What clients say about Burien Toyota in Burien (WA)
Great experience buying a new RAV4. Started with Jimmy and Kelly, the managers in sales and ending with Tony in finance. All very helpful and friendly. Outlined all costs, explained them well and no pressure on the add ons that you know they have to offer. But the best part of the experience was Tan the sales consultant who handled most our questions during the process, kept us aware of the status of our new vehicle arriving. Then stayed late and did his best to help a couple older ones learn all the new technology we could that comes with this new car. Great team there in Burien, can’t recommend them enough.
I would say probably the worst dealership. There very few salespeople but over all I wish to rate them below 0. Inconsiderate managers, very pushy finance people. All they care is until you sign up the paperwork.
No one is telling you about the hidden life time warranty. Now you are hooked not to even work on minor issues because unless you follow what they recommends,supposedly, it voids the so called life time warranty.
Even the receptionist woh is working at the front desk , her attitude reflects the entire crew. Unprofessional .
I get service reminders 3 times in a row, every time, I drove 20 + miles from work and when I get there I am told “sorry you don’t have any service scheduled.
I even called corporate, same thing.
Toyota is a good car. I bought 2 new cars back to back from these … give them any name,
Never will I recommend Burien Toyota.
Buying the truck was straightforward, but everything that happened after the sale has been frustrating and unprofessional.
Shortly after purchase I discovered the passenger side mirror assembly was missing a small component. I sent photos clearly showing the issue to the parts department. Instead of actually looking at the photos, I was repeatedly told nothing was missing.
After pushing the issue and calling them, the explanation I received was that the printed photo they looked at was “too dark” for them to see the missing piece. That is the level of effort that went into diagnosing the problem.
To be clear, I was not asking them to replace the part or give me anything for free. I simply wanted the correct part number so I could order the piece myself. Apparently even that was too much to ask.
The last thing I was told was that they would speak to a manager and call me back. That was on January 21. I have not heard anything since.
This entire situation could have been resolved in five minutes if someone had simply looked at the photos and done the most basic parts lookup. Instead I got dismissive responses, excuses, and zero follow-up.
The sale was fine, but once the paperwork was done the dealership showed no interest in helping with even the smallest post-purchase issue. Based on this experience, do not expect much support from Burien Toyota after you drive off the lot.
SCAM ALERT!!
One of the mechanics here has obtained my personal information from their system to use for his own personal gain The dealership insists that their system is secure even though this employee was able to obtain this information. Even though they fired the employee for his conduct, they refuse to implement changes to their system to better secure customer information. Litigation pending
Great experience with Toyota Burien. They were able to get me exactly the model of Sienna I’d been looking for, which is surprisingly difficult. The minivan market it wild. Nestor on the sales team was great, and Ryan from the finance department was the man. No mark up or hassle - just good people doing solid business.
We had a wonderful experience with Burien Toyota in our most recent vehicle purchase. We reached out online and were connected with Ramon who was incredibly helpful, quick to respond, and ensured that we had all the information we needed to make a decision to put down a deposit. While we waited for our vehicle to arrive, we were kept in the loop given regular updates. We were then put in touch with Rico, who met with us when the vehicle was in the store. He was thoughtful, funny, and we enjoyed working with him. From first contact to completion of the sale, we had a great experience. It was easy, we didn't feel overly pressured by sales tactics, and everyone we interacted with was warm and friendly.
My husband and I had a great experience here. We were able to get our old Toyota Prius traded in and get a used 2025 Toyota Camry. Jake helped us with our experience. He was Great and helped through the whole process.
Was treated to a great experience at Burien Toyota. The car purchasing experience went smoothly and quickly and it was great talking to their staff. Jack, Jimmy, and Ryan really helped make the process painless and had a very great vibe and presence. Thanks again
My experience with Ryan Shelver at Burien Toyota was outstanding, thanks to his professionalism, calm demeanor, and friendly nature, which made my first car purchase smooth and transparent. Ryan took the time to address all my questions and concerns about conventional versus hybrid vehicles, allowing me to make an informed decision. Throughout the process, Ryan maintained transparency and avoided using high-pressure sales tactics, which I appreciated. After spending 7 hours at the dealership, I left feeling extremely satisfied with the overall experience. Ryan ensured that I understood all the features of my new vehicle. I highly recommend Ryan, especially to female clients seeking a hassle-free and transparent car-buying experience.
My recent experience with everyone at Burien Toyota and specifically Nestor Nunez Rodriguez was outstanding from start to finish. These days it’s rare to find incredible customer service in any business and it’s truly refreshing to find that it still exists, especially in a business that involves sales. I have never made a big purchase that I have felt better about. Nestor handled every question with ease and honesty. There was zero rush and zero pressure. I saw Burien Toyota’s philosophy and mission statement on a wall at the dealership. As I read it, I was saying, “Check, check, check.” to every single point. I went a little further in distance to get to Burien Toyota. It was more than worth it.
