NTB-National Tire & Battery in
Henrico (VA)

I highly recommend this location! They consistently resolve my issues quickly and efficiently, and if they’re unable to fix something right away, they always provide helpful resources and guidance. The customer service is truly top tier — super friendly, professional, and dependable every time. It’s clear they genuinely care about helping their customers, which makes all the difference. Definitely a place you can trust!

Service was not great at all . Had an issue with parts they provided, they wouldn't fix their parts, or help me.

Amazing customer service, super quick, affordable with welcoming and professional staff , my favorite is Jamie she has been amazingly helpful and very understanding

The Store Manager was absolutely AMAZING!! She was very nice, easy to talk to, resolved issues and was very accommodating. Her staff was also very accommodating and very helpful. Absolutely will return for my automotive needs.

One place said I had an issue with my oil and wouldn't do an oil change but NTB looked at it closer and determined there wasn't an issue just condensation around the cap and did the change. Just took a little extra time and investigating. I appreciate that!

Always the best service when speaking with Jamie at NTB!! Followed her from her previous location to the new one and nothing’s changed. She’s the best! And the NTB team does great work every time!!

I recently had over a thousand dollars worth of work done on my car’s suspension, alignment, and oil change, and I’m so happy I found this place! I’m really pleased with the service, price, and overall value. What’s most important is that I feel confident the service was done well and with a keen eye for detail. I never felt like I was being pressured to buy anything. Jamie, the store manager, the assistant store manager, and the service manager Noah are absolutely great. They explained everything in detail and when something needed a second look, they did it promptly.

Outstanding service from the counter to the shop. They spotted a worn out drag link and told me to fix it before I pay for an alignment. I fixed it and had it back to them later that afternoon. They stayed open to finish the job. Good price too. Will recommend to everyone!

NTB was awesome. I happened to get an emergent flat next door to their shop. I called them at 5:30 in the evening and they quickly walked me through the situation and checked to see if they had the proper tires on site. They replaced my tire immediately and had me on my way. They were kind, attentive and helpful in a bind! Would highly recommend!

This place is amazing! My 10-year-old grandson called them for assistance with an ATV tire rim and And tube and they were able to fix it for him!!!!! Totally totally amazing! ❤️❤️❤️❤️❤️❤️

Great service from start to finish! Got me in quickly when booking an appointment, quoted a reasonable price, kept me informed throughout the process, and got my car back by the time promised! Will definitely use them again!

I would give them ten stars if I could. On the Friday before Christmas, driving back to the DC area, I discovered a nail in my tire that wouldn’t go all the way in, causing a constant dinging sound and a noticeable drop in tire pressure, which made it feel impossible to drive safely. I took my chances and stopped at NTB with no appointment, walking straight into the service bay out of desperation because I really wanted to get home to my family that night. One of the technicians, Mr. N (a tall gentleman, over 6’1”, whose name I only know starts with an N), immediately stepped away from the car he was working on and guided me to a safe spot. He listened carefully to all my concerns, did his best to calm me down, checked for a spare tire, examined the visible nail, and inspected another spot on the tire that looked like it had metal in it. He then spoke with the front desk and arranged for my car to be checked right away to see if the tire could be repaired. After only about ten minutes, he explained that while the spot with the single nail was actually repairable, the other area contained three larger nails grouped together that could not be safely patched because removing them would leave too large a hole. That was when I realized this was why the tire had always been leaking faster than the others; those three nails were old damage, while the new nail that had not gone all the way in was just making everything worse that day by accelerating the pressure loss. I begged him to at least patch the new puncture so I could make the roughly 100-mile drive back to D.C., but after consulting his manager, they both decided against it for my safety. Because my car is an Audi Q7 and requires special tires they did not have in stock, they went above and beyond by contacting the Audi dealership in Richmond on my behalf, confirming the tire was available, and letting them know I was on my way. Mr. N also topped off the tire to a safe pressure and reassured me that it would be enough for me to get to the dealership. It was already around 5 p.m., so I had to rush to make it there before closing. When I asked what I owed for their time and inspection, both the manager and Mr. N refused to take any payment and simply wished me luck and urged me to head to Audi as soon as possible. Thanks to their help, I was able to get a new tire installed at Audi that evening and still make it home that night. None of this would have been possible without NTB, Mr. N, and the manager—ten stars if I could.

