Firestone Complete Auto Care in
North Springfield (VA)

Very satisfied with the customer service we received here with both of our cars. Alec was a pleasure to work with. We'll be back for our future tire needs.

Good luck getting someone on the phone. After days I finally got a hold of someone that didn't tell me to please hold and leave me waiting until it disconnects. I make an appointment for an alignment and then they tell me they don't service Tesla's because they don't have the "special" tool. Tesla's don't require anything special for alignment. What a disappointing store.

I took my car here for a wheel alignment. It took more than 4 hours, and when I got my car back, it felt exactly the same. I don’t see any improvement at all. The steering wheel is still not centered and still has problems. Because of this, I doubt that the alignment was actually done. I asked for a recheck, but they told me to come back later. Today I called them twice, but they didn’t answer properly and kept putting me on hold. Very disappointing service

I am updating my review. Attempting to make an appointment in this establishment on the phone is impossible. They have an automated system to make you think someone will answer. It does give you a choice of "2" for service, but then it rings five times you hear a voice "please hold", music, rings five times, "please hold", repeating over and over. I had a Fidelity Warranty Services Contract and wanted to ask questions. Since there is nobody to speak with, I will take my business elsewhere. Below this narrative is my OLD review. This is my new review. 1 star. You all are doing superb there because you don't need the aid of the telephone to get customers, so my new rating of 1 star won't mean a thing to you at all. This is my second visit at this location and I must say, I'm impressed! Alec and Justen were most courteous and professional on my first visit. This visit was even better. I say better because this time around, I made an appointment. True to their professional nature, I had my car completed within the hour. Take a look at the work performed on my baby (2021 Tundra). Come in. Ask for Alec or Justen. They will do you right. I glanced one of their advertisements while waiting to check out. I always knew about Firestone Tires, but had no idea they would be celebrating their 100th anniversary next year. The Springfield, VA location remains true to their good business practices. They prove to be true to the Firestone brand and their present 99 years. Thank you, Fgamble1969 Historic Anacostia, Washington, DC

Employees are friendly and helpful. My car was ready as promised. I always check the website first for any applicable coupons and the employees are always friendly and helpful when I use those.

Always get my tires mounted and balanced here as well as my alignments. No better place around. If they could have a shuttle vehicle that can drop you off at home within a 5-10 mile radius it would be perfect.

The Firestone Springfield location did a great job servicing my car. My car issues were resolved the same day, even though I didn't have an appointment. I really appreciate the fast service I recieved on a busy Saturday.

This shop is a gem. I took my car in for a quote, and other shop had told me I needed a major, expensive repair. a friend highly recommend Firestone Springfield. Staff here was honest and explain to me, my car need some adjustment and replace a few parts. they saved me hundreds of dollars, and the work they did was top-notch. I can always count on them to be upfront and fair.

Set up an appointment at 11am. Was told oil change would be done in an hour and fifteen minutes. Another hour has gone by... now 1315 and a whole hour just looking at my vehicle on the lift. Ridiculous. Techs just standing around... UPDATE: 3 hour oil change. Got out of there 1430ish. Sad.

Been coming to this Firestone for the last 20 years, always reliable, always honest and upfront never oversell anything always willing to work with with the customer and giving them a good quality service Justin the manager Paul, the service desk TT the service desk Alex service desk always on their best have nothing but positive things to say about this Firestone location can’t say the same about others but this Firestone location in Springfield Virginia is amazing. Will always come back.

I know that every time that I come in for anything the service will always be top notch. Justin is the best and always takes care of everything with a smile!

My guy Justen is the man. Always in good spirit and willing to help. Brought my charger for some issues and he took care of it for me. I highly recommend this shop, especially Justen.

Great shop! Always takes good care of my vehicles. Mark, Justin, and Alec were awesome today. Thanks!!!!

Great experience! I got my Tesla tires replaced here, and the first set had a lot of road noise. I came back to see what Firestone could do, and Justen, the manager, really took care of me. He helped me find the right tires with noise reduction. Super patient and knowledgeable—highly recommend!

The personnel that have helped me consistently over the summer between two vehicles are consummate professionals. Engine, and catalytic converter replacements, misfires, tune-ups, oil changes, state inspections for safety and emissions, and many other services. Justen the manager, is always on top of things and a great communicator; Tesema who is always helpful on the phone as well as in person; Alec, young professional mechanic/technician who is engaging, helpful, patient and an effective communicator; Technicians this time around were Dave and Jordan who always do quality work. I want to also mention James and Paul as well. They have serviced our vehicles on more than one occasion and are right up with there with Dave and Jordan, as are all of the Technicians who have helped us in the past whose names may not appear here, but deserve credit for all the same. Firestone in Springfield, VA has a great team of folks who truly care about customers in every way. Thank you for always providing great service! - Rick Colmorn -

Had a bad experience & had the customer service been better it would've been fine. I made an appt for an oil change & confirmed my appt through the online chat. When I arrived there were 2 people in front of me & the cashier took forever w them but ok whatever. Then it gets to be my turn. The cashier proceeds to ignore me (literally avoided eye contact & everything) & walks away to speak w an employee. At a certain point I could tell he was like avoiding me. After standing there for like 10 min being ignored, he comes over and asks what I needed. I told him I had an appt at 630 and he said oh yea our latest appts are at 5. Like ok?? You could’ve just acknowledged me & said that instead of acting weird & ignoring me. I wouldn’t have been upset because that’s not your fault that I confirmed online & for some reason the online chat was incorrect but, just acknowledge someone who’s been standing in line for like 15 min instead of avoiding speaking to them & wasting their time further.

