Without a doubt the most friendly helpful people I have ever dealt with. Pulled in here on a disaster of a road trip with a broken down car. The quality of service provided by Trevor and Missy was legitimately unlike anything I've ever experienced before. They both took the time away from what they were doing to call around in the direction we were heading in order for us to get the parts we needed, as well as loaning us their personal tools so I could fix what I could in the parking lot. A+ service more than 5 stars!
I normally don’t have any issues with auto zone from Alabama to Colorado to Virginia and everywhere in between they always have had the part or I can revive the part the next day but this one wasted my time telling me that they had the part on hand after I had given all the information on the vehicle like I have always done just to be told once I was in the store they didn’t have the part, i could have had in the next morning at the Wytheville location instead of waiting two days after the break down, what I’ve heard from other people is that this location has done the same thing to them just to get them in that store. Some employees are really nice and knowledgeable that’s the only reason I gave this store two stars
Very courteous, helpful in testing our vehicle, installing battery, checked alternator to and worked in 30 degree/windy weather to get us back on road home (1hr 45min). Very knowledgeable and concerned about us. Thanks
Had an alternator break after all the shops were closed. TJ and Trevor got me fixed up with an alternator and waited with me while I replaced it. Great customer service and general human service. Went well beyond the call of duty to help. THANKS A MILLION!!!
Went in to buy a brake light, they changed it for me and even helped me pick out frames for my license plates. Thanks Victoria, Missy, and a gentleman who was having trouble clocking in, however, he still provided excellent service first.
I can’t express how appreciative I am with Trevor, Victoria and TJ!! Brought in my Subaru Outback for a battery change. They tested before changing it just in case it was the alternator. They all were so kind and I will be back!
We were on vacation and our battery died. I went to this store to test my battery. Trevor came out tested the battery and showed me where it was not holding a charge. He then helped me find a battery to fit my budget and installed it. He also gave me a discount on the price. He was a wonderful, friendly guy. I was very pleased with their service. Trevor is an excellent employee!
You have great employees at the Marion Va store #0996. The are always helpful and knowledgeable. I used your rent a tool service. I got 2 different sets. We opened them in store and quickly looked to see if there was wrenches in them there was. I went home to use them and The one with part# 57141 fan clutch wrench was missing a wrench. We didn't check in-store to see if they all was in the box. We just saw that it had wrenches and assumed they was all there. It so happened to be missing the one I needed. So I took it back to the store. They keep apologizing and searched for replacement in store but there was not one. They promptly refunded me and even called their competitor to see if they had one in stock and sent me there they even asked their competitor to hold the tool for me. They went above and beyond what they needed to. That is one of the many reasons I shop here!
I have had 2 batteries installed this year and last year in 2 of my vehicles. The Duralast Gold is the best battery on the market from the consumer guide and I will agree. I had them to install both batteries Great 👍 job and from purchase to driving off 20 minutes.
I was in here with some car troubles a few weeks ago while traveling from out of state and the person working here was a very knowledgeable, hard working individual who I greatly appreciated for their service here. After helping me, another woman came by and had a problem with her vehicle. The person working there helped her figure out what it was, and was getting her the parts as I left. This was after not only helping me find the part I needed to replace, but also after offering to have a local shop help me look at my car. One of the nicest people I've ever met in my travels and I couldn't recommend this place enough because of him.
I did get the things I needed. The people were helpful there. I thought there prices were high, but I guess everything has to go up as gas prices go up.
Clean, organized, and well stocked auto parts store, with knowledgeable, helpful staff, and budget friendly prices. Offers fast shipping if they have to order your part.
This place is always helpful to me, all the employees help you out with changing wipers to helping you find a part. The manager did an excellent job at helping me find a part for my car I needed. He was patient and generous. Definitely a 5 star auto part store
I would give negative stars if possible. I went to work there and barely got enough hours to even say I worked there. My last direct deposit for $1.81 for my last two days of wasting my time there. My first day (a 9 hour shift) showed up on my pay stub for $0.10. I have all documentation to prove it all. Just a waste of time all the way around. I'll stick to doing business with Advance Auto. They have better parts and people anyways, this store is just ridiculous and treat their employees like trash. I'll never spend another cent in this place.
I had a tech named larry akers come to the doctors office and jump start my van after it died . i had a car full of kids and he took time out of his day to help us. I was very satisfied with autozone today.thanks again for coming to my rescue.
Many thanks to your employee, Larry Akers. He went out of his way to fix our flat tire while off duty. There are still good people in this world! Thank you, Larry!
REALLY NICE PEOPLE WILLING GO OUT THEIR WAY TO HELP AND EXPLAIN THINGS AND ESPECIALLY THE AST. STORE MANGER. JAYSON NOT A NICER PERSON TO HELP ANYWHERE. BUT ALL NICE PEOPLE I WON'T SHOP ANYWHERE BUT YOUR STORE IN MARION. VA. THANKS. BILL TOLBERT
Very helpful employees. Any time I had car trouble, they were glad to diagnose with their diagnostic tool. They always help me find what I needed in the store. Once, my car battery died and they let me borrow some jumper cables to get my car started. (I work beside them)
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