They were really helpful and fast! Definitely recommend. I will never go anywhere else for my car work!

Had a bad battery day after Christmas. So glad I can hear. Everyone was so nice had me in and and out in no time!

Kahlil and Savannah provided amazing service! They were knowledgeable, quick, and transparent about everything. Savannah did everything she could to resolve my cars issue. :)

Absolutely outstanding service! This is the perfect place for tire and battery replacements or an oil change. The staff are friendly, knowledgeable, and incredibly attentive. From start to finish, you feel well taken care of and completely at ease. Highly recommend—you’re truly in safe hands here!

Your new manager Jamie is fantastic. She is professional and understands the need of the customer. Runs a good operation.

I like this shop. They aligned my vehicle really well and it feels like a slab again and is just quicker than before. Thank you. I mean it. Thank you. When quoted I found the pricing to be fair. Where some places say at least a hundred more. It was nice to find a business with affordable pricing by comparison.

Made my appointment for an oil change and had an easy experience. Jaime the manager was awesome and very kind!

Called to see if I could have my car looked at as it did not start. Chad helped me by finding part so I could get in same day. Mechanic Jacob was wonderfully patient in replacing the starter which is in a very tight spot on my car. Great job, thank you!!

Staff was really warm and friendly; Chad let me examine the issue with my tires and was super informative. The wait was a lot longer than I expected but other than that the service was good and I will be coming back for future repairs or issues :)

Location: 8820 Quioccasin Rd I normally don’t leave reviews whether it’s a good experience or bad but this one I felt like I needed to let the community know how horrible and awful my experience was!! I was quoted a price of $689 the day prior and after my service they charged me $818 for services that were extremely unnecessary nor was I notified about this! They manager, Phil, I believe is his name didn’t care about me as client and was extremely unhelpful when I brought up the additional charges nor would he refund me the money for charges I didn’t agree to! The tech was very pushy on getting other things fixed which was not an issue nor did I take my car there for it. All I needed was my tires to be replaced but they focused more on additional “issues” instead of the one issue I needed to get fixed! I WOULD NEVER GO TO THIS LOCATION EVER AGAIN! HORRIBLE AND POOR CUSTOMER SERVICE! If you want to waste your money then go here but if you want peace of mind and good customer service then Costco is your best bet.

My car has been through so many alignment shops, and no one could get it right until now. Chad and Savannah absolutely crushed it! They took the time to do everything carefully and correctly, and for the first time ever, my steering wheel is perfectly straight and the car drives flawlessly. I genuinely couldn’t stop smiling on the way home. After all the frustration, they brought the joy back to driving my car. Massive shoutout to Chad and Savannah. If you want it done right, this is the team to trust!

I would not recommend NTB at 8820 Quioccasin Rd to anyone—AVOID AT ALL COSTS. I came in needing two tires and, more importantly, an alignment. The only reason I chose NTB was because they offered alignments. I arrived for my scheduled appointment and was the only customer in the shop. After a surprisingly fast service, the technician rang me up and charged me for the alignment. That’s when the manager stepped in and confronted him, asking, “Did you even do the alignment?” The technician looked confused and admitted he hadn’t—even though he was about to charge me for it. I was literally being billed for a service that was never performed. Completely unacceptable. If the manager hadn’t caught it, I would’ve paid for nothing. This is not a place you can trust.

Thank You NTB. I was in need of an oil change and I was recommended to come here by a friend. I looked up the nearest location you guys are rated 3.5 on yelp. Keep up the great work. I like how your lobby is clean and welcoming.

Victoria and Patrick took good care of me! They were very nice, easy to work with, and they took good care of my car. I got a tire patched, rotation, and left with a no pressure quote for new tires in the future. They did it all quickly, too. I’d recommend them!

Appreciate this place so much. I called and spoke to Patrick,he told me they were busy but he would fit me in for my tire to be changed. Lee and Milton got the job done.I will definitely be bringing my car back.