get that information to me right away. I wasn't spending money or there for any business matter so it seemed like they just didn't care. (This was my only option to see my son as I have no phone number or contact information for him as we have been estranged for several years.)

I've been buying parts from O'Reilly's for a very long time. The Staff has always been great at any location

I had an icon pop up on my dashboard last night after work so called them and they helped me run a diagnosis check on my car for free and were very informative and kind and understanding I will be back to visit if i need more they were awesome !!!

I cannot express how thankful I am to Keith at the Sun Prairie, WI location. My boyfriend was on the path to replacing every single part in his vehicle, trying to find a solution to his problem. He took it to two different mechanics who were stumped and also tried fixing himself. Keith just happened to know what the problem was, and that it was fixable with a $4 part. The amount of stress he relieved was HUGE! There have been a lot of various struggles for us lately and finding a quick, easy and cheap resolution to this one was monumental. Keith was patient, friendly, knowledgeable, and genuinely seemed to care. I'm sure he didn't think he did anything special, but he really did. And it really made a difference for us. I'd like to sincerely thank him. What a great guy!!

Today sucked until i walked into o'reillys. Cole had me laughing an smiling. He had my parts ready to go in minutes and even double checked to make sure they would work for my car. I left in a better mood and with what I needed. Best customer service thank you!!

Would get five stars if they offered better quality parts maybe one's made in America. Had to return a rotor that was wobblely right out of the box; it was new! But none the less service is always great and so is basic selection of vehicle maintenance products.

Outstanding customer service. Went in today for an oil filter and oil. The gentleman looked up the right filter for my car and grabbed it for me (because gook luck finding the serial number otherwise). Ended not buying it because they didn't have the type of oil I was looking for but It's refreshing seeing people who care about their customers and will drop whatever they are doing to help you. Will definitely be back.

I went to a dealership to have someone check out my check engine light but they couldn't because none of their service people were there so I went to O'Reilly Auto Parts. I was extremely happy to have someone promptly help me out in not only figuring out the engine issue but also providing me with the parts needed and almost a complete walk-through on how to install the parts. I saved a few hundred dollars because of the helpfulness of the O'Reilly Auto Parts staff. I will definitely be going back for future car care needs.