Henrico Towing and Recovery Inc in
Henrico (VA)

They were very quick to respond and get my car loaded. Jarrod was the driver who responded and was a great guy! I hope I don’t need to use you all again but you’re saved to my phone in case I do!! Thanks for the help.

Overcharged Claim they added a fee of $150 for DMV Yet was told they have a contractual access to the site for fee Just another way of getting more money out of folks $340 was enough for them, got $490 out if me *note* to self & others DO not breakdown on 7901 Brook Rd-Walmart they will have yours car towed because cars get broken into Ms. Cory at Walmart if that's the case my car would NOT be at the Walmart for you to have towed

5 stars across the board. Dispatch was friendly. Driver arrived within 30 minutes and attempted to fix my vehicle before loading it. He gave me a ride back to my house before taking my car the shop, and was so incredibly nice. Pricing was low, and although I hope I never need another tow truck, if I do, this is the only company I'll ever call.

Friendly, professional, and (most importantly) speedy service. I was in a proverbial pickle and they saved my bacon. Would recommend to a friend.

Whoever answers the phone is always a pleasure to speak with! I’ve called a couple times to have some cars towed from my business and they have always come exactly when they say they would. Thank you for all your help!! I’ll always call here first.

They have awesome customer service and it is a good company to deal with I will only get my car towed there if I ever need to from now on

They were kind, professional, and fast when I was having a really tough day and my car decided to die on the side of the road in 90° weather today. I’m very grateful.

Gerard rescued me today! My 2018 Taurus decided to lock me out with the keys inside. Thank goodness Gerard arrived on time and was very familiar with the quirks of my Ford. Thank you! Best customer service ever!

I was given an eta of 1 hour. After calling 1 hour later when no one arrived, I was told that I would get a call back in "30 seconds" with an update. Never got a call back. By the way, my car broke down down the street from them. Absolutely ridiculous, I would never recommend

I used Henrico Towing about two years ago, and still remember them! I called them later in the evening, after spending over 6 hours trying to go through my insurance company and other towers cancelling on me. I looked up Henrico Towing, they had good reviews, so I gave them a call. They provided a good faith time estimate, called me when they were on their way, and then showed up. The driver was super nice and professional. It was nice to be treated kindly after being jerked around by my insurance company for hours. I would absolutely use them again!

I can’t say enough good things about the customer service from Henrico Towing and Recovery. I had an axle break on my vehicle (photo below) while backing into a parking spot at a movie theater. I had AAA so I called them. They sent two different tow trucks, one regular and one flatbed. Both drivers said they couldn’t tow my vehicle. So I searched for private companies. Thank God I happened to call HT&R. They sent Gerard with his flat bed. This was a very tricky pickup because there wasn’t much room to maneuver in the parking lot. But Gerard was able to get the tow bar under my car and lift the front end. I could tell that he is a real pro. And the best part is that he is a very kind gentleman. So he towed the car to my house (my mechanic couldn’t accept it right away). So when it came time to tow the car to my mechanic, guess who I called? Kudos to all the folks at Henrico Towing and Recovery. All towing companies should be this good.

Driver and dispatcher were so kind and informative. They really cared about the safety of myself and my vehicle. I was very impressed by the quick arrival of the wrecker and his knowledge on the next steps. Thank you Henrico Towing and Recovery, I can’t wait to recommend this company to my friends!

highly recommend this towing company! Fast response time and Professional service. The gentleman on the phone who set up the service was kind enough to give me some insight on what may be wrong with my vehicle. Would certainly use again in need!

Nicest man ever! I’ve had to use this service a few times over the years, and Gerard has always come in clutch. Thank you so much for your help and everything you do. I cannot recommend this business enough!

Hands down the best customer service! I ended up with a flat tire on I-95 in my Tesla after 9PM, and they were there within 40 min 2/ a flat bed and towed to my desired location. They dropped my keys for me and called as soon as it was delivered. I cannot thank them enough. I highly recommend them for your towing needs.