Great customer service and customer care. Upon receiving my new tires, my car drives like new. I am very pleased. My sister recommended me to Firestone following her visit. Thanks again🤗

Ok i have been coming here for a very long time. My fog light and sensor got popped in after hitting tire scraps on the interstate. So they said they could pop back in. I bring it and some how it was written up wrong. I had them check my coolant as well. They called and said they could top off coolant but I needed my brakes and rotors changed 1475..what about the fog lights? Oh. Then they said they could do it.. we'll the fog lights were put in but no sensor just a hole. 49 just to inspect and 140 to put fog light in with no sensor. So now I have to bring to volvo to get sensor put in. Why could not the technician say hey i open up the house and there was no sensor..do you want us to order a sensor? Instead the emphasis was on the brake job. I don't blame the guy at the desk, he seemed overwhelmed.i told him now I have to pay more labor to open the fog light compartment to put a sensor that could of been done when it was taken apart.

Really disappointed in today's service. I came in for a state inspection, which is first come first service. I gave my keys at 6:50 am, first one to walk in the building, and it took from them just over 3 hours (they saw to my car after asking them. Two other people came and one of them, who came in at 7:30 am, also did a state inspection and was finished before me). It only took them less than 15 mins to tell me that I needed to get things done for my car to pass inspection. How come it took that long to see my car and do a 15 minute look through and I was the first one to come in? I was the first to come in and four people, one who was a walk in, was done BEFORE me overall. I really felt overlooked. Service was better for me on Saturday for a wheel alignment and oil change, which I had an appointment, and that's supposedly a busy day due to people not having work. Overall, don't go unless you have an appointment. Would recommend doing a state inspection elsewhere.

Second attempt to schedule an appointment online, only to learn once we come in or call that the system doesn't work for appointments within next 24 to 48 hours. We called this time since we recalled the first time coming in and not having an appointment after making it online. Also, when I was contacted about additional services that were noticed, the representative disconnected before I could ask if this meant my scheduled work had been completed and the car was ready or if it still needed to be done. I tried calling right back and was unable to get through to anyone. It was getting late so I went over and needed to wait over an hour for the work to be completed. Otherwise, I appreciate the lifetime offers and in person the front desk staff were great to work with.

I fully trust the quality of service at the Springfield Firestone. I was offered a number of options for my vehicle. I brought with me a quote from a local store . Firestone beat the quote with a product that was available. From start to finish my time at Firestone was about 1.5 hrs as I arrived after 5 PM with a flat tire and needed service. On 11/30/2024 I picked up a set of A/T tires for my late model truck and they are great.

really enjoyed my visit as much as anyone can enjoy a visit to get new breaks & tires. I arrived after receiving terrible service at another tire & auto service down the street. Alec, the guy at the front desk, gave impeccable service, offering me a price estimate the first time I asked (instead of dancing around the question 3 times like the other service). He was professional, kind, & easy going. They were able to get me in right away and did quality work on my car. And found discounts. Often, car shops are sooo condescending & sketchy to female drivers. But this place made me feel confident I was getting a fair price & service. Just overall a great customer experience & easily earned my trust for future work.

Service advisor, Alec, took great care of us when our timing belt broke on our road trip to Florida. He got us right in the same day to check things out but unfortunately wasn't able to repair our issue due to needing a new motor. He kept our car locked up in the garage for the weekend while we made arrangements to ship it back home to Maine. He even gave my husband a ride back to our hotel after securing our vehicle and gave us tips for local sightseeing. These guys went above and beyond for us!!

Excellent customer service! When our car broke down in the middle of our roadtrip, the guys at Firestone were able to squeeze us in, diagnose the issue and replace the alternator to allow us to get back on the road the same day. Cannot thank y’all enough!!!

Amazing work by the team at Firestone Springfield Mall! For the last few weeks I have been coordinating the installation of my custom wheel and tire package. TT was awesome in facilitating the scheduling and updating the date and time on a few occasions. I came in last week and spoke to Marc “with a C” and he reconfirmed everything. Today, the wheels and tires were installed by Marc “with a C” and his teammate Dave. Both gentlemen had to take the wheels on and off at least once to get this custom fitment just right. Truly professional and their attention to detail was top notch. Many thanks for taking care of my ride and another very satisfied customer.

Arrived an Auto-Train from Florida and the Manager helped me re-install my passenger mirror that Amtrack made me remove due to width of my Toyota Tundra 🙄 He saved our day and got our vacation back on track! Faith in humanity is restored! Thanks!

The staff at Firestone is great!! I came in with one flat tire one doughnut and to top it off the battery died. Kyle and Justin are honest. I'm 💯 satisfied with the customer service and their craftsmanship.