This rating is based on customer reviews, inventory size, pricing, and service quality
In Smithfield, VA, NAPA Auto Parts - Beamon and Johnson, Inc. scores 84/100. Reviews skew positive: knowledgeable, friendly staff, quick troubleshooting, fast service, and quality parts at generally fair prices. Many shoppers find what they need and say special orders arrive in a day or two. Downsides recur: occasional inventory gaps and no battery installs/warranty frustration, plus a few notes about limited product know-how beyond basics. Overall a reliable stop for DIYers and pros, but check stock ahead; summary based on the recent set of reviews.
I called the Smithfield location this morning, because i saw a good price on a battery and I thought mine was bad. The teenage boy I talked to, he was nice, but they don’t help change batteries. I was kind of shocked about it. I went to O’Reillys and the young lady checked my battery, sold me one and replaced it.I gave her a tip, because that was such a big deal for me. I don’t have the tools, I wasn’t at my house, I don’t know anything about cars and my son lives 50 + miles away. Napa has always been my go to, but not anymore.
Very friendly staff who are attentive and helpful. Most of the parts I needed were there and the rest were able to be ordered and in my hands within 2 days.
The guys here know there stuff, and there stuff is higher quality then the competition. Im a commercial fisherman and always go to napa whenever i need something electrical to an oil filter.
Website
