What clients say about American Auto in Smithfield (VA)
My car had front 1/4 damage and was towed on 9 Sept to the shop for repair. I was told several times the shop was waiting on parts. The completion date for the car changed 4 times. Four months and 19 days after it was towed, l got it back. It seems to work fine. But 4 1/2 months for repair is beyond a bit too long.
I really want to give them more stars but…I got into an accident on October 4th and Cecil was dispatched to come tow my car. I didn’t know where to take it so I asked him if he does this kind of work and he said he does. I paid him for the work within two weeks of the accident. Now it’s almost Christmas and I still don’t have my car. Every time I call it’s going to be “next week”. I gave three stars because they are very nice people but I really need my car back. I will leave a follow up review when I get my car back.
They are very nice people but it was expensive to get my car back and I had to walk across the street to the ATM to get cash but overall they were nice so that makes up for anything else.
Cecil and Missy Cornett were fabulous when working on my elderly parents car. They went above and beyond and did additional work at no extra cost. We were so pleased with everything!
Barry Pittman
Battery Park
Today was my first day getting my car towed at American Auto & Welding. The owners were very friendly and courteous. Cecil went above and beyond to make sure my car was right.
I would trust Cecil and Missy (the owners) with anything. It's a small town shop that wears numerous hats. I had the privilege of having my truck towed and fixed by Cecil when I had to make an insurance claim and move across the country all in the same week. Cecil also drove a hour and a half just to get me home but I didn't have rental coverage. They're the nicest people running a business that you can find and put up with my dozen or more phone calls over the course of nearly a month and a half. I flew back to Virginia to get my truck and the next day drove 500 miles. I didn't have to worry about a thing and the workmanship by the shop was excellent. I don't believe they will let a vehicle leave unless it is perfect and the customer is satisfied.
I have taken several of my cars to this shop and they do phenomenal work. You can tell they take pride in ensuring that things are right and I respect that. Friendly and professional!!!
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