What clients say about Underground Customs in Marion (VA)
Billy is AMAZING! He is so knowledgeable and honest about his work. He will get the job done correctly and in a timely manner. I won’t go anywhere else. His prices are incredible. Give Underground Customs a try. You won’t regret it!
This dude don't even deserve a star he tore my kids vehicle up beware take your vehicles elsewhere he is not specialized in what he claims to be. small town dude we already no your loosing everything to addiction and BTW you threatened to sue me for slander and deflimation how is the truth slander I got picture proof my kids work hard for there homes and vehicles and you took advantage of that how pathetic and let's go to court I got proof you vandalized 1500 in wheel lights and that voided my kids lifetime warranty you know what you did you also installed star lights ruined the headliner and it looks like a child installed them and your supposed to be a certified custom mechanic what you did is uncalled for we will be back in court God bless you I hope you get the help you need
These guys are honest and if any problems arise they'll make it square with you even if they have to come pick you up and take you to your vehicle, had a wheel get mounted that got a little scratched but Billy is in the process of getting it fixed now
Will never ever ever use him again nor recommend him! Worst service ever! Had to jave a new motor put in daughters car. Kept it for 2 months. He 1st lied to the warranty company amd was paid before it was done and then lied to us and kept saying everyday will be ready next day! Then when we got it check engine light still came on when I called him amd took it back he adv he just forgot to cut light off. Then the light came on again was advised it was knock sensor he told to bring it back and he would fix it not only did he not fix it he bolted it to the alternator and knocked a piece of the mirror off. The next day it blew on the highway with 3 babies in the vehicle. Have tried to call everyday since, no answer no call back. Warranty company got same thing. No answer no call back Never ever use this man! Very dishonest amd shady!!! He should not be allowed to have a shop or to do people this way. People work very hard for what they have and when someone thinks they have the right to destroy it and not be honest they should be held accountable! Will pray that he doesn't keep doing this to people. It is now in the shop being fixed correctly! Just want to make people aware and hope it doesn't happen to them. Hopefully 1 day he will take responsibility for what he did! Very Very disappointing! And FYI u never never ever called me not even When U had the car until this was posted! Please stop with lies! U tore it up and u should take responsibility for it stop blaming others!
These guys were able to swap out my timing chain in no time and get me back on the road right in time! Hope to not see them soon but if I need car repair again I know where I'm going!
Have been calling for over a month, leaving messages for calls back. Billy is ALWAYS unavailable. Secratary calls back but cant answer questions as Billy needs to answer. Yet he cant seem to come to the phone. I find it odd that a garage has a 5 star rating that opperates like this.
I'm happy to tell others bout great service I get taking my Chevy truck here . Recently they detailed my truck , it turned out like it came from a show room.
Got some great tires at a great price. Billy always gives great service at a reasonable price. It's the only place to go for all your service needs and never tries to sell ya something you don't need. Stop in today
Billy is very helpful...especially to us out of towners. He got us in and out within 2 hours of us arriving at his shop. He diagnosed, got the part needed, replaced the part, and tested before we were on our way. I highly recommend his shop!
I had my car at Underground customs for repair and Billy and his team not only done the repairs but went over my car to be sure it was completely safe,, they go above and beyond their means to help with your needs,, Thank You Billy and crew
Up to date on tools and equipment he knows his stuff no beating around the Bush on things not trying to get more money out of people if he sees a problem he let's you know and how much the part is and how much it would be to fix it a honest shop and pretty fair on price compared to other shops in the area highly recommend him over any other shop he always double checks his work before it leaves his shop
