Recently had a engine replaced at Marion Automotive and noticed a smell of oil burning. They got us in quickly and found the problem and replaced the part at no expense since it is still under warranty. They offer great customer service and keep customers in the loop as they go, from diagnostics to costs to repairs.
Kyle was great, super helpful. I was extra picky and he worked with me through multiple days to make sure I found what I really liked. He took the time to answer all my questions and made test drives comfortable ( I am always nervous driving strange cars). The financing was easy and convenient, went very quickly. I have purchased cars from Marion Automotive in the past, and I can say, I will definitely be back often!
Thanks Marion Automotive!
We experienced a breakdown while traveling to Bristol, va from NC. Our truck was towed here. We simply could not have asked for a better experience in this stressful situation. The dealership owner got one of his guys to drive us the 40 miles to Bristol on his (the owner's) vehicle where we had reservations at Hardrock. Early the next morning they called and said our truck was fixed and they were bringing it to us. Best customer service ever!
All around great experience! Employees were helpful, paperwork was done quickly, and everything was clean and efficient!! I would recommend this business to anyone!
Very happy with my long-time dealer. Cooper Farley, the young salesman (summer intern) couldn't have been more helpful. He was not in any way pushy but was always ready to answer my questions.
I am incredibly grateful for the exceptional service I received at this location. The team went above and beyond to support me during a very stressful time. Cooper and Brady were especially outstanding—Cooper, in particular, went out of his way to help me. He not only ensured my son got to work but also drove me to Wytheville to pick up a rental car from Enterprise. When Enterprise failed to honor the rental arrangement, Cooper brought me back to the dealership, where they provided me with a vehicle from their own lot.
Their actions demonstrated genuine care and compassion, far beyond just doing business. It’s clear that their priority is the customer, not just the bottom line. If you're looking for a place that truly cares and goes the extra mile, this is it. Thank you again to everyone who assisted me today—it meant more than you know.
Scheduled in a timely manner and the service dept was very informative to the new facility. Waiting area was very nice and service was done in a reasonable timeframe.
Appointment was easy. They drove me back home and brought my car to me when work was completed. This was after a complete move to a new facility. This dealership is awesome 👌
Corey did an amazing job with helping me find my husband's dream truck! Then all the gentlemen that helped him from the Chevy store were amazing! The process was easy and the finance manager was wonderful! A very satisfied customer!!!
It's so easy to make an appointment online! I scheduled a regular maintenance service, this to include tire rotation and replacement of the rear wiper. Josh Edwards was the staff person that I talked with upon arrival. He was not only friendly and professional, he called to let me know that my tires had dry rot. I asked if they could replace those in a relatively quick fashion as I have a trip planned. He not only was very helpful, he advised me that could be done immediately. He was so easy to work with! All the staff are great, shout out to Ronnie Preston also, he's always great and all of the service staff, my new tires are wonderful and I feel assured I'll have no problems with my car on my long trip. Thanks for all!
They always do as I request. Change my oil, top my fluids.. will rotate tires. Very reasonable pricing. Very punctual. I have used them several times now since getting my Used Vehicle there since last October.
It was all done online. I had completed the purchase in about 45 mins. and the car was delivered to me 30 mins. later. I've never had such an easy transaction with the salesman Josh and the dealership.
Took GMC Terrain back to get hitch put on. Was taken in at exactly appointment time. Work was done very timely and looked like a factory installation when done! This dealership is above all others for friendliness! They strive so hard to do their best.
I get my oil change and tire rotations done at Marion Automotive, been a customer for three years. The work they do on routing oil changes is a great value, same price as the quicky oil change but they look at a lot more essential things. I'm a customer for life....
I bought a 2021 AT4 Diesel from them back in. They were very fair to deal with! The truck had an issue and I put in service at another dealer and parts have been backordered. GM corporate told me if I had my original contract, the GM Corporate would make a payment after 20 days. So I called and spoke with someone and the manager was like, "Yeah I can get you that if not today (saturday) It would be first thing monday.
I'm really impressed and quite thankful for that ez cooperation. I've had other dealerships not want to offer that kind of help.
Thanks guys!
Josh Ellis is your man if you are looking for a new car! He went above and beyond and drove the car I wanted to me so I could test drive. So excited and super happy I got him as my salesman.
My wife and I bought a new car from MAG this week. The sales team were great to work with. The car was clean and everything went smoothly. My wife said it was the very best experience we’ve ever had buying a car. Colton was wonderful to work with.
I highly recommend Marion Chevrolet. These folks have been in business longer than any dealership around that feels like the good ol days. And it's because they treat everyone like family. They really are down home country folks not trying to make you pay for all these fancy store fronts and signs and gimmicks. I retired after 30 years in the car business, not from these guys but I did for a short period. So I'm not advertising for them, I'm just saying from experience if you want to be treated right, go see Eddie and Dennis. Thanks
Took our car into this dealership to get it inspected. We were told we needed repairs of close to $500 done, and a third brake light we had put on after market four years ago was not legal. They put a "failed inspection" sticker on. We felt that what they claimed was not true. So we told them we would get the repairs done elsewhere. They charged us the $20 for inspection. We took the vehicle to another location and had them check it out, and were told nothing was wrong with anything on the vehicle, and passed inspection. Will NOT use this company for anything in the future, and do not recommended them to anyone.
My daughter's car broke down at school and these guys were quick to pick it up and start the diagnostic process. They kept us informed throughout the entire process. As someone who grew up with a father that was the service manager for a car dealership, I really appreciated how they dealt with my daughter and with my husband to keep us in the loop. They had the car back on the road in just a few days. We will definitely use them again for my daughter's car.
