Certified Glass Services, RVA in
Henrico (VA)

Certified replaced my windshield and did excellent professional work on my car.

I was treated very unkind here because I was concerned why no one at this location did not inform me that I would need to come into the office for service and I missed my appointment. I was under the impression that their repair service included mobile services. I tried to discuss this with the representative that answered the phone she hung up on me. This is my personal experience and because they were comfortable about treating me unfairly I can't say I'd recommend this company to anyone.

Fantastic experience from start to finish! The communication was excellent, they handled everything with my insurance, and the team was truly amazing. They even provided a loaner car, which made the whole process so convenient. Highly recommend!

From scheduling to the final windshield replacement, Josh and his team were incredibly helpful. I especially appreciated the loaner car program—it made it easy to drop my vehicle off during work and pick it up afterward with no disruption to my day. Professional, courteous, and reliable—what more could you ask for? Any time I need a windshield replacement, I’ll be calling Certified Glass.

I was very pleased with my experience getting my windshield repaired. The service was quick. The staff was super welcoming and kind. And the tech left the car clean and in good order. I would definitely use them again.

We had avoided fixing the windshield for months because of all the anticipated hassles. However, when we didn’t pass our state inspection, our hand was forced. Our dealer, Ourisman Toyota, recommended Certified Glass. Honestly, the entire experience could not have been better. They integrated seamlessly with our insurance company. Scheduling was a breeze. They came to us, completed the job in less than an hour, and the vehicle was ready to drive at the end of the work day. It could not have been more perfect. Thank you, Certified Glass!! We will definitely recommend you and use you again if the need ever arises.

I came here to have my windshield replaced and they provided excellent service. Fast too.

I've had my windshield replaced twice at Certified Glass and have been very happy with the process and experience overall. From the initial phone call to the finished project where the windshield was replaced and recalibrated perfectly, communication was excellent and I never had to follow up with them, even when there was a months-long delay with the first replacement due to OEM windshield availability, as they regularly reached out to me. They also handled the replacements using the coverage I have without having to jump through hoops. I'd definitely recommend Certified Glass to friends and family.

When the rear view mirror of my workhorse 2005 Toyota Highlander fell off, I went to the Toyota dealer hoping but not really expecting they would have a replacement part I needed, and they did not. However, they said they send windshield customers to Certified Glass and suggested that I see if they could help. I gave them a call and set up a time to bring the SUV by and they immediately looked at it and said they might be able to do a workaround by removing a piece from another discarded Toyota windshield in the shop. They got right to work and within 35 minutes had completely reattached the mirror good as new. I was thrilled and want to compliment everyone at Certified Glass for their courtesy and efficiency in fixing something I thought might be beyond repair. The price was very fair for the work they did and I can highly recommend them.

I had given Certified Glass Services, LLC five stars because of the excellent customer that I received on 18 Jul 2025 from Jessica and Rosie, as well as the young man who asked for my keys to service my windshield today. He was very professional and informative. The business: The office space and the waiting area was really clean!! That really matters to me. Parking was easy access. When I made the appointment via phone, I was told that it would take approximately 3 hours to have my windshield replaced, however, the work was done in approximately 1.5 hours. OMG!! I had time to get some coffee/tea, and do some shopping. 😊 I had noticed this morning that my tire pressure warning light came on my dashboard in my vehicle. I needed air in all four tires. Guess what? When I got my vehicle back from Certified Glass Services, they had took care of that problem too!!!! I didn't have to stop at the gas station to get air and worry about rushing (i.e., someone giving you the evil eye because you're taking too long) to get air, or if I'm going to break a nail while putting air in my tires. That definitely made my day!!! Thank you Certified Glass Services, LLC!!

What great service. They made the appointment and everything went smoothly! they were able to calibrate the eyesight system. I highly recommend Certified Glass for your auto glass needs.

Everyone was very friendly and easy to work with. They quoted me roughly 6 hours for the windshield repair/calibration process but finished much earlier. I have worked with them on several occasions and I highly recommend them for your glass service.

We have used Certified Glass twice to replace our windshields and the service is top notch. Very helpful, great work, and exceptional customer service

I recently had the team replace my windshield, the car required calibration as well. The team at certified glass services did a top notch job from start to finish. I called in and spoke with Rosie who took all my information and answered questions before I could get them out, letting me know how the process would work and even offering me a loaner car. The process was relatively quick considering the work done, and while I was given the option of the loaner car I did opt to wait and get some work done.