Oh, and I love my new 2026 Toyota Corolla Cross! The lifetime drive train warranty and extended roadside service that comes the vehicle are added bonuses.
Salesman Matt was awesome! Made purchasing this beautiful corvette a breeze!
All my questions and concerns were answered immediately and I was treated like a queen!
Thank you so very much, was a great experience and I am beyond grateful!
Great family owned dealership!
Nicholas at Burien Toyota was a great salesman! It was my first time buying a car and he made it a very pleasant experience. He was informative and helpful, and made sure I left with what I wanted. There was no pressure or unwanted negotiation, just simply presented options to what I wanted and helped me get there. Thank you!
Had a great experience with Burien Toyota especially with Mohammad and Alex. They knew what I wanted and took me right to it. I got a good value for my trade in and felt good about making the purchase on their only BZ they had at the time. I had not been to Burien Toyota prior to this. I will be coming back to Burien Toyota to hopefully continue my great experience. Thank you Mohammad and Alex.
My experience was quick and seamless. Even though I had some barriers and concerns, Hyung was able to get my loan approved exactly how I wanted it. Plus the lifetime warranty, 2 free oil changes, and 10 yrs roadside assistance! Can't beat that! Not to mention i got the perfect vehicle. It was everything i wanted and more. I was so stressed from my recent accident and insurance/lender issues I was having as a result. But when I left Burien Toyota I was happy and stress free. Thank you for the great experience. I will definitely return if I need a new car, and will tell my friends and family!🤩
A while back I came in looking to purchase the Toyota 86. I was helped by Alex Thai, he was very helpful, professional, and attentive to my needs. I didn’t feel pressured or rushed at all. I highly recommend Alex to anyone who’s in the market for a car.
I had a great experience working with Alex Thai while test driving a 2026 Toyota 4Runner. Even though I haven’t made a purchase yet, Alex was professional, knowledgeable, and easy to work with throughout the entire process. He took the time to answer all my questions, explained the features clearly, and never made me feel rushed or pressured to buy.
Alex made the test drive straightforward and informative, and I appreciated his low-pressure, customer-first approach. He took the time to get to know me beyond just being his customer, which I truly commend him for. If you’re looking for a salesperson who’s respectful, patient, and actually cares for his clients' needs, I’d definitely recommend asking for Alex Thai.
Bode took the time to show me a car at the last hour before closing. I came into the dealership unsure of what car to even get. He showed me the 2026 Toyota crown limited and I absolutely fell in love with it! Their enthusiasm and knowledge made me genuinely excited about the car and helped me see why it was a perfect fit! Alex on the other hand from start to finish, he was very professional, knowledgeable, and genuinely attentive to my needs. I didn’t feel pressured, and i felt confident in my decision thanks to his guidance. For someone new to the company I was really impressed! If you are looking for someone who is honest, patient and goes above and beyond for their customers, i highly recommend Alex T. and Bode!
Had a great experience at Burien Toyota. The staff were wonderful and extremely helpful throughout the entire process.
Matheus Nanbu was my sales consultant and easily one of the friendliest and most patient people there. He helped me test drive a couple of cars, answered all my questions clearly, and made sure all my concerns were addressed without any pressure.
I ended up getting a 2026 Camry SE Nightshade, and the whole experience—from test drive to finalizing the deal—was smooth and stress-free. Highly recommend Burien Toyota, and especially Matheus, if you’re looking for a great car-buying experience!
Went here a few days ago. Called ahead and spoke with Ethan. He was very attentive and prompt with his responses (thank you Ethan). Got there and was set up with a female sales rep. She initially did not know where the vehicle my family and I specifically wanted to see and attempted to try to convince us to buy a hybrid Crown. My family was not impressed. It took at least 20 minutes to find the vehicle we wanted. After they found the vehicle and test drove, they were not willing to work with the price. We provided quotes from other dealerships, but ultimately left due to this lot not wanting to negotiate. The biggest factor was the warranty, in which we were told by the female sales person they were the only lot that offered it. Later that day, we ended up finding and purchasing the same vehicle from Toyota Larson in Tacoma from Justin Smith; with the price and warranty we searched for. What could have been a purchase at this lot was purchased at another. Would not recommend going to this lot because of the poor service. Hopefully this review will gain attention and traction and used as a learning experience for the service here.
