AutoZone Auto Parts in
Henrico (VA)

They only have 1 job, look at the computer and give you the part, got the car down cause they gave me the wrong oil filter, great job. 👍

This place was great very helpful associates. Went out of there way for all my orders .

AutoZone is one of my favorite places for my auto supplies. However, yesterday, when I made a purchase for a product that said $8.99 at checkout,it rang, up at $9.99. With several of the same products under that sign, the cashier was trying to convince me that it was the correct price. I had to request a manager. Who then corrected my price but left the signed one on the products.

Called ahead to ask for a specific part, and the representative was extremely helpful! She helped me figure out the part my car needed based on my license plate, they had only one in stock and she asked if I wanted her to go find it and hold it literally until I got there and I said yes! 🙌 , so she did! I arrived 15 minutes later and she had it right beside her cash register. ( Thanks 😊 , Debbie! You rock!) This location is at the corner of Gaskins and Broad St, near DSW, up inside the shopping center just before you get to DSW shoe store. Don’t mistake the locations, they say it happens all the time and people go to other locations not theirs; But this hidden location turns out to be fantastic and quite a hidden gem! They had my specific part in stock when no one else did, pulled it off the shelf for me while I was on the phone with them, and had it ready when I arrived a short while later. No one else in town seem to have the part but they sure did, and I appreciate that!

Cat and Steve are the best. The young gentleman at night are great. They were so helpful. Cat really knows her stuff!!!!

I want to give a big shout out to Xavier! I always have good luck at that store, but today was exceptional. Xavier took the time and was extremely professional to help my son and myself with a difficult task. I think you really need two of him there he's a treasure. I hope you treat him well.

Great customer service. Walked in and was immediately helped. The gentleman was very knowledgeable. Will definitely be coming back.

I was in there asked for help and there were this 2 people one person was named mat and the other one was a girl they did not help at all horrible service

Sean has always taken very good care of me and my needs when visiting his store. What I find comforting is his knowledge of cars and parts, which leaves me with a feeling of confidence knowing that my needs are met.

I just left there. One of the employees were loud talking about their personal business. No one welcomed anyone. Plus the lady in there working sat down and didn't offer any assistance. Not even at the cash register

Please do not go to Autozone or Advance auto if you need headlights and expect them to put them in, like they used to, they will not do it even if they did it the past. I had one headlight and needed my blown one replaced and they sent me out after 9pm in the dark with one headlight and refused to help me, or even guide me to put it in. They replaced a battery for someone at the same time I was there and it took over 15 mins. My headlight bulb replacement would of taken less than 5 minutes to replace, just pop the hood, take cover off, swap out old bulb, put new one in. I am so glad O'Reilly's does it. I will be taking my money to them from now on.

I just went there to buy filter for my a/c, the girl with thousand piercings EXTREMELY RUDE, not my problem if she is unhappy, if she’s having a bad day or whatever, extremely unprofessional. I honestly don’t know how a business keep this kind of employee.

Micah was super helpful. The other employee working yesterday afternoon 7/8 at 5:30pm (Male) pressured an up sale and wouldn't let up and was so irritated that the $79 battery was requested instead of his $260 recommendation, that he said to put the battery in the car yourself. And I did. I did it myself. Asked for the gloves so wouldn't electrocute. Great experience.

Service was Great ! Jeff was very competent . He knew what he was doing and was very careful not to disrupt anything under the hood that didn’t need disrupting . I trust his advice because of his competence and good attitude ! Good Job Jeff . I appreciate you .

Recently went there for check engine light for my Honda. Not only they provided the reason ( correct reason: bad sensor), but also provided guidance who (mechanic) can fix. Had I gone to dealer, they would have looted me. I would say, AZ is doing a community service. Long live brothers! ---------- Went there today for ford fiesta rear brake bulb replacement. The lady was super friendly and replaced the bulb in < 5 mins. Great employee ! Keep it up!

Shawn, thanks for taking your time with me in the phone. You listened, answered clearly, and didn’t patronize me when I didn’t know about my car battery. I appreciate your grace and time. Definitely made a customer out of me!

First experience at this location. Have been to other locations with good customer service. But not this location! Today we stopped and my girlfriend went in to ask for a check of engine light. We had the engine check light done at another auto zone. They recommended we add cat cleaner. I did that and stopped in at this location to get light reset to see if the cat cleaner worked. This store attendant said they are not allowed to reset engine light?? When we got home I called the store myself and anonymously asked if you do check engine lights. He said we let you use the device to check it yourself. That was not offered to my girlfriend!

I use this store because it's the closest one to where I live. I've never been disappointed because of there great customer service team I usually keep waiting until I see Samantha and have her to to all the things that I can't finish doing. She's just a great costumer representative, so knowledgeable and help full. I can't thank you guys enough for saving my time every time I come to this store.

Rhonda was fantastic. She went out of her way to pop the hood of my car, explain where I can find information under the hood such as cylinder size, how to check oil levels, and how to add things such as coolant and power steering fluid. She was knowledgeable and kind. Would recommend this location to a friend!

I put in an order for a rear wiper blade, paid at the counter, and never heard back from the store. When I called to check on it, they told me that they had no record of my order. They told me to come back to the store with my receipt, which was long gone by this point. Completely unacceptable. Changing this to 3 stars. I went into the store and one of the employees (Emory) was able to help me. He was very helpful. Still a little annoyed about the whole thing.

Found online AutoZone had the exact Wiper Blade replacements for my car. Went there after work and a young lady (Sam) helped me find the blades. One of the blades was not in the display, so she went in the back and found it for me. She offered to install the wiper blades for free, even though it was cold and dark outside. I held my phone as a flashlight for her and Sam quickly and expertly installed the wiper blades. She offered to dispose of the old blades for me as well. Fantastic customer service! Kudos to Sam and AutoZone for a great experience - I will be back!

I had a difficult to clean mess on the outside of my car. I'd gone to two different car washes that couldn't get it off, and I came here and an employee named Ryan helped me. They managed to finally clean it off! He helped me select the right products for the job and gave me multiple options to choose from, and I was able to get something within my budget range. Thank you so much Ryan!

We had a misfire that started up in a car we were borrowing so we went straight there got the code and through a little research found it was the oil sender censors. Took me about 10 mins from coding to changing to replace them with the help of both employees to find the appropriate tool. They were both kind, personable and helpful. Was happy they treated me like a valued customer ever though it was an hour till closing. Thanks for the help you two!

Whole staff is nice but Thomas is AMAZING! He went above and beyond to make things right and make sure I left happy. He made my night and is a great example of what great customer service is. I will definitely return to this store because of him.

This store is incredibly helpful for me. I come in here at least once a month and the staff is always helpful and thoughtful. I've come here so much they always ask what I'm up to next whether it be welding exhausts together or simply fixing a tail light. Highly recommended to all my car friends, all the time. Keep it up!

My experience was wonderful, I was helped by Dave who was professional and extremely helpful. I will definitely go back because of him. A good place to shop if your a weekend fixer upper like I am. Very relaxed atmosphere. Which I enjoy.

I went here last minute because my taillight bulb had went out and I was traveling and didn't want to get ticketed. So, I walked in and the staff was extremely helpful. One associate in particular named Awut, came outside with me after my purchase and installed my new bulbs for me before I left to make sure everything was working and to ensure the type of bulbs were correct. I am thankful for her because I had no idea what I was doing. Great location and a great experience.