The best tow company i have ever met. He really cares about helping his customers out and finding a way to get their car fixed. He tries to save you money and tells you the truth about what's really going on with your vehicle. Someone could have easily made thousands off of me today but thanks to him it is only going to cost me a couple hundred. What a blessing he was today. High recommend getting your car towed by henrico towing and recovery. He will help you as much as he can. I have used his services before and the first time he helped me save money as well. I will never use any other tow company. He is truly a honest person. Thank you again for all your help.

I had a wonderful experience with Henrico Towing! The gentleman was beyond helpful and had the utmost professionalism. He displayed genuine concern for me and went above and beyond in his efforts. I highly recommend them and wouldn't trust any other towing service. Thank you Henrico Towing, your awesome!!

Worst experience i’ve ever had with a towing company. I called for a tow and they said it would be about an hour. I called to check after a little over an hour had passed and they said the driver was 10 minutes away. After waiting for him for an additional hour and 15 minutes I called back and no one answered so I left a message canceling my tow. Quote accurate times and be able to get in touch with your drivers.

Henrico Towing did a great job of picking up and delivering my storage trailer. They were kind and transparent about service and pricing was fair. Gerard and Robert handled my trailer with great attention and care. Thanks again to Henrico Towing for their good service.

Tow truck almost took six hours to arrive and I just about got stranded over night. They are the absolute worst in the nation at communication and absolutely refuse to return, phone calls, texts, or voice messages. Extremely unprofessional company. I would strongly advise spending your money elsewhere, unless you have no other options available Extended Reply: Yes actually that is what happened yesterday, however I am referring to the previous time I did get towed by you guys and I do still have receipts so I would be ecstatic to take that bet! We can bet the ownership of your business versus my entire bank account if you'd like to sir?

Gerard Fox assisted me today for a scheduled towing because my vehicle needed repairs. He was very professional, on time, friendly and the Company was great to work with! Easy to schedule and they contacted ahead of time to let me know Gerard was on the way. Highly recommend them.

Very fast response. The whole process took just over an hour from the time I made the initial call to have my car towed to the drop off at the mechanic of my choice. The tow truck operator was very helpful and professional and ensured my car was moved and delivered safely. Highly recommend!

Gerard was there in a timely manner. He was really friendly and help me feel better about the situation. I wish more people were as nice as he was to me. Great experience with them over all. If it unfortunately happens again I know who to call.

Absolutely amazing service. The man who responded to us was courteous, honest, and an overall great person. I got a fast response and I was helped when I needed my vehicle moved. I recommend calling them if you need a tow in the Richmond area.

So incredibly impressed by this company. After calling around a few different towing companies, Henrico Towing was the only one able to get to my car promptly (~1 hour after I called). Furthermore, I accidentally gave them the wrong directions and they had to spend extra time and energy trying to find my car after I realized my mistake. The best part was that the driver was so nice about it, even though it was extra effort for him. The driver was completely empathetic, understanding, and professional, and he had my car to the shop safe and sound soon after. I can’t recommend this company enough!

Five stars isn't enough to give to Henrico Towing. Gerald really came through in the clutch for my mother and I. Not only did he tow us in a professional and timely fashion but the customer service was amazing. He really helped to alleviate a very stressful situation. He gave us useful information about what was going on with the vehicle as well as a good reputable auto shop. I would highly recommend him to anyone in need of auto services. I'll rate the experience a 12 out of 10.

My experience with Henrico was beyond top notch. I never leave reviews, but had to start today because of Gerard's above and beyond help. Other towing services and unhelpful roadside assistance left me stranded for 8 hours after puncturing a tire (had no spare). As soon as Gerard got my details, he showed up promptly, was highly professional, took me to a pep boys and waited to verify that the shop had my tire size and could service me before he left. He politely refused my tip, but he more than earned it.