My family and I worked with Rico D when we purchased our car on 12/18/25. He made the entire experience smooth and stress free. He took the time to show us the ins and outs of the vehicle we ended up purchasing and was so kind every step of the way.
No hassle or pushy sales people. Everyone was nice and friendly. Answered all my questions. I walked in wanting a Corolla Cross Hybrid, but in the showroom they had a decked out all black 2025 RAV4…so….I am the new owner of a RAV4! Picked it up this past weekend and LOVE it! Bode and Robby and everyone else I spoke with answered all my questions and concerns over the week of my decision making. I am real happy with my purchase.
Thank You Burien Toyota!
Just got my new Grand Highlander 2026 limited hybrid midnight black edition everyone working in this dealership is so helpful and professional booked 3 months and got my finance so smooth and unbeatable interest rate i highly recommend everyone must visit this dealership before buy a new car mr. Kim is such a great salesman helped me in every detail and find me the best option and price he help everyone in palli palli and got you what u need perfectly the manager and finance guy mr Paulson is so great and awesome in their work even got me a best deal in closing thanks to everyone i loved my new car and see you soon as they already booked my 6 month checking in advance thts great what else you need guys must came here and i forgot they also give me lifetime warranty which is only available here in this dealership don’t forgot give reference somal or meet mr Kim to get unforgettable experience add me tiktok@thegsomal for any other suggestion
Burien Toyota provided one of the best car buying experiences I have had, and both Hyung and Marc deserve recognition for the exceptional service they delivered. Hyung was my primary point of contact and an outstanding salesman. He was responsive, clear, and patient throughout the entire process, making every step straightforward and stress free.
Marc, the manager, stepped in to help navigate the unique challenge of getting the vehicle shipped to Alaska. His experience and willingness to work through the details made the logistics simple, and he ensured everything aligned with the tight timelines involved.
The combination of Hyung’s professionalism and Marc’s steady guidance created a seamless experience from start to finish. I highly recommend Burien Toyota and am grateful for the level of care and follow through they provided.
DO NOT SERVICE YOUR VEHICLE HERE!!!
They do not care about your vehicle or the service they provide, just the money they get. Went in for an oil change and got told I had to change my spark plugs. Fine I was overdue. As I was driving home, my check engine light and traction control went out. Mind you, this was during the flooding happening in Seattle, so the roads are horrible and water logged. Went back the next day, and was checked in my a very rude and confection service manager. Another 3 hours of my work hours wasted, later they finally get me a shuttle to work. Once they were done fixing it I asked for a refund for the labor hours from the previous day and they said hell no. They gave a free oil change for the next time I come in. Thanks but Toyota of Renton is 10 minutes down the road. I understand that mistakes happen anywhere, but you can avoid the gaslighting and condescending tone if you dont go here.
I had an amazing experience at Burien Toyota! Jack was fantastic—he consistently checked in, kept me updated, and made the whole process easy and stress-free. The customer service here is truly one of the best. Highly recommend!
Great experience. This is my 2nd car purhase from Burien and Hyung, Kelly and Ryan were all very courteous, respectful and made the experience enjoyable. Their customer service is why I returned and will do so again. I bought a Tacoma from Hyung a few years ago and now this 4RUNNER from him. Their prices are competitive, selection is as good as any dealership. Check them out and ask for Hyung. He'll take care of you.
I had an excellent experience purchasing my car! The saleswoman Corrine was very professional, knowledgeable, and patient throughout the whole process. She listened to what I was looking for, gave me honest advice, and never pressured me.
She everything smooth and stress-free, and I really appreciate the time and effort she put in to help me find the right car. Highly recommend! Thank you again! Want to purchase my next car through her again!
Had a great experience with Burien Toyota especially with Cristian and Kelly. They knew I wanted and took me right to it. I got a good value for my trade in and felt good about making the purchase on their only GR Corolla they had at the time. I had not been to Burien Toyota prior to this and have generally had my service on all my vehicles done at smaller service shops. I will be coming back to Burien Toyota to hopefully continue my great experience. Thank you Cristian and Kelly.
This was my first time leasing a car and Mathew was so patient with me and answered all my questions. I never felt pressured to make a decision and his team was very through in explaining everything to me. I contacted about six different dealerships in the area and Matthew had the best customer service, and price too! we will definitely be referring our friends and family to come here for their further cars and services. Thank you to everyone at Burien for making this a great experience!
This is the second vehicle that we’ve purchased from Burien Toyota. We love the friendly staff and the ease of purchasing from them. We didn’t feel pressured at all! We live in Renton so we went to Renton Toyota first but we felt unwelcomed and the salesperson was not very helpful at all. I would definitely recommend Burien Toyota to everyone. Thank you Ethan Halvarson for your help :)
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