I wanted to share my experience with Josh. I genuinely though I was going to need a new windshield when a rock hit me. He came out to look at my car, and instead of quoting me on a whole new windshield, he told me he'd be able to repair it. Think about this. Today, you don't get that kind of honesty anymore. So many people are looking to sell you something and move on. They could have made (probably) so much more money off of me, but Josh was honest and did the right thing by me. Certified earned a customer for life. I trust them fully. Thank you!

A truck threw a massive rock into my windshield within three days of purchasing my new car, and it quickly spread into a massive crack. Certified Glass Services made the fix easy, especially by working directly with my warranty company. Big shout out to Rosie who kept me in the loop constantly while my replacement glass was on back order. The new windshield looks great. Very happy with the work and especially with the customer service.

Certified Glass Services did an outstanding job replacing and recalibrating our front windshield. They communicated well and were efficient throughout the entire process. I would highly recommend then for your glass needs!

Wonderful company and people to work with. They took care of everything from start to finish (especially dealing with the insurance co), kept me updated and most importantly were very pleasant throughout the whole process. I would definitely use them again and recommend them. Used for our Land Rover Defender.

Excellent people to work with in completing required insurance paperwork. Windshield replacement and recalibration of equipment were completed in a short time with a clean, professional installation. This is the third vehicle I’ve brought to them and each time I have received top notch service.

I cannot say enough nice things about the wonderful service and friendly personnel at Certified Glass. The special warranty I had on my RAV4 windshield required me to use Certified Glass, and I contacted them in early January. It was supposed be quick and easy, but the windshield was on backorder. Certified Glass contacted me monthly to let me know they had been checking, but no Toyota RAV4 windshield was available. After getting permission in June to use an aftermarket windshield, the replacement was quick and easy. I recommend them highly.

Such an easy experience/service. I got a crack in my windshield that spread tremendously the next morning due to the heat. I purchased a warranty through my dealership and after filing the claim I was contacted by Certified Glass the same day. I was scheduled for my windshield replacement 2 days later and everything was done same day. All the staff I encountered were polite and answered all my questions. They even assured me they’d keep a copy of my replacement to keep me in good standing with the my warranty coverage; absolutely recommend them!

CGS went above and beyond for my windshield replacement. From the first moment of interaction with Kyle to the last with Rosie, they were professional, knowledgeable, and made me feel like my vehicle was in expert hands. They fixed a previous issue with the last installation that I was not aware of. My new windshield looks beautiful. I will most certainly be using CGS in the future and highly recommended them to anyone in need of glass services. Thank you guys! 🙏

Certified Glass did a wonderful job replacing the windshield on my Subaru Forester. The work was completed in several hours and all the safety features were calibrated correctly. I had heard nightmare stories about issues from other companies, so I greatly appreciated that everything was working correctly. I would highly recommend them to anyone that needs to have their glass replaced.

Initially went in to get a small chip repaired but unfortunately the process didn’t go as well as the tech had hoped and they ended up not charging me for the attempted repair. The tech was even nice enough to explain the process to me and what happened in this instance just to keep me informed. Went back to them to get the full windshield replaced and they were super communicative and very helpful in talking with my insurance, the glass provider, and keeping me up to date through out the process. The work done was seamless and looked amazing. 10/10 would recommend and they will be my go-to shop for any of my future glass needs!

My Subaru dealer directed me to Certified Glass to have my windshield replaced. They were very easy to work with- they worked around my schedule, communicated with my insurance, and even gave me a loaner. Within a month and some bad luck, I had to have my windshield replaced again due to storm damage and went back to Certified Glass. They once again were very helpful, quick, and easy to work with. I'll use them again if I have any glass issues and recommend them to friends and family.

I can’t say enough positive things about Certified Auto Glass. I have been trying to find someone I could trust to replace the rear window molding on my vintage car. Certified Auto Glass was recommended to me by the owner of one of my service shops that used them for his personal car. I was not disappointed. Joey took his time with the car and started by straightening out the chrome piece. If yours is too bent he will be honest with you up front and let you know before he starts to work. If you have a vintage car, this should be your only stop. The same should apply if it is a newer car. These guys are the best

I can’t say enough about Certified Glass Services! I had filed a claim with my insurance company for my cracked windshield and made an appointment with the auto glass company that my insurance company recommended. Three months later and I still had a cracked windshield and no ETA on when the new windshield would be in stock. I reached out to Certified Glass and I had a new windshield in less than two weeks! They were very accommodating with scheduling and even came to me (at no additional charge). Karen was extremely pleasant to work with and went above and beyond to accommodate working around my hectic work schedule. The technician, Josh, was hands down the best! He was courteous, prompt and very professional. On the day of install, he was on time, finished the job quicker than anticipated, and was very thorough explaining the aftercare instructions once he was done. I highly recommend Certified Glass Services for anyone in need of a new windshield or windshield repair!